Keywords
Skills
n ardent analyst with a flair for developing comprehensive project plans including project objectives, goals, scope, approach, cost budgeting, resource allocation, schedules & milestones and risk management; deft in interacting with Indian & multinational clients, cross-functional teams, vendors, customers and stakeholders; played a key role in executing the Bing India Maps and POC “Icafe projects
Excellent communicator and a negotiator with dexterity and intellectual vigor in stakeholder management, hands-on problem solving skills and the ability to optimize communication with business leadership, clients, and vendors
Seasoned people skills and customer-focus with a proven ability to juggle multiple priorities and achieve results through alignment of cross-functional and multi-divisional activities in a highly collaborative, team-oriented, and fast-paced environment
Strong technical acumen in providing domain support for managing operations round the clock within the established framework; profound understanding of MOF/ITIL Best Practices and Quality fundamentals
Excellent communicator and a negotiator with dexterity and intellectual vigor in stakeholder management, hands-on problem solving skills and the ability to optimize communication with business leadership, clients, and vendors
Seasoned people skills and customer-focus with a proven ability to juggle multiple priorities and achieve results through alignment of cross-functional and multi-divisional activities in a highly collaborative, team-oriented, and fast-paced environment
Strong technical acumen in providing domain support for managing operations round the clock within the established framework; profound understanding of MOF/ITIL Best Practices and Quality fundamentals
Project history
Asst Engineer
Company Name: AL-Falak (Client: Saudi Aramco)
Dates EmployedApr 1997 – Dec 2003
Employment Duration6 yrs 9 mos
LocationSaudi Arabia
This project is Saudi Aramco’s biggest Economic City Development which includes Refinery, Power Plant, Marine Port and Heavy and Middle Scale Industries Site Development. This was aligned to achieve a goal that will allow to Saudi Arabia to develop the southern side cities i.e Jazan and Abha which will enable Job Creation for local citizens. Joined Saudi Aramco Project Managemet Team in setting up of early work for construction site office with IT Infrastructure together so that content can be replicated across multiple sites for resilience and services can be delivered closest to the end user.
The infrastructure was aligned with a goal to connect the remote office to Saudi Aramco Corporate Network and Other EPC contractors that will allows them to connect to the respective head offices. Directly involved with network operators to setup their infrastructure (Fiberoptic Laying and Mobile Towers) for exchange of traffic cost-effectively.
This project is Saudi Aramco’s biggest Economic City Development which includes Refinery, PowerPlant, Marine Port and Heavy and Middle Scale Industries Site Development. This was aligned toachieve a goal that will allow to Saudi Arabia to develop the southern side cities i.e Jazan and Abhawhich will enable Job Creation for local citizens. Joined Saudi Aramco Project Managemet Team insetting up of early work for construction site office with IT Infrastructure together so that contentcan be replicated across multiple sites for resilience and services can be delivered closest to the enduser.
Service Engineer
Company NameMicrosoft India
Dates EmployedJul 2012 – Jul 2014
Employment Duration2 yrs 1 mo
LocationHyderabad Area, India
Project Management: Lead projects within the team and portions of department-wide projects of small-to-medium scope; worked with program management, service management, architects, and peer engineers to delivery on project objectives; collaborated with other service teams to assist in solving service problems when related to our services; lead analysis of the current environment to detect critical deficiencies and recommend solutions for improvement; imaging 1000 physical and 2000 virtual hosts in our Standard and Secure Labs worldwide; creating feasibility and project valuation reports in addition to formulating partner service and scalability reports after performing in depth customer requirement mapping
Project Execution: Contributed in defining what is technically needed to meet strategic objectives and the day-to-day running of the service which includes identification and innovation of new service capabilities as well as security requirements; developing procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system, publish functional, technical documents regarding the hosted environment
Quality Management: Working closely with Product Groups to deploy pre-released software, to provide product timely feedback, and to drive improvements into the products; participating in detail event based problem analysis provided by application monitoring / support incidents to reduce system errors and improve quality of service; evaluating service feature requests, assisting in prioritization, and analyzing them for impact to operations and delivery cost
Company Name: AL-Falak (Client: Saudi Aramco)
Dates EmployedApr 1997 – Dec 2003
Employment Duration6 yrs 9 mos
LocationSaudi Arabia
This project is Saudi Aramco’s biggest Economic City Development which includes Refinery, Power Plant, Marine Port and Heavy and Middle Scale Industries Site Development. This was aligned to achieve a goal that will allow to Saudi Arabia to develop the southern side cities i.e Jazan and Abha which will enable Job Creation for local citizens. Joined Saudi Aramco Project Managemet Team in setting up of early work for construction site office with IT Infrastructure together so that content can be replicated across multiple sites for resilience and services can be delivered closest to the end user.
