Profileimage by Robert Ritchie Senior Consultant: Business Process, Operations & Change Leader /  Information Security from Uvaly

Robert Ritchie


Last update: 14.05.2020

Senior Consultant: Business Process, Operations & Change Leader / Information Security

Graduation: MBA, WARWICK BUSINESS SCHOOL (Warwick University) | West Midlands, UK | 2015
Hourly-/Daily rates: show
Negotiable at remote deployment and project duration
Languages: German (Full Professional) | English (Native or Bilingual) | French (Elementary) | Swedish (Full Professional)


Robert Ritchie skill profile 2020 03 09 -DE.docx


Interim manager, operations and project leader with over 30 years-experience supporting companies to innovate and grow through commercial, operations, service product development and IT (digital / IOT) execution excellence and the management of change. Executive Summary:
  • Engineer with MBA (with distinction)
  • Turned around a service organization resulting in a radical reduction in service incident resolution by 50%
  • Co-led successful business reengineering of Volvo Trucks European network and headquarters, resulting in 20% annual reduction of distribution costs (25 MEURO/year).
  • Developed and implemented new service/sales channel approach (process and organisation) at Mazak in Poland
  • Led consistent sales growth and operations improvement at Volvo Trucks business unit for 5 consecutive years (P&L responsibility)
  • Led cross functional international teams to build a value chain for service contracts and service sales offers across AB Volvo globally worth 1,5 Billion Euro
  • Implemented new business models, KPIs
  • and systems to drive service/service sales excellence in Volvo International
  • Full project management proficiency
  • English native speaker with full professional proficiency in German and Swedish

Project history

04/2019 - Present
Senior Consultant and Sales & Marketing
Enfina-Security (< 10 employees)
Internet and Information Technology
2019/04 – present Sales Manager & Senior Consultant Europe
• Technical Information Security Officer (TISO) role at leading German bank
• Set up CRM system and sales processes at Enfina
• Created market presence via active LinkedIn participation
• Launched operational marketing campaigns

03/2016 - 03/2018
Senior Manager Business and Process Development
Yamazaki Mazak s.r.o. (50-250 employees)
Industry and mechanical engineering
Senior Manager: Business and Process Development Region CEE
- Advised business control function on operational processes, created job roles, created operating model for Business Control
- Managed Projects e.g. “Grand Opening” of the Technology Centre in Budapest, Hungary | established MAZAK Training Academy Hungary
- Performed business/process reengineering of Mazak Service Poland and CEE Sales administration function 
- Business/IT requirements for a new sales administration system (processes, system functions, GUI, system logic)
- Created, developed and rolled out a skills competition (TeamUp) to facilitate cross functional learning within MAZAK CEE
- Service Manager role for Internal Markets running a small team with service engineers (Bulgaria, Romania and Slovenia)

03/2015 - 03/2016
Owner / Specialist in Strategic Marketing
SMQC (< 10 employees)
- Independent consultancy offering advice in strategic marketing and servitization

SMQC: Strategic Marketing where Quality Counts

Specialists in Strategic Marketing

- Story telling (tell a compelling story about your operations to inspire you and your organisation)

- Securing that your operations are strategically aligned with your companies mission and strategy

- Process and organisational quality improvements in your daily operations to install a culture and process of continuous improvement (see above)

- Management of change​

- Installing a innovative culture

- Competence shifts and firm capabilities

01/2014 - 11/2014
Director Warranty (Acting) EMEA
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Implemented common Europe Dealer Network audit activity (Renault/Volvo)
- Created and implemented common global warranty policies, conditions and frameworks
- Led audit teams located in France (Lyon) and in Sweden (Gothenburg)
- Coached the organisation through an organisation down sizing activity (head count reduction)

01/2011 - 11/2014
Director Service Agreements EMEA
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Led international project teams across different business units: - Creating common business processes (sales, administration, governance)
- Business models to manage risks and operations
- Coached senior management in service development and service models - Project led | implemented a business administration system for “service contract risk management” on SAP platform
- Specified and delivered a web-based sales quotation tool for solution sales

01/2010 - 12/2010
Global Manufacturing: Competence Process & Development Manager
Volvo Trucks Global Manufacturing (>10.000 employees)
Automotive and vehicle construction
- Created and implemented Global Competence Model within 9 months

01/2007 - 12/2009
Director Commercial Risk EMEA
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Developed policies / procedures to ensure regulatory SOX compliance
- Built operating models to manage risk (Rental, 0perating leases, service contracts)
- Performed and delivered a European study covering Sales Administration to drive process excellence

01/2001 - 12/2006
Director Used Truck Division Europe
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Led business unit revolution from operating loss to profit
- Process/business re-engineering of complete European used truck network
- Delivered new adminstrations systems
- Developed a new web portal (Volvo Truckfinder) to market used trucks across Europe (at that time Volvo's most successful web app!)

01/1999 - 12/1999
Chief Project Manager & Change Leader Europe
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Process/business re-engineering of complete Volvo Trucks Europe Division
- Reduced complete distribution costs by 25% annually (250 MSEK / 25 M€)
- Reduced headcount in Europe by >200
- Affected some 2500 resources in 13 countries

01/1999 - 01/1999
Various roles 1986-1998
Volvo Truck Corporation (>10.000 employees)
Automotive and vehicle construction
- Europe Sales-To-Order Process Manager (based in Sweden)
- Business Area Support Manager Benelux / UK and DACH (based in Sweden)
- After-Market Development Specialist International Markets (based in Sweden)
- Dealer & Soft Offer Retail Development (based in Germany)
- Service Manager for UK (based in Sweden)
- Market Service Coordinator, Field Service Coordinator, and Distribution Coordinator (based in UK)

Time and spatial flexibility

Am flexible Central Europe. If possible home office e.g. on Fridays

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