Profileimage by Bilyi Volodymyrovych Project Manager/Customer Support/ Technical support from

Bilyi Volodymyrovych

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Last update: 25.01.2020

Project Manager/Customer Support/ Technical support

Graduation: Computer Science
Hourly-/Daily rates: show
This all depends on the load and what is the work, rate can be lower or higher
Languages: English (Full Professional) | Russian (Native or Bilingual) | Ukrainian (Native or Bilingual)

Attachments

Biliy_Yuriy_CV 2020.docx

Skills

Customer support, OS X, Windows, Android, iOS platforms, SQL, databases, Windows Server, Transact-SQL, Jira, troubleshooting Windows PC, Mac OS, MS Office Ехcеl, Word, Access, Adobe Photoshop, Flash programs,

Project history

01/2020 - 01/2020
Junior Technical support
Access Softek
Responsibilities include:
* Understanding banking software and apps in-depth;
* Tracking project statuses, meeting deadlines, and launching new products;
* Training clients on mobile and online technology while communicating technical concepts at
an appropriate level;
* Configuring mobile banking apps and performing some technical configurations;
* Coordinating integrations with third party financial services;
* Coordinating with software technicians, technical support, and developers as needed;
* Examining technical logs to troubleshoot and resolve issues encountered during
implementation;
* Performing basic QA tests after implementing changes;
* Work or volunteer experience handling technical processes and/or the ability to explain such
processes to less-technical people.

01/2020 - 01/2020
Project manager
NomanGaming Ltd
* Was managing group of 5 people, creating schedule and paying salary.
* Supervising the work, covering shifts when needed.
* Working as Moderator in online game.
* Setting up communication with the owner.
* Automating and setting up the processes to speed up the work.

04/2015 - 02/2019
Computer software engineer
ZoomSupport
* providing remote technical support;
* handling and resolving English-speaking customers' requests;
* developing and mastering experimental troubleshooting techniques on the way of resolving unusual
cases;
* cooperation with Sales department to resolve issues and consulting sales agents on the pre-sale
stage;
* providing feedbacks regarding the software related issues;
* night shifts.

11/2013 - 08/2014
Call-Center operator
Datacall
* providing technical support, handling and resolving customers' requests;
* providing feedbacks regarding occurred issues.

Time and spatial flexibility

Preferable to find a project with not linked to a specific timezone, but  open for discussion

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