The infrastructure was aligned with a goal to connect the remote office to Saudi Aramco Corporate Network and Other EPC contractors that will allows them to connect to the respective head offices. Directly involved with network operators to setup their infrastructure (Fiberoptic Laying and Mobile Towers) for exchange of traffic cost-effectively.
This project is Saudi Aramco’s biggest Economic City Development which includes Refinery, PowerPlant, Marine Port and Heavy and Middle Scale Industries Site Development. This was aligned toachieve a goal that will allow to Saudi Arabia to develop the southern side cities i.e Jazan and Abhawhich will enable Job Creation for local citizens. Joined Saudi Aramco Project Managemet Team insetting up of early work for construction site office with IT Infrastructure together so that contentcan be replicated across multiple sites for resilience and services can be delivered closest to the enduser.
Service Engineer
Company NameMicrosoft India
Dates EmployedJul 2012 – Jul 2014
Employment Duration2 yrs 1 mo
LocationHyderabad Area, India
Project Management: Lead projects within the team and portions of department-wide projects of small-to-medium scope; worked with program management, service management, architects, and peer engineers to delivery on project objectives; collaborated with other service teams to assist in solving service problems when related to our services; lead analysis of the current environment to detect critical deficiencies and recommend solutions for improvement; imaging 1000 physical and 2000 virtual hosts in our Standard and Secure Labs worldwide; creating feasibility and project valuation reports in addition to formulating partner service and scalability reports after performing in depth customer requirement mapping
Project Execution: Contributed in defining what is technically needed to meet strategic objectives and the day-to-day running of the service which includes identification and innovation of new service capabilities as well as security requirements; developing procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system, publish functional, technical documents regarding the hosted environment
Quality Management: Working closely with Product Groups to deploy pre-released software, to provide product timely feedback, and to drive improvements into the products; participating in detail event based problem analysis provided by application monitoring / support incidents to reduce system errors and improve quality of service; evaluating service feature requests, assisting in prioritization, and analyzing them for impact to operations and delivery cost
Manager Operations
Company NameEduSmart Services Pvt. Ltd. (EDUCOMP)
Dates EmployedFeb 2011 – May 2012
Employment Duration1 yr 4 mosProject Management: Facilitated as regional Manager and handled a team of 40 engineers in South Region (Kerala, TN and AP); provided project support to all levels of management, personnel and staffs to coordinate implementation of smartclass, resolve problems and communicate project status; lead a team of 25 Engineer with a support of 2 Asst. Manager; handled development and coordination of project including design and implementation; delivered Integrated I.T Enabled Class room to the educational institutes, responsibilities of installing of these class-rooms in school for 23 districts
Program Management: Defined, initiated and managed projects, schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program, executed and maintained program management processes and disciplines in the areas of program schedule and quality management, communications management, human resource management, cost management, procurement management, risk / issue management and change management
Risk Management: Provided with the resources in the risk identification, project scope definition and methodology of the project; evaluated possible risks to the viability of the project in respect to timescale slip, logistics and project assurance
People Management: Ensured skills enhancement and development of every individual in the team as well as motivating the team and retaining critical resources for the benefit of organization; imparted continuous training & advising on career development measures for accomplishing greater operational efficiency & excellence; monitored actual performance of operations at the ground level analyzed variances on a daily basis and formulated customized reports through the use of in-house ERP system; ensured that smooth and constant communications existed between all participants of the project team and to negotiate effectively to gain the best possible outcomes for all those involved- Operations Engineer Lead
Company NameWebtek Labs Pvt. Ltd.
