Profileimage by Sadie Thornton IT Professional. Upper 48 Dwelling. from BROOKLYN

Sadie Thornton


Last update: 19.01.2018

IT Professional. Upper 48 Dwelling.

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)




  • antivirus set up
  • Audio / Visual
  • Backup Data
  • backup device installation
  • Backup Restore
  • Basic PC tool kit
  • Bios
  • cable management
  • Data Backup (PC Re-Image)
  • Data Migration
  • Data Migration (PC Replacement)
  • De-Install and Pack POS and IT
  • De-Installation
  • deinstall
  • Deinstall equipment
  • Deinstall network and pos equipment
  • Deployment Preparation
  • Desktop / Laptop
  • Desktop/ Laptop Support
  • Desktop/ Laptop Support • Repair Service • Part Swap Service • Hardware Installation (PC Replacement
  • disk imaging
  • Disk Storage
  • DSL Installation
  • General Hardware Installation
  • Hardware De-install
  • Hardware De-install (PC replacement)
  • Hardware Installation (PC Replacement)
  • Hardware Installation (PC, Laptop, Printer, Router, WAP)
  • Hardware Troubleshooting
  • Home Electronics & Entertainment
  • Home Theater & Flat Panel TV
  • Image
  • Imaging Notebooks and PCs
  • Imaging POS and PC's
  • Imaging POS Workstations with Windows
  • Install Printer
  • Laptop and Desktop Hardware Repair
  • M48
  • Maintenance Service
  • Microsoft Expert
  • Microsoft's Windows XP
  • Monitor
  • Monitor Install
  • Monitor Refresh
  • network cable
  • network communication connection errors
  • Network Router/Switch
  • Part Swap Service
  • PC move / Disconnect / Reconnect
  • PC Network Build and Setup
  • PC Setup
  • PC setup and installation
  • pc toolkit
  • PC Troubleshoot
  • PC/Network
  • Pin Pad Replacement
  • Point of Sale (POS)
  • Point of sale troubleshoot & replace
  • Point-Of-Sale Installation
  • POS Deinstall
  • POS Equipment Install
  • POS Hardware
  • POS Hardware Install
  • POS Insallation
  • POS installs
  • pos troubleshoot
  • Printers/Copiers
  • remove parts
  • Repair Service
  • Router Installation
  • Server and Storage Support
  • Server Hardware
  • Server Software
  • service technician
  • set up computer
  • Symantec Backup Exec 2010
  • Tape Drive
  • Tape Storage
  • Tapes
  • Weekly Work Order
  • Windows 10 installation
  • windows 10 installation
  • windows 10,
  • Windows 7
  • Windows 7 Installation
  • Windows 7 Image
  • Windows 7 laptop
  • Windows 7 Migration
  • Windows 7 Troubleshooting
  • windows 8
  • Windows 8 installation
  • Windows Installation
  • Windows Laptop
  • Windows Re-Imaging (PC Laptop/Desktop)
  • windows server domain controller setup
  • windows xp
  • windows xp install
  • Windows XP, Windows 7, Vista
  • windows7 installation
  • Wireless

Project history

Sadiqa "Sadie" Thornton
347 903-2329
Morristown, NJ
Enterprise Integration powered by Digital Robotics delivers Managed services to clients,
transforming their IT operations to world class standards, so they can focus on their business.
Covanta works with companies and communities to find sustainable solutions to their waste
management challenges. With a global network of Energy-from-Waste and Material Processing
Facilities, Covanta is preserving valuable natural resources and generating clean energy for our
client communities and the world we live in.
Currently assigned as a Field Services Desktop Support Technician, Field Services Division of
Enterprise Integration.
I reported to the Director of Global Field Services providing support to C-level and above at
Covanta Energy Corporation.

ENVIORNMENT: Windows 7, 8.1, 10, Server 2012 R2, Active Directory, Adaxes, SCCM, Office 365,
Commvault, Doubletake, AWS, Amazon Workspaces, Eracent, Axxios, ScreenConnect RMM, Enterprise
Integration SDI tools, OKTA, Box, SecretServer, ProofPoint, Phishme, PeopleSoft, Solstice and
Crestron Conferencing App/Equipment, PC Scales, CEM/OIS software, Oracle Products, Sharepoint,
Print Server, NetApp, Bomgar, Cisco Call Manager.

