Carlos Coronado available

Carlos Coronado

IT Support Helpdesk Networking Customer Service

available
Profileimage by Carlos Coronado IT Support Helpdesk Networking  Customer Service from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 10 $/hour
  • Languages: English (Full Professional) | Spanish (Native or Bilingual)
  • Last update: 06.06.2018
KEYWORDS
PROFILE PICTURE
Profileimage by Carlos Coronado IT Support Helpdesk Networking  Customer Service from
SKILLS
  • Technical Experience 
  • Customer Service
  • Technical Support    
  • Strong Analytical Skills
  • Help Desk      
  • Strong Collaborative Skills
  • Technical Help Desk 
  • Communication Skills
  • Network Security       
  • Team Leader
  • Information Systems  
  • Customer Support Team
  • Microsoft Office        
  • Excellent Communication Skills
REFERENCES

2014 - 2015               Dell
IT Pro Support Specialist
Help desk
Customer Service
Tech Support
  • Assist customer from DuPont Account
  • Software resolution (Java, Documented, Outlook, Peoplesoft)
  • Hardware support for Desktop, Laptops, Precision systems
  • Provide assistance to the customer to disassemble/ reassembly the systems to find the defective parts.
  • Work with Precisions supporting RAID 0, 1, 5.

2012-2014               Expert Global Services
Technical Support Analyst Level 2
Help desk
Customer Service
Tech Support – Assist users over Philippines and U.S.
  • Escalation Process
  • Handling tickets ( Avg 20tickets a day)
  • Assist Agents Level 1
  • Active Directory - create/ add/ remove user from the Directory
           with all the access requested.
  • account unlocked / password reset
  • Exchange - account email creation. Technical Assistance
  • Badge access    




Dell - Eng. Juan Medina                                        6670 – 2305
EGS - Eng. Dwayne Johnson                                6949 – 8436
Brinks - Ana Patricia Cotes                                   6980 – 6549
 
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