Business Analyst

University of Bridgeport Student Entrepreneur Center Bridgeport, CT Innovation Analyst 2017- Present • Derived innovative solutions to leverage Entrepreneurship awareness, develop the incubation process and conduct research in partnership with the local technology clusters • Cooperated in initiatives to identifying current market pain points, scouting, and identifying new emerging technologies to enhance Innovation in new startups
University of Bridgeport Bridgeport, CT
Teaching Assistant 2016–2017 • Contribute to teaching cybersecurity courses and Design security labs
IT Business Analyst • Carry out market research on how online learning platforms are used by universities and suggest strategies for system improvement and increased its cost-effectiveness • Develop functional requirements and communicate with service providers to identify applicable solutions
Nokia Networks Cairo, Egypt
IP Integration Engineer 2015–2016 • Managed Alcatel-Lucent’s IP routing service integration activities covering the Middle-East and Africa region • Generated High/Low-level Documents, Potential Migration Strategies, and Method of Procedures (MoP • Integrated and validated the IP routing solution within the customer's environment (Managed 12 Main client’s customer environment IP routing validation)
Alcatel-Lucent Cairo, Egypt
New Products Introduction Engineer (Fixed Access Network) 2010–2015
• Worked closely with R&D to Introduce Alcatel-Lucent’s Fixed Access new products NPI (New Products Introduction) projects
• PoC (Proof of Concept) trials and/or customer testing in the Europe Middle-East and Africa region • Ran technical demo/presentation to customer management board members and technical teams, that helped raise sales of new products/ swapping out of support products
• Worked as a single point of contact at customer side in challenging projects
• Participated in projects’ early phases such as collection of customer requirements, development of customer’s solutions, High /Low-Level Design, and design customer acceptance documents and test cases that maintained the project quality
• Involved in managing and controlling implementation of all project technical aspects (end-to-end) within contractual scope
• Provided remote support for teams in other local offices
• Participated in customer lab and field integration, validation, and customer acceptance
IBM Cairo, Egypt
Software Services Specialist 2009 –2010
• Contributed in integrating and support IBM Tivoli in response to business requirements
• Assisted in balancing technical work assignments with team members' technical skills to mitigate risk on the project/ engagement
• Advocated fining tune customer network environment
Nile University Cairo, Egypt
Research Assistant 2008 –2009 • Worked on peer-to-peer networks research problem in distributed systems • Worked in global storage problems, such as Tahoe-LAS • Searched in Cloud Computing through virtualization technology and using Xen, VMware hypervisors
Orange Telecom Cairo, Egypt
Senior Fixed Access Network Engineer 2007–2008 • Developed technical documentation for troubleshooting procedures and network devices configuration • Supervised Network Operation center (NOC), provisioning, and Field Force teams, that helped to minimize troubleshooting time and customer disconnection time • Worked as a team member of migration activities board that approve new network designs before implementation to minimize customer Mean Time between failures (MTBF) • Worked on Access layer DSLAMs and edge Juniper routers, M and E-Series
Majal Cairo, Egypt
Presales Network Engineer 2007- 2008 • Developed customer technical solutions and evaluated/tested vendor new equipment • Involved in bed and tender tasks • Built a team for Telecom division, as well as support local technical team in Dubai office
Etisalat Telecom Cairo, Egypt
Network Field Engineer 2005 –2007
• Configured, deployed, and maintained access layer devices
• Optimized network resources, nodal setups, and set up customer circuit solutions
• Hands on experience on Cisco ATM and Multiservice switches and routers Multi-vendor Access DSLAMs-