Profileimage by Bhavesh Boricha Senior Support Engineer from Ahmedabad

Bhavesh Boricha

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Last update: 06.09.2022

Senior Support Engineer

Graduation: BCA/MCA
Hourly-/Daily rates: show
Languages: English (Full Professional)

Skills

○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE

Project history

03/2019 - Present
Senior Support Engineer
Briskstar (50-250 employees)
Banks and financial services
  • Handling customers issues related to fronted, backend and database.
  • Communication with every update to customers on chat,email or call until the resolution.
  • Update status with daily,weekly,monthly reporting task from SQL Database.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Also my cooperate in team manage like task allocation, Set priority/severity of issues.

12/2017 - 03/2019
SR. Technical Support Engineer
VNC TECHNOLOGY
Roles & Responsibilities :-

* Research and identify solutions to software.
* Diagnose and troubleshoot technical issues, account setup, network config., data status.
* Update status with daily,weekly,monthly reporting task from SQL Database.
* Properly escalate unresolved issues to appropriate international teams (Developer/QA).
* Supervision on web services and update status accordingly.

08/2015 - 11/2017
Software Support Engineer
MSBC BUSINESS CENTRE
Roles & Responsibilities :-

* Handle software-related requests for assistance with problems.
* Troubleshooting software and identify the root cause of software problems.
* Handle Support level ( L1, L2, L3) .
* Obtain a log customer feedback for the purpose of process improvement.
* Documents software support activities thoroughly, accurately and in a timely manner.

01/2013 - 08/2015
Technical Support Executive
ALDIABLOS INFOTECH
Roles & Responsibilities :-

* Handle a customer issue via communication of chat, Email or Call.
* Handle L1 support ( Primary troubleshooting on issues like Login, Connection, Data etc...)

Other

Hello, I am qualified by BCA/MCA. And have experience in the IT field with different support profiles for the last 5.2 years.

I have worked with different domains like Health, Sen sex, Insurance, email, etc.. And have worked also with separate designations like 1.Customer support, 2. Product support, 3. Business support, 4. Application/ Software Support, 5. Database support, 6. System/Server support etc...

Skill and responsibilities:-

○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE

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Contact details

Profileimage by Bhavesh Boricha Senior Support Engineer from Ahmedabad Senior Support Engineer
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