Profileimage by Natalia Calabrese IT Management | Team Leadership from BuenosAires

Natalia Calabrese

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Last update: 06.02.2024

IT Management | Team Leadership

Graduation: Information Systems Engineering (Current) - UTN - Universidad Tecnológica Nacional | Argentina. (National Technological University | Argentina).
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Native or Bilingual) | Italian (Limited professional) | Spanish (Native or Bilingual)

Attachments

Certificado_Full Stack Developer-UTN - Natalia Calabrese.pdf
CV-Natalia-Calabrese-EN-e_060224.pdf
Presentation-Natalia-Calabrese_060224.pdf

Skills

Qualifications Summary 
 

• Strategic Vision and Business Analytics.
• Excellent Interpersonal Skills.
• Customer-focused & Results-oriented.
• Mentoring Leadership and Team Coaching.
• Organization of Multiple Tasks in a timely manner.
• Innovativeness and critical thinking.
• Entrepreneurial / Resilient.  

Capabilities include: 
 
• Team Leadership/ Management. 
• Business Strategic Vision. 
• Customer Oriented & Client Interpersonal Relationships. 
• Information Technology Knowledge and Operations. 
• Business and Finance Administrative Tasks. 
• Proactive. Permeable to Innovation, Creativity, New Ideas, and Updated Knowledge. 
• Proficiency and Fluent Language Skills. 



IT Knowledge 

 UTN (National Technological University | Universidad Tecnológica Nacional)- Buenos Aires, Argentina.
• Diploma in Applied Big Data Architectures - (In Progress).

Data Science - Big Data:

Distributed Programming, Text Mining, and Applied Data Science.
Artificial Intelligence (AI) - Machine Learning - Business Intelligence Analysis (BI).

Apache Hadoop | NoSQL MongoDB | NoSQL Cassandra and Neo4J | NoSQL Redis | Elastic Stack | Pentaho Data Integration - Apache NiFi | Python | Scala | Spark | Lambda | Map Reduce.

 UTN (National Technological University | Universidad Tecnológica Nacional)- Buenos Aires, Argentina.
• Full Stack Developer Diploma Program. - CERTIFIED

HTML - CSS - Responsive Design - Bootstrap - UX/UI - JavaScript - JQUERY -AJAX- PHP - Node Js 
(JSON - JWT - NPM - Express - REST API) - Relational and Non Relational Databases (MySQL- MongoDB) Typescript - Angular - React JS (JSX - OOP) - Servers (Set Up - Configuration - IIS) - 
Web Application Deployment (Testing - Production - Ports - Firewall - Security).
  
 
 
 
 

Project history

Work Experience 
 
10.2017- 11.2017 | Amdocs Argentina S.A.  
Defect Manager. 
 
Main Responsibilities: 
 
Responsible for the entire Defect Management Cycle and it's phases: 
 
  • Development Cycle. 
  • Working Cycle.
  • Release Cycle.
  • Production Cycle. 
 
Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development. 
 
Responsibilities: 
 
  • Provide technical leadership to software engineers by coaching and mentoring throughout end to end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. 
  • Provide input to the software engineering manager for estimates, resource needs, milestones and risks; ensure effective delegation, monitoring tasks, identifying risks and handling mitigation and escalations. 
  • Provide hands- on technical and functional input to design, maintenance, build, integration and testing of complex software components according to functional and technical design specifications; Follow software development methodologies and release processes. 
  • Analyze and provide input for the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. 
  • Represent and lead discussions related to product /application /modules/ team and build relationships with internal customers/ stakeholders. 
  •  Enforcement of quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measurement them and takes corrective actions in case of variances and ensure all the project agreed deliverables are completed to the required level of quality. 
 Challenges: 
  •  Challenged to keep the assurance of all the Defect Management Cycle (and their involved teams). 
  • Challenged with leading the technical aspects of the project with the most advanced Technologies. 
  • Have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.  
 
 
  
 10.2016- 01.2017 | American Express Argentina S.A.  
IT Service Delivery Engineer. 
 
