Attaul Manan available

Attaul Manan

1st 2nd and 3rd Level Support IT Support Apple Support Android Support

available
Profileimage by Attaul Manan 1st 2nd and 3rd Level Support IT Support Apple Support Android Support from
  • Freelancer in
  • Graduation: International Business Management
  • Hourly-/Daily rates: not provided
  • Languages: German (Elementary) | English (Limited professional) | Hindi (Limited professional)
  • Last update: 27.10.2016
KEYWORDS
PROFILE PICTURE
Profileimage by Attaul Manan 1st 2nd and 3rd Level Support IT Support Apple Support Android Support from
ATTACHMENTS
CV
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SKILLS
  • 1st, 2nd and 3rd Level Support. Extensive experience in this field for over 7 years.
  • Microsoft Windows 95/98/NT/2000/XP/Vista/7/10, Android and iOS.
  • Extensive knowledge of Microsoft Word,  Excel, Project, PowerPoint, and Outlook.
REFERENCES
WORK EXPERIENCE
 
October 2014 - Phantom Services Limited
current              London, England
 
                        1st and 2nd Level Support
 
• Installing and configuring new hardware and software
• Diagnosing & solving hardware/software faults
• Diagnosing & solving network faults
• Diagnosing & solving printer errors
• Providing day to day IT support for all users
• Troubleshooting for Software or Hardware Data backup/ Restoring Data           
• Telecoms set-up and configuration
• Support for iPad and iPhone
• Gare and admission for MS-Office-Products
• Assembly and Disassembly for PC, Notebooks and Printers
• Troubleshooting, 2nd Level Support and assistance
 
 
Oct 2012 -         Xpress Paper GmbH
Sept 2014         Dietzenbach, Germany
 
                        1st Level Support - Help Desk User Support
 
  • Internal servers/system are operating correctly
  • User support by Phone in Soft- and Hardware questions
  • Data backup
  • Create and solve Tickets
  • Managing internal phone systems
  • Personalisation and Set up User accounts
  • Printer allocation, Remote Support Team Viewer Communication an Mediation between IT Service Providers
  • Support and Admission for Sign in for User trough RSA-Token
  • User-Administration via Active Entry
  • Internal servers/system are operating correctly
  • Configuration of Laptops, Desktops, Tablets and Phones
  • VIP Support / MS-Office 2010 Support
 
 
April 2009 -       WebMedico Limited
July 2012          London, England
 
                        IT Support
 
• Installing and configuring new hardware and software
• Conversion of Operating System
• Providing day to day IT support for all users
• Troubleshooting for Software or Hardware Data backup/ Restoring Data           
• Inspection of PC, Notebooks and Printers
• Diagnosing & solving hardware/software faults
• Diagnosing & solving network faults
• Diagnosing & solving printer errors
 
 
 
Dec 2006 -        MTA International / TV channel
March 2009       London, England
 
                        Digital Project Manager
 
                        • Creating innovative and effective designs from concept to completion.
• Planning, estimating and allocating resources for each project.
• Ensuring projects are delivered on time and within budget.
                        • Motivating members and minimising conflict within the project team.
                        • Planning digital strategy, design and technology.
TIME AND SPATIAL FLEXIBILITY
London, UK
Europe
OTHER
QUALIFICATIONS
2009 - 2010                   Masters            International Business Management
2003 - 2006                   BA (Hons)         Graphic Design
2001 - 2003                   A Levels           Graphic Communication, Art & Design
1996 - 2001                   GCSE              Information Technology, Mathematics, English, Graphics,
                                                            Science and Spanish
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