Customer Delivery Engineering Technical Leader for Cisco
(Telecommunications, 1000-5000 employees)
Keywords
Skills
Server Hardware, storage hardware, printers, firewall, UPS device, Windows 7, network switch, Windows XP/Vista/Windows 7/ Office 2003, Anti-Virus, wireless network, routers, Cisco routers, Switches, Office suite, Outlook, Windows XP, Vista, Microsoft Office 2003-2010, Dell EMC, Cisco routing, switching, Directory and Cisco ACI
Project history
07/2022
-
Present
Cisco ACI Implimentierung
03/2020
-
07/2023
Cisco consultant
Orange
(Internet and Information Technology, >10.000 employees)
3000 plus cisco 9k serials swiches rollout project
12/2018
-
01/2020
Airwatch and windows 10 rollout
Wipro
(Internet and Information Technology, >10.000 employees)
Installing new windows 10 machines and support
Airwatch users profile enrollment and support
Airwatch users profile enrollment and support
01/2016
-
12/2018
Field Engineer
(Internet and Information Technology, 500-1000 employees)
Key Functions:
Worked on several day to day EUC related issues and provided support for
several projects related to end users for multiple customers
Responsible for IT hardware, software and maintenance agreements
Troubleshooting and replacing Server Hardware's incl. Mainboard
DDN storage hardware and software basic troubleshooting
Dell EMC storage replacing faulted hardware components
Troubleshooting systems, servers and other devices in offices on day to day basis
Worked on peripheral devices like printers, scanners and storage disks.
Server room relocation arrangements and execution with team
Installation of networking equipment in office and also provided support for the same
Provide support to remote team (remote access to firewall equipment through Laptop)
in troubleshooting and resolving site access issue at client location.
Resolve issues with customer Printers, UPS device, Windows 7 re-imaging, network
drivers.
Install client new equipment: UPS, network switch.
Perform client network sites inventory survey.
Supply international services to foreign customers
Worked on several day to day EUC related issues and provided support for
several projects related to end users for multiple customers
Responsible for IT hardware, software and maintenance agreements
Troubleshooting and replacing Server Hardware's incl. Mainboard
DDN storage hardware and software basic troubleshooting
Dell EMC storage replacing faulted hardware components
Troubleshooting systems, servers and other devices in offices on day to day basis
Worked on peripheral devices like printers, scanners and storage disks.
Server room relocation arrangements and execution with team
Installation of networking equipment in office and also provided support for the same
Provide support to remote team (remote access to firewall equipment through Laptop)
in troubleshooting and resolving site access issue at client location.
Resolve issues with customer Printers, UPS device, Windows 7 re-imaging, network
drivers.
Install client new equipment: UPS, network switch.
Perform client network sites inventory survey.
Supply international services to foreign customers
01/2015
-
01/2016
IT Support Engineer
Key Functions:
Responsible for the upgrading and testing of IT equipment (desktop and servers) including
OS
Providing 2nd line support to users.
Respond to queries from clients and resolve any hardware or software problems.
Visit client sites to assist other technical staff.
Diagnosis of desktop, application, networking and infrastructure issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003-2010, Active
Directory (general administration) Anti-Virus products, and wireless network
Preserve version and release control of routers management, configuration software:
perform User impact analysis, Test plan, and Implementation plan, fall back procedures
etc.
Responsible for error analysis, modifications and correction; for management program
documentation and implementation.
Technically support and administrate multiple corporate operating systems and
applications.
Responsible for the upgrading and testing of IT equipment (desktop and servers) including
OS
Providing 2nd line support to users.
Respond to queries from clients and resolve any hardware or software problems.
Visit client sites to assist other technical staff.
Diagnosis of desktop, application, networking and infrastructure issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003-2010, Active
Directory (general administration) Anti-Virus products, and wireless network
Preserve version and release control of routers management, configuration software:
perform User impact analysis, Test plan, and Implementation plan, fall back procedures
etc.
Responsible for error analysis, modifications and correction; for management program
documentation and implementation.
Technically support and administrate multiple corporate operating systems and
applications.
01/2012
-
12/2014
IT Engineer
Key Functions:
Assisting Desktop and Networking support within office
Providing end user support to all users present in two nearby buildings
Assisting Installing and Configuring Cisco routers and Switches
Assisted in many site surveys for wireless network installation
Troubleshooting and Installation of Windows Application
Call Logging via e-mail and providing Solutions
Support for Office suite, Outlook or Windows XP and other applications.
Assisting Desktop and Networking support within office
Providing end user support to all users present in two nearby buildings
Assisting Installing and Configuring Cisco routers and Switches
Assisted in many site surveys for wireless network installation
Troubleshooting and Installation of Windows Application
Call Logging via e-mail and providing Solutions
Support for Office suite, Outlook or Windows XP and other applications.
Certifications
Cisco Certified Network Associate (CCNA)
Cisco
2021
Local Availability
Open to travel worldwide
