IT Support

Coordination, control and management of daily operation through tickets
Work by metrics SLA, reports and statistics to the infrastructure management
Support for the region (USA, Chile, Uruguay, Mexico, Peru, Venezuela, Ecuador, Colombia)
Short-and medium-term project management at the local level, with regional projection
Definition of procedures and processes of the area, troubleshooting, Documentation
ABM Active Directory Users,
Applications used Amadeus, Sabre, Oracle, among others
Configuration, start-up and support of jobs
Structured cabling
It inventory implementation and maintenance
Installing Visual Studio SQL my SQL among others
IP telephony configuration.
Microsoft Office, Google Apps (migration)
Operating systems Mac OS, Linux ubuntu, Windows
It purchasing management
Purchases of IT equipment at local and regional level, budget management of the area
Microsoft, Adobe, Symantec Software Licensing management
Management and negotiation with it suppliers, inputs, structured cabling, electrical wiring, fiber cabling, Datacenter equipment (servers and switch such as HP, Cisco, Juniper), microcomputer equipment and IP telephony.
Printer leasing. Equipment removals.
Project Management
Opening of corporate building in the technological pole
Enterprise IT inventory implementation at the regional level.
Implementing and updating the ticketing tool for the help desk
Incorporation of processes, procedures and troubleshooting for the attention of the Technical Support Department at the regional level.
Start-up of 2 corporate buildings
Standardization of the park of Microinformatics and telephony according to the needs of each sector