Documenting printer support processes via SOP for Covanta
Interact with Xerox and secondary vendors to allow access to devices for support Provide issue
resolution, support for EI/Covanta provided printing solutions.
Interact with Tier 2 Client Engineering to escalate and troubleshoot printing issues.
In six months reduced the turnaround time for the provisioning Que from over 50+ days to 6. Out of
three technicians who were contracted for this site, I was the one hired and on boarded. Lenovo
products T440-T470s, X1, M900, M93 and M91p
Plant System desktop CPUs, PC Scale, CEM/OIS; waste management software Electronic Bulletin Board
computers, Fleet tablets and mobile devices.
SCCM access and utilization for the build process.
Streamlined and redesigned a chaotic FST/Build room. Creating build desks and setting up build
stations. Management of desktop and laptop inventory via Eracent ITAM processes
MS Office 365 support, White Glove, “Plus One” support to C Level and higher Covanta employees.
Deskside Support. “Go To” Technician for Metals VP.  I work closely with Executive Admins.
Point person for the processing of Lenovo warranty repairs.
ITIL shop, I provide issue and service request resolution through the Axxios ITSM software. Data
Center Duties; Tape Backups, Handoff to VRI vendor, daily walkthroughs.
EI remote support tools and Bomgar for RMM interaction with client employees.
Performed analysis, diagnosis and resolution of complex PC problems for a variety of end users at
Covanta Headquarters and globally. Onsite support within an inventory project to capture serial,
asset numbers and model numbers of administrative devices and within the Plants itself. Handled 3
of the Long Island locations.
Experience in the Service Transition into Service Operations phases of the ITIL Lifecycle. Worked
with Security to grant local admin rights to qualified users.
Involved in the daily intake and processing of incidents and service requests in a timely manner
within the defined SLA timelines. Follow and enforced the guidelines of the mobile device support
on company provided devices.
Mobi managed most of the support. Email configuration and data backups on site.
Daily conference routines, Crestron and technologies. Smartboards.

Various Projects, Per Diem and Break/Fix Work Five Star Rating

Apex:                                                     POS installations  Deployments
ARS                                                       Sephora Printer installs
AST                                                       Desktop Support
Avnet                                                     Allstate Nationwide CPU Deployments 35
Offices Installed
AXA                                                      Louis Vuitton Desktop Support San
Francisco and NYC
Beartooth                                              HR Block Desktop Support
Capsa Solutions                                    Rubbermaid Medical Carts   Break Fix
CNSS                                                    Disney Telecom support
DataMax                                               AMC Kiosk support   part swaps and full
system installs
Definitive ISS                                       Equal Employment Opportunity Commission
Desktop Deployments
Direct Source                                        Pin Pad  installs
Edward Tech                                         Quicksilver Retail Media Player Install CPU
Replacement/ Configurations
Essintial                                                Morgan Stanley Desktop Support; Midtown
Financial Offices Blockbuster Video Break/Fix
Rubbermaid Medical Carts break/fix Battery Firmware/Flashing Sam's Club Desktop POS Support
Air Canada Deployment
West Elm POS Support/ Break Fix Kraft Food Desktop Deployment
Fujitsu  America                                   The Kroger SCO (Self Check Out) Refresh Project
Fijitsu Certified
Hearst Media                                        Desktop Support/Asset Moves
HTG                                                      Gentle Dental Break/Fix Monitor and CPU
ILS                                                         NCR Part Warehouses Responsible for 6
locations in the Tri State Area
LMI Systems                                        Home Depot Router Install
Notlin Tech                                           Break/Fix  Imaging
T-Mobile Ipad Upgrades                      16 stores TD Bank Office Move Macy's                    
                               Scanner Upgrades
Fidelity Investments                            CPU Deployments
Dick's Sporting Goods                         New Store POS Install
HR Block                                              Monitor Deployment
Resource Tech                                      Denny's POS Break/Fix IMAC
Papa John's                                            Break/Fix
SAIT Services                                      Bank of America/Merrill Lynch Deployments
Signature Tech Group                          Doubletree Hotel CPU Deployment
Spencer Tech                                        Johnson and Johnson CPU Deployment
Tori Burch                                             Phone Installs
CVS                                                       Pinpad Install
Abercrombie and Fitch                        Break/Fix
Barnes and Noble                                 Scanner Install
Sworski                                                 POS Install
Xerox                                                    Network Printer Install
GAP                                                      Ipad Deployment
Terix                                                      Macy's Sunglass Hut Switch APproject
Visionary Tech                                     Whole Foods Scanner Break/Fix IMAC
Van’s                                                     POS Br e a k /Fix


