Profileimage by Udayan Sarkar IT Infrastructure Specialist from Faridabad

Udayan Sarkar


Last update: 28.03.2020

IT Infrastructure Specialist

Graduation: BSC in Computer Science
Hourly-/Daily rates: show
Negotiable for remote projects.
Languages: English (Full Professional)


Network Configuration Management Security Symantec IT Security


Server Hardware Specialist (Dell, HP) and configuration expert.
Endpoint specialist.
Patching and Vulnerability Assesment. Solution Expert.
Network Security specialist.
Endpoint Security Specialist (Antivirus, DLP Solutions)
Microsoft O365 Email solution expert.
Email Security Solution Expert.
Azure / AWS cloud migration specialist.
Virtualization - HyperV, Vmware.
Backup Solution Expert in Cloud and in Premises.

Project history

03/2020 - 03/2020
EGA (formerly known as Eli India Pvt. Ltd.)
IT Infrastructure (under Entrust Global Group Portfolio)
Playing an Important Role as implementor in IT Infrastructure Security.
o IT Asset Management with patch deployment.
o Deployed Next Gen Antivirus over geolocation companywide.
o Rich blend experience in Ransomware attacks and remediation.
o Deployed DLP with defined policy for different business functions.
o Experience in VA-PT for Web Server, DB Servers and App Server.
o Experience in handling Network - Security with 4 people.
o Experience in handling small SOC with 6 resources by 24*365.
Rich blended Subject Matter Expert in Email Security Solution as per Industry
Subject Matter Expert in Configuration Management, Business Continuity and
Disaster Recovery Plans
Resourceful in Technology Infrastructure Management, Data Center Management
and Cost Allocation, Capacity & Performance Management, Problem & Incident
Management, Enterprise Architecture and IT Service Management
Steered the data centre migration from:
o Boston, MA to New York, NY with server & networking devices
o New York to Dallas, TX with minimal downtime.
o Dallas to Atlanta, GA with minimal downtime.
Created execution roadmaps to reduce overall operational costs of resources,
infrastructure and applications as well as create an alignment between business /
technology plans and strategic initiatives at the top level
Hands-on experience in Microsoft Audit & Compliance and IT Security and
Implementation as per by business requirements.
Administered the IT Operations in Wintel with 25 members with Security Team ,
Windows Leads, LINUX Admins
Enterprising leader with experience in managing large teams, setting inspirational
goals, defining KPIs & metrics and ensuring achievement of the goals while collaborating
with senior & board level management team in decision-making

03/2020 - 03/2020
First Source
Eli Research India EGA (formerly Solution Ltd., Pvt. Ltd.
Solution Ltd., Pvt. Ltd., Haryana known as Eli India
Kolkata as as Technical Pvt. Ltd.),
Technical Support Support Faridabad as IT
Engineer Head

Core Competencies IT Security Management. Data Centre Operations

IT Infrastructure Management
IT Budgeting & Costing
Business Continuity Planning
Client Relationship Management
Vendor Management/Negotiations

ITIL Processes

06/2015 - 03/2020
Wintel Manager (IT)
EGA (formerly known as Eli India Pvt. Ltd.)
Key Result Areas:
Spearheading planning & budgeting of IT Infrastructure Operations, control of
operational and capital costs, technology implementation, transition and service
delivery; leading a team of technical and operation personnel and vendors (across IT &
Defining hardware and software standards, to provide the best productivity and
service to the business units and other stakeholders; maintaining key program
performance data for evaluations to support key decision-making program
performance analysis
Developing strategy, direction, and governance processes, utilizing Information
Technology Infrastructure Library (ITIL) practices; implementing those processes and
simultaneously building the organization with alignment of business strategies, goals,
and objectives
Designing strategic IT transformation plans and implementing a target operating
model that leveraged new business enablement, reducing costs and streamlining
operations to ensure competitiveness in a global market; providing thought leadership
in network development and support practices
Steering the strategy, direction, and governance processes utilizing Information
Technology Infrastructure Library (ITIL) V3 practices
Preparing the monthly report related with business account about requests, incidents,
server/network uptime report, backup & restoration report, calls volumes, hits &
misses, and quarter project plan with update
Significant Accomplishments:
As Head: IT Infrastructure
Led a team of 15 technical and operation personnel and over 21 vendors across IT
& Operations
Managed the design and implementation of Dallas, Boston, New York data centers ;
applied technical expertise in Microsoft infrastructures and database/security
application servers in high-availability/fault tolerance configuration built using
VMware, Hyper-V with SAN, engaged in shifting of Datacentre DR with zero downtime
Administered the annual IT Budget of USD 3,00,000 ; successfully led all projects
through aggressive project governance processes; developed relationships with
business stakeholders and leadership teams across geographies and departments
Steered successful initiation, planning, design, execution, monitoring, controlling and
closure of new IT projects

As Wintel Manager (IT)
Escalated technical support that requires an on-site presence (server, NAS,
network or PC equipment failure), including data backup recovery
Formulated the strategic, budgeting and disaster recovery/business continuity
planning to offices & staff in multiple operating, business and functional units in
cooperation with Delivery Manager, Local Operations staff and key users

07/2013 - 05/2015
Senior Advisor
Dell International India
Managed a team of 8 members and engaged in maintaining the Incidents, Requests,
Changes by BMC Remedy Ticketing tool
Followed the ITIL standards including documentation, problem management,
incident management, and so on

07/2009 - 06/2013
Technical Support: Lead
Eli Research India Pvt. Ltd.
Successfully led the setup of new data centre in Dallas, TX and implemented servers
including VPN tunnel with other locations
Saved $100,000 annually in office leases by setting up offsite users to work virtually
Led the implementation of Exchange 2010 with 3 node DAG feature
Configured SPAM gateway using Symantec Bright Mail Virtual OS, Barracuda Spam
Filter Hardware Device with Backup Symantec VERITAS 2010 R3 and Zenith BDR

02/2008 - 06/2009
Technical Server Specialist
Satyam BPO Ltd.

01/2007 - 02/2008
Technical Support Engineer (L2 Technical Support Engineer)
First Source Solution Ltd.

01/2003 - 12/2007
Technical Server Messaging Specialist
Satyam BPO Ltd., Dell International

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