System Administrator

Courses:

• Installing and Configuring Windows Server 2012 (Course number 20410D)
• Planning and Managing Windows 7 Desktop Deployments & Environments (Course number 6294A)
• Installing and Configuring Windows 7 (Course number 6292A)
• LANDESK Management Suite (Course ILT-EMA-1701)

Skills:

• Administration of Active Directory
• Administration of Microsoft Server 2008 - 2012 - 2016
• Administration of Windows 7- 10
• Packaging of application for Windows Environments with tools like Orca-PowerShell and others.
• Adminsitration of WSUS
• Administration of VMware ESX 
• Administration of VMware vCenter
• Administration of Vmware Horizon View Environments
• VMware Virtual Desktop Administration
• ProfileUnity Administration for VDI users profiles 
• Manage tickets, request, incident, change records via CA Service Desk or BMC Remedy.
• Technical Supporte L1-L2-L3

Experiences:

• 2014/12 - Present 

System Adminisitrator at First Data Corporation
- Administration of infrastructure VMware for VDI with Horizon View, Liquidware
ProfileUnity & vCenter.
- Active Directory Administration.
- Administration of OS Windows Server 2008/2012 R2, 7 & 10.
- Patching responsible for Dekstops/Laptops , OS provisioning and application
deployments for End Users (+1500 endpoints).
- Regional Latino America level 3 support for end users.
- File Server, Print Server and WSUS Administration.
 

• 2012/12 - 2014/12

IT Desktop Analyst at First Data Corporation
- Novell ZenWorks for OS Windows XP Administration
- Implementation of LANDesk Management Suit for packaging, patching and
deployments for OS Windows 7.
- Add-Modify-Delete users/groups in Novell eDirectory & Microsoft AD.
- Monitoring & Troubleshooting of Sophos Antivirus for Desktops/Laptops.
- Building Golden Images OS Windows 7 for end user environment.

• 2010/11 - 2012/12

IT Help Desk Coordinator at First Data Corporation
- Responsible for the support and leadership of 4 Help Desk team members.
- Responsible for the daily IT Help Desk activities.
- Ensures tasks and tickets were resolved in time.
- Provides desktop technical expertise and teaches teammates on all HW/SW
supporting the company environment.
- Reporting and manage CA Service Desk tickets and BMC Remedy tickets.
 

• 2007/05 - 2010/11

IT Support Technician  at First Data Corporation
- Technical Support L1 on site, telephone or e-mail.
- Manage tickets via BMC Remedy.