Technical Support

Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers Installing software and application to user standards
Sound knowledge of digital and analogue embedded computer hardware Wide knowledge of motherboard and circuit designs of monitor
Familiarity with Analogue Circuit, Digital Circuit, PCB design, schematic capture, board layout, vendor interface analysis and simulation
Proficient with electrical hardware test equipment (Multi meter, PCB testing card, analogue meter, etc.)
Solid understanding of all phases of SMPS and UPS Configuring and troubleshooting desktops, laptops and servers
Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices Excellent troubleshooting skills in complex software and hardware problems
Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC   systems   Troubleshooting of personal computers. On line Support to customers concerning their computer problems
Sound knowledge in Firewall, Proxy Servers, Database, WEB, DTP, DHCP, DNS, WIN, WIN-NT, WML, and ASP. Excellent with Office automation software, knowledge of LAN, WAN networking, HETBUI, IPX and setting VP ISDN Lines / Network. Training v Software Section, Network Engineering and Desk Executives, Apache Server, SQL., VMWare VSphere, VMWare VSphere Hypervisor.
Software Support:
Windows NT Server / Workstation, Windows Server 2000, 2003, 2008, Windows 95 /98 /2000/2003/, ME, XP, VISTA, Windows 7, Windows 8, Windows 8.1, Windows 10, Office 97, 2007, 2010, 2013,
2016, Office 365, Server 2003, 2009, Exchange Server, Share Point, IIS etc…
All Microsoft Applications, Windows Administration, Internet and Internet Applications, Microsoft Server Technologies, System Center, Citrix Support.
Windows Client OS deployment
MS DOS (installing, developing…) etc...
Database -SQL, MS Access, Oracle 8i for Windows NT …
Adept at motivation of individuals to achieve individual objectives, problem solving Strong strategic mind
Strong negotiation skills.
Broad inter-cultural understanding and sensitivity. Strong operational capabilities and motivation Strong presentation skills.
Trade marketing and merchandising skills. Leadership skills.
Successful in bringing diverse opinions and ideas to consensus Innovative thinker and problem solver
Excellent communication and persuasion skills Strong analytically and organizational skills
Prompt in planning and implementing agreed-upon proposals and ideas

• Microsoft OS environment – Server 2008 / 2012, Win 7 / 8.1 / 10
• MS Active directory and File services
• Application – MS SQL, MS SharePoint

 

• Remote management solutions.

Professional growth and development in software and hardware technical support. Long-term employment, have the ability to adapt quickly, I love working with people and business challenges. I want to keep customers coming in and do so with the utmost integrity. I want to convey my passion and belief in the product in order to make sure that the customer feels that they are making the best choice.
To obtain a position where I can use my management experience and my ability to motivate others to improve performance. I would like to expand my work experience and that way contribute to the growth of the company.