○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE
Project history
03/2019
-
Present
Senior Support Engineer
Briskstar
(Banks and financial services, 50-250 employees)
Handling customers issues related to fronted, backend and database.
Communication with every update to customers on chat,email or call until the resolution.
Update status with daily,weekly,monthly reporting task from SQL Database.
Ask customers targeted questions to quickly understand the root of the problem.
Also my cooperate in team manage like task allocation, Set priority/severity of issues.
12/2017
-
03/2019
SR. Technical Support Engineer
VNC TECHNOLOGY
Roles & Responsibilities :-
* Research and identify solutions to software.
* Diagnose and troubleshoot technical issues, account setup, network config., data status.
* Update status with daily,weekly,monthly reporting task from SQL Database.
* Properly escalate unresolved issues to appropriate international teams (Developer/QA).
* Supervision on web services and update status accordingly.
08/2015
-
11/2017
Software Support Engineer
MSBC BUSINESS CENTRE
Roles & Responsibilities :-
* Handle software-related requests for assistance with problems.
* Troubleshooting software and identify the root cause of software problems.
* Handle Support level ( L1, L2, L3) .
* Obtain a log customer feedback for the purpose of process improvement.
* Documents software support activities thoroughly, accurately and in a timely manner.
01/2013
-
08/2015
Technical Support Executive
ALDIABLOS INFOTECH
Roles & Responsibilities :-
* Handle a customer issue via communication of chat, Email or Call.
* Handle L1 support ( Primary troubleshooting on issues like Login, Connection, Data etc...)
Local Availability
Only available in these countries:
India
Other
Hello, I am qualified by BCA/MCA. And have experience in the IT field with different support profiles for the last 5.2 years.
I have worked with different domains like Health, Sen sex, Insurance, email, etc.. And have worked also with separate designations like 1.Customer support, 2. Product support, 3. Business support, 4. Application/ Software Support, 5. Database support, 6. System/Server support etc...
Skill and responsibilities:-
○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE
Senior Support Engineer
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