Profileimage by Francesca Orsini Genesys Engineer from Pavia

Francesca Orsini

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Last update: 07.08.2018

Genesys Engineer

Graduation: Bachelor in Math
Hourly-/Daily rates: show
Languages: German (Elementary) | English (Full Professional) | Italian (Native or Bilingual)

Attachments

cv_francescaorsinieng_20180423.pdf

Skills

EXCELLENT COMPUTER EXPERIENCE - PLATFORM
- WINDOWS (ALSO WINDOWS SERVER)
- LINUX

Excellent use of Office.
C, C++, PHP, R, LATEX. JAVASCRIPT : SUFFICIENT
SQL – ORACLE, MYSQL MSSQL: GOOD.
XHTML 4 , CSS 3 : GOOD
HTML 5 . CSS 4: GOOD
WORDPRESS: GOOD
GENESYS CLIENT (CME, IRD, COMPOSER, SCI, DMA, DB UTIITY, CONFIGURATION UTILITY, GENESYS STUDIO, CCPULSE, WFM, GENESYS ADMINISTRATOR, IWDE, GAD, GAX, PULSE) : EXCELLENT.
GENESYS PLATFORM: GOOD KNOWLEDGE OF 7.X AND 8.X GENESYS PLATFORM
GENESYS SKILLS:
• Troubleshooting
• Support
• Implementation
• Genesys Framework
• Genesys Inbound Voice
• Genesys Infomart/Icon
• Genesys Voice Portal and Composer
• Genesys Sip-Server
• Genesys eServices
• Genesys WFM
• Genesys WDE
• GCIP
• Genesys Call-Back
• Genesys Outbound Solution
• Genesys T-Server (especially AVAYA TSAPI and ALCATEL)
• Genesys DataMart and ETL Runtime
• Genesys clients: Gax, Pulse Collector (construction of Dashboard and Wallboard), Genesys Administrator and all the stand-alone client.
ARS REMEDY 6.3: GOOD
REMEDY: GOOD
.
Quick learning and curiosity to learn new programming languages or software

Project history

Nokia Global - rebuild of contact centre 
Vodafone Italia - construction of ETL for Genesys reports
Mediaset Premium - support and maintenaince
Swisscom - genesys engineer
Credit Suisse - genesys engineer for new projects

Time and spatial flexibility

Italy and Europe

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