Keywords
Skills
• Expert in antivirus, firewall and anti-malware software’s regulation
• Adept at offering timely and highly effective technical support
• Skilled in inter and intra systems collective network maintenance
• Expert in operational acceptance testing with new systems
• Proficient in day to day maintenance of server infrastructure
• Specially skilled in software and hardware related troubleshooting
• Excellent IT, communication, leadership and management skills
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity
• Adept at offering timely and highly effective technical support
• Skilled in inter and intra systems collective network maintenance
• Expert in operational acceptance testing with new systems
• Proficient in day to day maintenance of server infrastructure
• Specially skilled in software and hardware related troubleshooting
• Excellent IT, communication, leadership and management skills
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity
Project history
IT technical support engineer
Emtel E.S.P S.A, Colombia
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• providing support, including procedural documentation and relevant reports.
• monitor and maintain computer systems and networks.
• Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
• testing and evaluating new technology.
Technical support Manager
University of Cauca,Colombia
• installing and configuring computer hardware operating systems and applications
• troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Prepare accurate and timely reports.
Emtel E.S.P S.A, Colombia
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• providing support, including procedural documentation and relevant reports.
• monitor and maintain computer systems and networks.
• Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
• testing and evaluating new technology.
Technical support Manager
University of Cauca,Colombia
• installing and configuring computer hardware operating systems and applications
• troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Prepare accurate and timely reports.
Local Availability
Only available in these countries:
Colombia
