Hard & Software Rollout, 1st & 2nd lvl Support, ITIL, PRINCE2 available

Hard & Software Rollout, 1st & 2nd lvl Support, ITIL, PRINCE2

available
Profileimage by Anonymous profile, Koordination Hard & Software Rollout, 2nd lvl Support, ITIL, PRINCE2
  • 01257 Dresden Freelancer in
  • Graduation: B.Sc.
  • Hourly-/Daily rates: 40 €/hour 320 €/day
    Angabe netto und all exclusive
  • Languages: German (Native or Bilingual) | English (Limited professional) | Spanish (Elementary)
  • Last update: 26.03.2020
KEYWORDS
SKILLS
CERTIFICATION
ITIL® 2011 Foundation
PRINCE2® 2017 Foundation
PRINCE2® 2017 Practitioner

SOFTWARE
ticket systems
Office 365
MS WinXP, MS WinVista
MS Win 7, 8, 8.1 & 10
Skype for Business
SPSS
iOS & Android

DATABASES
SCCM
Active Directory
MySQL
Citrix

NETWORK KNOWLEDGE
Router & Gateway
Switch
patching

SOFT SKILLS
reliability
communication skills
teamwork
willingness to learn
PROJECT HISTORY
Administration & Coordination, Win10 Migration                                                                               
Deutsche Rentenversicherung Bund, Berlin                                                    
Since 05/2019


IT service technician, Win10 Migration
Hessische Zentrale für Datenverarbeitung, Wiesbaden
08/2018 - 05/2019
  • Performing installation work and commissioning in the field of work environment.
  • Fault acceptance and error analysis in the Windows 10 environment.
  • Bitlocker and MBAM troubleshooting.
  • Problem solving and troubleshooting in the hardware and software area.
  • Forwarding of more complex tickets for internal support.
  • Customer support for the BIOS on UEFI conversion.


Onsite technician
LEAG, Cottbus
01/2018 - 07/2018
  • User support via the Remedy ticket system.
  • Software delivery via SCCM.
  • Support and installation of customer applications.
  • Installation of firmware updates.
  • IMAC services.
  • HW Break & Fix.
  • Construction and dismantling of IT workstations.


Coordination & Support, Win7 Migration
Audi AG, Ingolstadt
05/2017 - 11/2017
  • Organization of clients to install (Windows 7, Office 2010) and coordination of onsite technicians.
  • User support by phone, via e-mail or via the company's own ticket system.
  • Collection, classification, processing and forwarding of incidents and service requests.
  • Software delivery via SCCM.
  • Logging of the rollout & data entry in SharePoint. Reporting to the project management.


IT service technician, VoIP phone & gateway rollout
BMW AG, Dingolfing
04/2017 - 05/2017
  • Configuration of gateways (Audio Code Mediant 100 & MediaPack 114 Analog VoIP) with subsequent hardware installation.
  • Delivery, installation and integration of new equipment (Audio Code 450 HD IP Phone) into the local network.
  • Instruction and support of users during commissioning.


IT service technician, monitor rollout
Landespolizei Sachsen
01/2017 - 04/2017
  • Delivery and installation of new equipment (LG 27MB35PH-B IPS LED Monitor).
  • Instruction and support of users during commissioning.


IT service technician & support, hardware rollout
BAMF, Frankfurt
04/2016 - 06/2016
  • Delivery and installation of PCs (HP Workstation Z240) and peripherals (HP EliteDisplay E232 & HP LaserJet Pro M402dn).
  • Integration of the devices into the network.
  • Assistance with the installation of server cabinets with subsequent commissioning.
  • User support by phone, via e-mail or via the company's own ticket system.
  • Collection, classification, processing and forwarding of incidents and service requests.


IT service technician, hardware rollout
BAMF, Berlin
02/2016 - 03/2016
  • Delivery and installation of PCs (HP Workstation Z240) and peripherals (HP EliteDisplay E232 & HP LaserJet Pro M402dn).
  • Integration of the devices into the network.
  • Assistance with the installation of server cabinets with subsequent commissioning.


IT service technician, printer rollout
Stadtverwaltung Halberstadt
10/2015 - 11/2015
  • Delivery and installation of new equipment (Epson WorkForce ProWF-M5190DW).
  • Integration of the devices into the network on site. Instruction and support of users during commissioning.


IT service technician & onsite support
Various service providers and customers
Since 2015
  • Day projects & ticket processing.
  • Delivery and installation of PCs, printers, VoIP phones and routers.
  • Integration of the devices into the network on site.
  • Instruction and support of users during commissioning.
  • Assistance with the installation of server cabinets with subsequent commissioning
GET IN TOUCH

Message:

Senderdata: