Profileimage by Paul Karnowka IT Service Management, Programm & Multi-Projekt Management, Quality Control, Prozess Management from Berlin

Paul Karnowka

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Last update: 12.10.2021

IT Service Management, Program & Multi-Project Management, Quality Control, Process Management

Company: PAAN-Group Consulting
Graduation: MScIM (Masters of Science in International Management) & MIM (Masters in International Management)
Hourly-/Daily rates: show
Abhängig vom Projekt und Standort / Depending on project scope and location
Languages: German (Full Professional) | English (Full Professional) | Polish (Native or Bilingual)

Attachments

Profil & Projekte_Paul Karnowka_PGC_DE 2021_v1.1.pdf
Profil & Projekte_Paul Karnowka_PGC_EN 2021_v1.1.pdf

Skills

 Summary of Proficiencies:
  • Pragmatic experience in IT service management in realms of infrastructure, support and operations, quality management, process performance, project management, supplier management and service level management.
  • Acknowledged as key figure in driving change, implementing strategy and measuring performance with emphasis on customer needs and continual improvement.
  • Multicultural aptitude through cross-cultural management, extensive participation in international travel while leading global teams across APAC, EMEA, and America regions.
Specific:
  • Consultation and Project Management in areas of ITSM Projects, Service Management, Business Integration, Technical Platform Management, Quality Control & Assurance, Process Design, Continual Improvement, and Service & Software delivery solutions.
Other:
  • Founder of PAAN Group Consulting.
  • Owner of the YDLFN networking and collaboration platform.
  • Speaker strategic service management subjects at various seminars.

Project history

Professional & Project Experience

09/2017-12/2017
Project:    IT Strategist
Sector:     Finance
Client:      Berlin Hyp Bank
Location: Germany

Fields of expertise: IT Strategy, IT Governance & Controlling, IT Risk Management, ITIL Process Design & Implementation, Service Request Management, Request Catalogue Management, Service Level Management, Service Integration


05/2017-09/2017
Project:    Technical Service Manager
Sector:     e-Government
Client:      Bundesdruckerei GmbH(German National PrintCompany)
Location: Germany / Poland

Fields of expertise: Service Design, Near-Shoring, Governance, ITIL Process Design & Implementation, Business Requirements, Contract Management, Supplier Management, Service Level Management, IT Infrastructure, Service Integration, System Architecture


01/2017-06/2017
Project:    Call Center –Project Lead
Sector:     Call Center / Trust & SecurityServices
Client:      Bundesdruckerei GmbH (German National Print Company)
Location: Germany / Poland

Fields of expertise: Service Design, Service Operations, Help Desk, Near-Shoring, ITIL Process Design &Implementation, Business Requirements, Service Level Management, Call Center Setup, IT Infrastructure, Project Management, Cross-Cultural Management, Organisational Readiness


07/2016-01/2016
Project:    Service Readiness Consultant
Sector:     e-Government
Client:      Bundesdruckerei GmbH (German National Print Company)
Location: Germany / Poland

Fields of expertise: Service Strategy, Near-Shoring, Organisational Readiness, ITIL Process Design &Implementation, Service Level Management, Supplier Management, Call Center, Project Management, Cross-Cultural Management, Business Consulting

 
04/2016-01/2016
Project:    ITSM Service & Process Architect
Sector:     IT
Client:      IBM
Location: Switzerland / Germany / Poland / Czech Republic

Fields of expertise: IT Strategy, Service Solution Design, ITIL Processes Management, Process Implementation, Business Requirements, Service Level Management, Service Desk, BPMN


06/2015-04/2016
Project:    IT Service Strategist (Online Fashion & Commerce)
Sector:     IT / Fashion
Client:      YDLFN Network
Location: Germany / Poland
                  
Fields of expertise: IT Strategy & Design, ITIL Processes Management (Service Operations & Service Transition), Test Management, Project Management, Process Implementation & Monitoring, Contract Drafting & Supplier Governance, Service Level Management, Service Desk, BPMN, PR & Marketing

 
09/2015-11/2015
Project:    IT Service & Program Management Consultant
Sector:     IT / Fashion
Client:      Fashionsparkle GmbH
Location: Germany
 