•      Responsible for the support and maintenance of the gaming CPU for the Virtual Reality game
developed by
•      Viewer Ready LLC.
•      Instructed the participants on how to use the Knicks Free Throw game
•      Maintained the HTC Vive equipment
•      Configured Steam Software running the game
•      Set up the room and provided real time support to keep VR and Steam running smoothly.
•      Filmed News segment with Former Knick Charlie Ward and MSG Television
•      Participated in Bud Light filming while onsite at MSG

Nationwide Technical Support Representative Direct support to show organizers and exhibitors
•     Supervise the arrival and distribution of lead retrieval hardware and the installation and
activation ofour iLeads software; offers training to exhibitors who request assistance.
•     Equipment:  Motorola handheld devices, iPad, iPod and proprietary desktop scanning device
•     Exports local databases from machines and transmits data to the Director of Event Services
•     Provides hardware support to all devices
•     Assists with the Badge printing for the on-site registration of attendees, whenrequested
•     Assists with the training of convention employees for the badge scanning of continuing
education seminars/classes, when requested
•     Sales to exhibitors on-site for all lead retrieval devices and software
•     Supervises the return of all equipment; coordinates with each of the convention
managementcompanies to arrange ground shipments back to office

Assigned Conventions
AAMOS: The American Association of Oral and Maxillofacial Surgeons VIVA: Vascular Interventional
IFEBP: International Foundation of Employee Benefit Plans BMC: Building Materials and Construction
Services NYSSA: New York State Society of Anesthesiologists, Inc.
USCAP: United States and Canadian Academy of Pathology TRISTATE: American Camp Association
AIA NYS: American Institute of Architects/NYS Chapter BPOG: Best Practices Oil and Gas
NCA: National Cleaners Association NBM: National Business Media
Dot Foods: Annual Meeting

Doggie Style Pets Philadelphia, PA
POS/Desktop and Network Support Technician January 2014-August 2014
Direct support to owners, main office and retail locations
•      Windows and Mac environment 90/10 split
•      On call support contract for retail and office IT issues and installations
•      Reset and reconfigured Nortel PBX system
•      POS systems installations, backup and recovery
•      Grooming software administration
•      Installation of VPN software between office server and six retail locations to handle the
backupof grooming clients to main office server
•      Security camera system installation and support
•      Assisted in the configuration of main office's server for Quickbooks POS
•      Virus removals and anti-virus administration
•      Router configuration and network administration
•      New store initial setups

The Peak Organization Inc. New York, NY September 2012- July 2014 Deployment
•     Windows 7 deployment & migration technician for Wells Fargo, UBS and Kraft Foods
•     Direct interaction with company executives and hourly employees
•     Day two desktop support
•     Deployment of Windows 7 OS on Dell desktops andlaptops.
•     Swap CPUs, monitors and peripherals.
•     Re-map network printers and shared drive access.
•     Migration of customer data
•     Hardware/Software Support for JPMorgan Chase
•     Image installs for retail Chase locations
•     Set up workstations for department relocation between retail locations
•     Office deployment of Win 7 machines for Citigroup
•     Set up CPUs, monitors and ran PXE image installs for new office location
•     Involved in validation of machines after install.
•     Verified correct configuration of applications, printers and financial software.

