Skills
Operating systems:
* From Microsoft Windows 95 to Windows 10
* Red Hat Linux basics
* Tru64 basics
* DNS
* Active directory
* User account administration
* Printer administration
* Microsoft Office 2000, 2003, 2007, 2013, 2016, and Office 365
* Refined knowledge about network infrastructures
* Basic Citrix skills
* Excellent hardware knowledge
* Experience in handling customers
* Excellent organisational skills
* Warehousing skills
* Basic accounting skills
* Comptia Network+ 2009 certified
* ITIL V3 certification for IT Services Management
* From Microsoft Windows 95 to Windows 10
* Red Hat Linux basics
* Tru64 basics
* DNS
* Active directory
* User account administration
* Printer administration
* Microsoft Office 2000, 2003, 2007, 2013, 2016, and Office 365
* Refined knowledge about network infrastructures
* Basic Citrix skills
* Excellent hardware knowledge
* Experience in handling customers
* Excellent organisational skills
* Warehousing skills
* Basic accounting skills
* Comptia Network+ 2009 certified
* ITIL V3 certification for IT Services Management
Project history
Coordination, preparation, and administration of user-specific trainings such as Microsoft Official Curriculum
* Tasks:
* Networking of lecture rooms using multiple hubs and switches
* Installation of servers
* DNS configuration
* Creation of domains and subdomains
* Creation of organisational units, objects, and containers as well as assigning users to them
* Configuration of user accounts and PCs
* Installation of Microsoft Cluster Service
* Installation of Virtual PC
* Installation of Microsoft Office 2000, Office 2003, Visio, ISA Server, SQL Server and Exchange Server
* Support of trainings including error removal
* Software used:
* Microsoft Windows 98 SE
* Microsoft Windows NT Workstation
* Microsoft Windows NT Server
* Microsoft Windows 2000 Professional
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows XP Professional
* Microsoft Windows Server 2003 Standard / Enterprise Edition
* Microsoft Office 2000
* Microsoft Office 2003
* Microsoft Exchange Server 2000
* Microsoft SQL Server
* Microsoft ISA Server
* Virtual PC
* Microsoft Visio 2000
* Norton Ghost
* Red Hat Linux 8.0 / Enterprise
* SUSE Linux 7.2
Management of technology department
* Tasks:
* Planning, installation, and maintenance of the entire company network
* Structured wiring of training rooms
* Installation and commissioning of a Teach Network on the hardware side
* Equipping training facilities with necessary hardware
* Equipping training facilities with over-head projectors
* Fault detection, hardware purchase, and repairs
* Managing and educating trainees
Administration of the office sections:
* Tasks:
* Networking the office
* Server administration
* User account management, printer management, backups
* Hardware maintenance
* Office support
* Support for telephone system Siemens Hipath 3000
* Software used:
* Microsoft Windows NT Server
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows Server 2003
* Microsoft ISA Server
* Microsoft Office 2000, 2003, 2007, and 2013
* Trainings Center Manager
* Norton Ghost
* Hardware used:
* Compaq Proliant
* Compaq Prioris
* Compaq AP 400 / 450
Administration and execution of tests for Pearson Vue, Prometric, and European Webmaster
* Tasks:
* Installation and administration of the test servers
* Registration of testing candidates
* Configuration of test computers
* Test execution
* Software used:
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows 2000 Professional
* Vue Test Software
* Prometric test software
2nd level support in a major company in Berlin:
* Tasks:
* User account management, printer management, backups
* Hardware maintenance
* Office and production support
* Telephone system support
* Support for local infrastructure
* Purchasing
* Asset management
* License management
* Software used:
* Microsoft Windows XP
* Microsoft Windows 7
* Microsoft Windows 10
* Microsoft Office 2013, 2016, and Office 365
* Ticket systems (HP Service Manager and Snow)
* Asset databases
* Apple iOS
* Hardware used:
* HP laptops and desktops
* Dell laptops
* Lenovo laptops and desktops
* HP printers
* Cisco network switches
* PBX Siemens
* Apple iPhones
* Apple iPads
* Blackberrys
Management of support department of a major company in Berlin:
* Tasks:
* Quality management
* SLA management
* Employee management
* Escalation management
* Asset management
* License management
* Internal project management
* Purchasing
* Tasks:
* Networking of lecture rooms using multiple hubs and switches
* Installation of servers
* DNS configuration
* Creation of domains and subdomains
* Creation of organisational units, objects, and containers as well as assigning users to them
* Configuration of user accounts and PCs
* Installation of Microsoft Cluster Service
* Installation of Virtual PC
* Installation of Microsoft Office 2000, Office 2003, Visio, ISA Server, SQL Server and Exchange Server
* Support of trainings including error removal
* Software used:
* Microsoft Windows 98 SE
* Microsoft Windows NT Workstation
* Microsoft Windows NT Server
* Microsoft Windows 2000 Professional
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows XP Professional
* Microsoft Windows Server 2003 Standard / Enterprise Edition
* Microsoft Office 2000
* Microsoft Office 2003
* Microsoft Exchange Server 2000
* Microsoft SQL Server
* Microsoft ISA Server
* Virtual PC
* Microsoft Visio 2000
* Norton Ghost
* Red Hat Linux 8.0 / Enterprise
* SUSE Linux 7.2
Management of technology department
* Tasks:
* Planning, installation, and maintenance of the entire company network
* Structured wiring of training rooms
* Installation and commissioning of a Teach Network on the hardware side
* Equipping training facilities with necessary hardware
* Equipping training facilities with over-head projectors
* Fault detection, hardware purchase, and repairs
* Managing and educating trainees
Administration of the office sections:
* Tasks:
* Networking the office
* Server administration
* User account management, printer management, backups
* Hardware maintenance
* Office support
* Support for telephone system Siemens Hipath 3000
* Software used:
* Microsoft Windows NT Server
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows Server 2003
* Microsoft ISA Server
* Microsoft Office 2000, 2003, 2007, and 2013
* Trainings Center Manager
* Norton Ghost
* Hardware used:
* Compaq Proliant
* Compaq Prioris
* Compaq AP 400 / 450
Administration and execution of tests for Pearson Vue, Prometric, and European Webmaster
* Tasks:
* Installation and administration of the test servers
* Registration of testing candidates
* Configuration of test computers
* Test execution
* Software used:
* Microsoft Windows 2000 Advanced Server
* Microsoft Windows 2000 Professional
* Vue Test Software
* Prometric test software
2nd level support in a major company in Berlin:
* Tasks:
* User account management, printer management, backups
* Hardware maintenance
* Office and production support
* Telephone system support
* Support for local infrastructure
* Purchasing
* Asset management
* License management
* Software used:
* Microsoft Windows XP
* Microsoft Windows 7
* Microsoft Windows 10
* Microsoft Office 2013, 2016, and Office 365
* Ticket systems (HP Service Manager and Snow)
* Asset databases
* Apple iOS
* Hardware used:
* HP laptops and desktops
* Dell laptops
* Lenovo laptops and desktops
* HP printers
* Cisco network switches
* PBX Siemens
* Apple iPhones
* Apple iPads
* Blackberrys
Management of support department of a major company in Berlin:
* Tasks:
* Quality management
* SLA management
* Employee management
* Escalation management
* Asset management
* License management
* Internal project management
* Purchasing
Local Availability
Only available in these countries:
Germany und Switzerland
Einsatzgebiete :Europaweit
Other
100% Einsatz beim Kunden, KFZ vorhanden