Fields of expertise: IT Strategy & Design, Program Management, IT & Business Requirements,  IT Solutions Consulting, Project Management Tool Implementation, Training & Handover, Process Implementation, Contract Drafting & Supplier Governance


07/2014-06/2015
Project:    Global IT Service Manager (Global Small to Medium Engines Sector – CSME)
Sector:     Aviation & Energie
Client:      Rolls-Royce Deutschland
Location: Germany / UK
 
Fields of expertise: IT Strategy, Cross-Divisional Relationship Management, Service Delivery,  ITIL (Incident, Change & Release, CMDB, Availability, Problem, Event), Business Intelligence, Security Management, Process Implementation & Governance, Contract Management, Supplier Governance & Vendor Management, Customer Relationship Management, Escalation Management, Business Requirements Management, BPMN

 
01/2014-06/2014
Project:    Service Request Manager
Sector:     Logistics & Transportation
Client:      Bombardier Transportation
Location: Germany
 
Fields of expertise: Service Request Management, Service Design, Service Catalogue Management, Service Level Design, Service Integration, End-User Management, Supplier Management, Process & Tool Interface Management (Incident, Request, Change, CMDB), Reporting, SLA Management, Process Design & Implementation

 
11/2013-05/2014
Project:    Process Optimization Lead – RIM Remote Infrastructure Management
Sector:     Logistics & Transportation
Client:      Bombardier Transportation
Location: India
 
Fields of expertise: Service Transition, Service Level Management, Training & Development, Service Integration, Remote Infrastructure Management (RIM), Major Incident, Event, Availability, Capacity, and Change Management, Reporting, Risk & Quality Management, SLA Governance, Data Center Migration, Process Design & Optimization

 
08/2012-10/2013
Project:    IT Service Management Project Lead
Sector:     Logistics & Transportation
Client:      Bombardier Transportation
Location: Germany / India
 
Fields of expertise: Project & Stakeholder Management, Risk & Issues Management, Service Level Governance, Service Operations - Global Infrastructure, Service & Supplier Integration, Application Transition, Business Intelligence, Cross-Cultural Team Management, Test Management, Security Management, BPMN

 
01/2012-07/2012
Project:    Change Manager
Sector:     Logistics & Transportation
Client:      Bombardier Transportation
Location: Germany
 
Fields of expertise: Change & Configuration Management, Asset Management, CMDB, Continuous Improvement Management, Process Optimization & Governance, Risk & Quality Management, Documentation Control, Process and SLA / OLA Governance


01/2010-12/2011
Project:    Service Quality & Process Manager
Sector:     Aerospace & Aviation
Client:      Bombardier Transportation
Location: Germany
 
Fields of expertise: Quality Control, Total Quality Management (TQM), ISO 9001 / 9004, SixSigma, ITIL, Continuous Improvement, Process Optimization, Project Management, Document Control, Auditing. Departments: IT, Marketing, Sales, Research and Development, Business Operations, Human Resource, Legal

 
01/2007-08/2008
Project:    Business Integration
Sector:     Finance & Information Technology
Client:      Arvato / Google
Location: Ireland / USA / India / Germany
 
Fields of expertise: Personnel Management, Building Global Quality Department, Project Management, Service Management, Process and Tool Localization, Business Requirements Management, Service Strategy, Total Quality Management, ITIL, ISO 9001, Test Frameworks & Test Management

 
01/2006-12/2006
Project:    MOF/ITIL Framework Implementation for Line Of Business
Sector:     Information Technology
Client:      Accenture / Microsoft
Location: Ireland / Poland
 
Fields of expertise: Release Management, Project Management, Process Implementation & Management, Reverse Engineering, Infrastructure & Application Transition, Tool Localization, Business Requirements Management, Service Transition & Stabilization

 
2000-2005
Project:    Diverse projects as IT application and infrastructure specialist
Sector:     Various
Clients:    Accenture / Microsoft
Location: USA / Ireland / Poland / Czech Republic / Germany / UK

Time and spatial flexibility

Zeitliche Verfuegbarkeit / Availability: now
Reisebereitschaft / Willingness to travel: Ja / Yes
Raeumliche Verfuegbarkeit / Location: 60-100% vor Ort / 60-100% on site
Bevorzugter Standort / Preferred Location: Berlin & Brandenburg, Germany

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