SmartSource Inc.
Horsham, PA Asst. Lead Technician
November 2013-Present
•     Windows XP to Windows 7 Deployment for Allstate Insurance
•     Setup of HP Desktops and Laptops
•     USMT migration tool used for data transfer
•     DiskWipe of outgoing Hardware
•     Day two Desktop Support
•     JP Morgan Chase Desktop Deployments

Essintial Enterprise Solutions
New Brunswick, NJ and New York, NY
Software Support Consultant/Desktop Support September 2012-August 2013
•     St. Peter's University Hospital/Stinger Medical
•     Involved in the software upgrade project for large women and children'shospital.
•     Project consisted of an upgrade of 170  "Computers on Wheels" utilized by nursingstaff
•     Upgrade involved the AVR flash of four circuit boards per unit and the flashing of the
accompanying bay charger
•     Worked with project manager and desktop support engineer to complete upgrade
•      Hewlett Packard technician for Morgan Stanley
•     Desktop support to executives and hourly employees
•     Motherboard replacements, HDD replacements/re-imaging, software support,
•     Provided support to locations with an average of 300 employees.
•     Responsible for return of parts back to Essintial's warehouse

Sullivan & Cogliano Compucom/American Water Software Deployment Project Voorhees, NJ
Install Coordinator/Software Support Technician June-July 2013
•     Point of contact for a team of 6 technicians over a 5 state upgrade of field truckToughbooks
•     Point of escalation between technicians and system admins of AmericanWater
•     Toughbooks were a combination of three models running XP and Windows 7 totaling 700 end users
•     Monitored site arrival and departure times by using a web based GPS tracking system for
•     Utilized Spiceworks' help desk ticketing system for this project
•     Created an account in Apptivo; a web based project management system, to track milestones and
project responsibilities
•     Co-leader of teleconference between project manager and technicians.
•     Weekend and late night on call technician; used Logmein as a remote access tool
•     Worked with system administrator to troubleshoot, configure and deploy VBS scripts and
install packages(SCCM) San Francisco, CA Sadie expert
Remote Support Technician March 2010- January 2013

Geek Squad
•     Home Networking Made Simple
•     Wireless setup/troubleshooting
•     Virus removals
•     Software installation/troubleshooting
•     Email support
•     Mac support
•     Tablet support
•     OS repair
•     Wireless setup/troubleshooting
•     PC tune-up TrendMicro
•     Premium installation
•     Virus and spyware removal service
•     PC tune-up

Global Resources Ltd.
New York, NY and Long Island, NY Desktop Support Technician
May 2009- January 2011
•     Deployment & migration technician for JP Morgan Chase/Washington Mutual
•     Deployment of desktops and laptops for Bank Acquisition.
•     Upgraded CPUs, monitors and peripherals.
•     Backup and restoration of end user data
•     Installation of bank peripherals at retail location

Sales Experience/Mobile Support Experience

Wireless Direct (Verizon Wireless Retailer)
Brooklyn, NY
Sales Representative 2008
Contract sales, retail operations, customer service, Inventory, technical support, training of
consumerson mobile
2020 Companies
Brooklyn, NY
Verizon Fios door to door account executive 2007-2008

R-Solutions (Radio Shack), Sprint
Medford, NY
Sales Representative/Event Specialist 2007 Contract sales, retail operations, customer service,
inventory, training consumers on mobile devices.

Cellfonzrus (T-Mobile Retailer)
Valley Stream, NY Store Manager 2007
Contract sales, retail operations, customer service, inventory, cash management, technical support,
training of consumers on mobile device

CellVentures (Cingular Wireless Retailer)
Massapequa Park, NY Store Manager
Contract sales, retail operations, customer service, inventory, cash management, technical support,
training of consumers on mobile devices.


New Horizons Computer Learning Center Commack, NY relocated to Melville, NY Certificate classes


Installing, Configuring, and Administering Microsoft Windows XP Professional Managing a Microsoft
Windows 2000 Network Environment
Managing and Maintaining a Microsoft® Windows Server™ 2003 Environment
Supportspace University Certifications
Series of tests to certify ability to provide support to contracted companies

Bradford Hall Formally Suburban Technical School Bohemia, NY
Medical Assistant Certificate Course 1996-1997



Time and spatial flexibility

Available 6am-9pm HST

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Profileimage by Sadie Thornton IT Professional. Upper 48 Dwelling. from BROOKLYN IT Professional. Upper 48 Dwelling.