  • Oversee the delivery of services at a user level from the Technology Concierge and HelpDesk Partners with American Express Technologies team to deliver new services/ upgrade existing infrastructure. 
  • Support Network outages, serving as a liaison between the Enterprise Network team, the vendor partners and the Business.  
  •  Assistance in research and resolution of problems, from a perspective of Information Technology end user. 
  • Assistance in the development and implementation of preventive and corrective maintenance procedures.  
  • Assurance of the correct service of deliverables, that it complies with the agreed quality standards of documentation, and presentation of the pertinent reports. 
  • Contribution to the continuous improvement of the service, by maintaining best practices and updating knowledge.  
 
 
05.2013– 01.2014 | Sonda / Techint Group.   
Senior Technical Support/ Helpdesk. 
 
  • Technical support in response to customer needs, via chat, email or telephone, providing solutions under the highest quality standards.  
  • Technical assistance with system tools, and applications based on the Windows platform. 
  • Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, SAP).  
  • Verification of network and access to it through VPN check, among other analyzes and case tests. 
  • Detection of system failures to solve problems, tests and verification through investigation, diagnosis and analysis, in order to provide an accurate solution for each inconvenience itself.  
  • Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instructions, registration in management systems, database, etc. and that reference that could be useful to complement it. 
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad.  
 
 
07.2010 – 01.2013 | Atos S.A./ Occidental Petroleum Corp (OXY). 
 Senior Technical Support/ Helpdesk/ Translations. 
 
  • Technical support in response to customer needs, via chat, email or telephone, providing solutions under the highest quality standards. 
  • Technical assistance with system tools, and applications based on the Windows platform.  
  • Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, Oracle). 
  • Verification of network and access to it through VPN check, among other analyzes and case tests.  
  • Detection of system failures to solve problems, tests and verification through investigation, diagnosis and analysis, in order to provide an accurate solution for each inconvenience itself. 
  • Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instructions, registration in management systems, database, etc. and all related subject matters that could be useful to complement it.  
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad. 
 
 
 05.2009 – 06.2010 | Cegedim Dendrite Argentina 
Senior Technical Support/ Sales/ Helpdesk/ Software Configuration/ Translation. 
 
  • Service Desk Help Desk for the Pfizer client (Argentina, Chile and Uruguay).  
  • Technical support and configuration of the Target system (Web and Mobile version for iPaqs). 
  • Sale of Databases (Information on Medical Institutions and Health Professionals, for the execution of visits of Medical Propaganda Agents of each laboratory that eventually acquired the aforementioned database).  
  • Management of interpersonal relationships with the client, for a correct determination of their needs and interests, providing solutions to their requirements, documenting and reporting cases, investigating and monitoring them in conjunction with the area of Databases through SQL. 
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad.  
 
 
03.2008 - 12.2008 | Accenture  
Customer Care Representative/ Semi Senior Technical Support. 
  •  Technical Support dedicated exclusively to users of the Petrobras company located physically in Buenos Aires, Brazil and the United States.  
  • The main tasks were related to the assistance with applications within the platform and frequent inconveniences that could arise in their work stations, providing the appropriate solution through remote access. 
 

07.2007 - 11.2007 | Arvato Bertelsmann 
Customer Care Representative/ Semi Senior Technical Support. 
  •  Technical Support and Help Desk service provided by telephone to end users (United States and Canada) of the XBOX 360 console developed by Microsoft.  
  • Registration and monitoring of cases, development of instructions for future inconveniences. 
 
 
 09.2005 - 04.2007 | Teleperformance 
Team Leader/ Customer Care Representative/ Semi Senior Technical Support/ Sales. 
  •  Sale of Insurance, and Products for end users of the Dell client.  
  • Technical Support and Help Desk service provided by telephone to end users (United States and Canada) of telephony developed by the Motorola client. 
  • Team leader in charge of a reduced staff, training of new members, and scope of the goals proposed by Supervisors and Project Managers.  
 

Local Availability

Open to travel worldwide
Immediate availability to relocate. 
Full- Time shift availability.

Other

Supervision, Training, and Leadership of Teams of Software Engineers, QA Analysts, BI Analysts, and other teams composed of IT Personnel, as well as the execution of Project Management tasks inherent to Technology as Business.

Responsible for: Negotiating and establishing strong interpersonal relationships, both with clients and the teams that were in my charge, root cause analysis, interaction with different teams, and areas to find the right solution for each inconvenience.
Project Management, Resources, and Account Management. Preparation of reports, metrics, and proposals to improve the quality of service in the company.
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