Skills
Cisco IPCC Enterprise
Peripheral Gateways
Cisco CTI
- ICM Scripting.
- Configuring agents, skill groups and teams.
- Configuring Labels for VRU (Voice Response Unit) and IP phones.
- Configuring Dialed Numbers and Call Types.
- Configuring Dial Plan. Network VRU’s.
- Configuring PG explorer, Trunk Groups.
- Configuring Precision Routing.
- Troubleshooting Call Routing Issues in contact center solution.
- Administration of Router, Logger, Database Manager and Admin Workstation.
- Using HDS for historical reporting.
- Configuration and Administration of CISCO UCCE Components.
- Configuring SIP Proxy server, routing Sip requests Load balancing.
- Troubleshooting of Sip issues
- Configuring and troubleshooting issues on Voice gateways and VXML Gateways
- Configuring Dial peers on both Gateways
- Configuration of TCL files on VXML gateways
- Configuration of SIP, MGCP, CUBE functionality, H.323, Codecs, ISDN
- Configuration of IOS based and Hardware based MTP, Transcoders.
Peripheral Gateways
- Administration and Configuration of Peripheral Gateways
- Collecting and Analyzing PIM, CTI server, OPC, PGAG logs
- Troubleshooting PG failure, Fault Tolerance, loss of Data issues.
Cisco CTI
- Troubleshooting CTI client Desktop issues.
- Worked on CTI pop-up.
- CTI OS Supervisor and Agent desktop.
- CTI installation & troubleshooting.
- Finesse Configuration and troubleshooting.
- Design validation of call flows and reviewing Cisco ICM call flows.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
- Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
- Working on Cisco UCCE, CVP, CUCM, CUSP, CISCO GATEWAYS.
- Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
- Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
- Management of Ingress Gateway, VXML Gateway with SIP protocol.
- Responsible for weekly backups (UCS) for all data centers.
- Managing UC & UCCE on UCS environment.
- Monitoring complete environment through Management suits of Cisco Tools like Cisco Prime.
- Managing Verint for call recording.
- Managing Recording Configuration for Verint in Call Manager and Verint I360 application.
- Cisco CVP and IPCC infrastructure operation management and troubleshooting on call routing.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
- Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
- Coordinating and with different Service Providers like for Voice trunk connectivity.
- Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
- Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
- Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
- Responsible for weekly backups (UCS) for all data centers.
- Managing the operations of UC & UCCE on UCS environment.
- Monitoring complete environment through Management suits of Cisco Tools like
- Cisco Unified Prime.
Real Time Monitoring Tools. - Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
- Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
- Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
- Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
- Handling incidents on remedy tools following ITIL process.
- Troubleshooting of cluster communication (Intra & Inter cluster).
- Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
- Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
Project history
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
- Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
- Coordinating and with different Service Providers like for Voice trunk connectivity.
- Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
- Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
- Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
- Responsible for weekly backups (UCS) for all data centers.
- Managing the operations of UC & UCCE on UCS environment.
- Monitoring complete environment through Management suits of Cisco Tools like
Real Time Monitoring Tools.
- Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
- Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
- Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
- Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
- Handling incidents on remedy tools following ITIL process.
- Troubleshooting of cluster communication (Intra & Inter cluster).
- Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
- Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
- Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
Local Availability
Only available in these countries:
India
yes