Dates EmployedFeb 2010 – Feb 2011
Employment Duration1 yr 1 mo - Key Member: Cross-Functional, Change Management and Core Engineering teams | Techniques Used: MOF and ITIL processes, virtualization technology (Virtual-PC, Virtual-Sever and Hyper-v) | Projects Undertaken: Software Development
Major Highlights:
Evaluated service operations in order to improve service quality and overall productivity; provided Tier 3 Application Support and shared knowledge with the Support Desk to enable Tier 1 & 2 incident resolution
Participated in detailed event based problem analysis provided by application monitoring / support incidents to reduce system errors and improve quality of service
Involved in projects from envisioning phase to production deployment and support; developed database backup and recovery plan and corporate network as well as internet security policy
Planned, designed and implemented world class support solutions for Windows Labs; developed & executed plans for continual service improvement, defined new methods for improving test environments maintenance, change management, configuration management, refresh procedures and patch process
Negotiated with the Hardware Vendors for purchase of IT equipment; delivered virtual labs for team which reduced the overall lab budget; involved in troubleshooting & smoke testing deployments and running basic tests to validate deployments, as well as collaborate with the Lab Team Members for supporting over 1000 servers & client machines
Operations Engineer
Company NameMicrosoft R&D India Ltd
Dates EmployedMay 2006 – Jan 2010
Employment Duration3 yrs 9 mos
Team Handled: 4-5 Vendor System Engineers | Key Member: Core Engineering Teams | Projects Undertaken: Software Development
Major Highlights:
Performed a wide range of technical functions which includes:
Implementation, Administration and Troubleshooting of Windows Server 2003 and IIS 5.0/6.0
SQL Server implementations including administration, Transact SQL, data availability techniques including clustering and/or replication
Monitoring & maintaining over 10 SQL Servers in QA, Test and Development and Production Environments, verifying backups & error logs on the servers and troubleshoot any failures / alerts
Documentation of implementation procedure, TSG’s, Event Monitoring and alert procedures
Successfully upgraded over 10 Servers from SQL Server 2000 to 2005 Enterprise & Standard Edition
Configured 3 different high availability SQL Servers, 2 node clustered environments for various applications
Implemented Log-Shipping as high availability solution using both Enterprise & Standard SQL Server 2000/2005 editions and automated backup & recovery processes throughout the environment
Project Engineer
Company NameWipro Technologies (Microsoft India R&D Ltd)
Dates EmployedDec 2004 – Apr 2006
Employment Duration1 yr 5 mosConfiguring, monitoring and administering Microsoft Products & Technologies | Managing daily backups of Projects | Installation & Configuration of:
High-end Server for Test Environments SUS Server Windows NT Server 4.0 Windows 2000 Server and Windows 2000 Advanced Server Windows 2000 family of operating systems
Major Highlights:
Configured, monitored and administered Microsoft Products & Technologies on Production & Development Environments
Deployed bits on Test Environments using internal deployment tools such as Octopus, Sequence Manager and DCMS; configured SUS Server to deploy Microsoft patches automatically to deploy Microsoft patches automatically
Provided active support to the end users and servers and managed daily backups of Projects
LAN Administrator Saudi American Oil Company (Contractors: HAKA & RSAL); Facilitated as a single point of contact for resolving desktop/workgroup-related problems in a 300-user environment; troubleshoot, research, diagnose, document and resolve technical issues involving Windows NT, Windows 2000 Professional, Windows XP, MS-Office, Email, Internet connections and Hardware/Peripherals; analyze and resolve trouble tickets; develop and streamline processes to facilitate improved trouble ticket processing; Involved in managing network for more than 60 local & 20 remote clients; supported users on multiple protocols including NetBIOS, NetBEUI, and TCP/IP; performed network evaluation on various software applications for Windows XP, 2000, NT 4.0.; conducted research on proposed system upgrades and identified potential incompatibilities
Lad Administrator
Company NameSaudi Aramco (Contractors: HAKA & RSAL)
Dates EmployedApr 1997 – Dec 2003
Employment Duration6 yrs 9 mos
LocationSaudi Arabia- Facilitated as a single point of contact for resolving desktop/workgroup-related problems in a 300-user environment; troubleshoot, research, diagnose, document and resolve technical issues involving Windows NT, Windows 2000 Professional, Windows XP, MS-Office, Email, Internet connections and Hardware/Peripherals; analyze and resolve trouble tickets; develop and streamline processes to facilitate improved trouble ticket processing; Involved in managing network for more than 60 local & 20 remote clients; supported users on multiple protocols including NetBIOS, NetBEUI, and TCP/IP; performed network evaluation on various software applications for Windows XP, 2000, NT 4.0.; conducted research on proposed system upgrades and identified potential incompatibilities
Computer Operator
Company NameDesignation Bheema Construction Pvt. Ltd
Dates EmployedJan 1994 – Jan 1997
Employment Duration3 yrs 1 mo
Local Availability
Only available in these countries:
India
India, i am open to work as per client requirement
