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pankaj singh

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Last update: 30.07.2017

Customer Service

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Limited professional) | Hindi (Native or Bilingual)

Skills

I have around 6 years of experience in customer service , have worked with remote and voip softwares and ready to learn and work with organization of any size.

Project history

Vodafone India Services Pvt. Limited Ahmedabad, Gujrat, India
Advisor 2015– 2017
Solving all the customers queries related to the new or existing plans and phones over the chat.
Troubleshooting all problems related to services, network and phones.
Escalating and redirecting the customers to the different departments or whenever necessary.
A&ATS Pvt. limited Kolkata, West Bengal, India
Administrator 2011-2014
Taking care of the day to day activity of the start up company.
Dealing with the new clients directly and enforcing contracts for the company.
Managing the IT departments software, infrastructure, security , purchase and monitoring.

Limtex InfoTech Limited Kolkata, West Bengal, India
Technical Support Executive 2009– 2011
Trouble shooting experience on all the windows platform.
Installing all the customized software for the customers.
Educating customers about how to use the computers, e-mail , printers, ms word excel and all the new products launched in the market.

Local Availability

Only available in these countries: India
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