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MARIZU AKUNNE

available

Last update: 10.01.2023

Virtual Assistant, Virtual Assistant

Graduation: B.Tech in Food Science and Technology
Hourly-/Daily rates: show
Languages: English (Limited professional)

Keywords

VoIP Google Calendar Trello Google Suite Hubspot Zendesk

Attachments

queen-m-va-resume.pdf

Skills

Google calendar, Google suite, Hubspot, MS Office, Trello, VoIP, Zendesk

Project history

07/2018 - 04/2022
Virtual Assistant
Joenixvella Company

* Built and maintained excellent customer relationships through timely response
to inquiries and going above and beyond to accommodate unusual requests via
phone, email or chats.
* Handled 20-50 calls per day to address customer inquiries and concerns thereby
increasing customer retention rate by 50%.
* Continually sought methods of improving daily operations, communications with
clients, record keeping, and data entry for increased efficiency.
* Managed projects and created presentation slides for presentations.
* Follow up with Customers to ensure their technical issues are resolved.
* Inform customers about new features and functionalities.
* Resolve customer's complaints via phone, email, or social media
* Compile reports on overall customer satisfaction

Local Availability

Only available in these countries: Nigeria
Profileimage by MARIZU AKUNNE Virtual Assistant, Virtual Assistant from Lagos Virtual Assistant, Virtual Assistant
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