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Andre-Keish Newsome


Last update: 31.07.2018

IT Support Specialist

Company: ITMANJM
Graduation: BSc. Computing with Management Studies
Hourly-/Daily rates: show
Rates are negoiable & consideration to flexible rates for project awarded with fulltime availabily
Languages: English (Native or Bilingual)


With over 9 years IT Experience under my belt,  and 5 of which are within the BPO sphere. I am the PERFECT contractor for your project.
I specialized in optimizing desktop support services, for small to medium size businesses. Operating in complex enterprise windows platforms. Whether I am providing support for your staff members or your product end-users. My skills will enable your staff and end product consumers to recover with fast-paced resolutions that will ensure maximum productivity and consistent customer contact with available product support.
I am experienced with providing support with various task.
. IT Operation Management
. Helpdesk Management - Servicing hundreds of customers daily meeting Ticket SLAs
. Windows Server Administration: Active Directory, DHCP, GPO
. Network Troubleshooting
. Email Support
. Inbound call support and Outbound call support
. Software product knowledge
. Remote technician support- TeamViewer, Logmein
. Live Chat support
. Data Entry (File Conversation, Data Mining, Spreadsheet Design
. MS office ? Microsoft Excel, Word, and PowerPoint, Outlook
. Computer/laptop troubleshooting
. IT Security knowledge frameworks and implementation strategist: Vulnerability checks and IT Risk assessment
My comprehensive experience will help drive goals to increase your customer initiatives and any other campaigns. My additional talents in communication, creative development, will impact significant contributions to your organization.


Project history

Rainforest Seafood
IT Manager
Rohan Dixon (876)5777510
IT Services Maintainance of Office Network Multifunction Brother and HP devices for Corporate offices and Distribution points islandwide.
21 locations.

Time and spatial flexibility

I am able to travel to the US and Most of Latin America.
Avilablity for travel will require advance Itinaray planning.

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