Ingeniero de soporte TIC

Validate and achieve a Timely and Efficient response time in all cases and ensure that solution times are performed under the same conditions.
the technological support tasks for any event (Forums, Talks, Conventions, Demonstrations, etc.) that require the use of some technological tool
     Preventive in Purchasing, Sales, and/or Corrective Maintenance in the area of Information and Communication                                                   Technologies.
Monitor and control the measurement parameters of SLAs for faithful compliance.
Plan, Design and Execute Preventive and/or Corrective Activities at the National Level for all our different clients.
Manage before HR, any administrative requests of the staff attached to supervision (Holidays, Courses, Permits, etc.) /
Daily, Weekly, Monthly, Quarterly and Annual Reports on the effectiveness and detailed activities of the Help Desk team (1st and 2nd Level of Care).
Coordinate and control the analysis of the operational indicators of the Cellular Network System (base radio, transmission network, network infrastructure, projects, central, peripheral, data network, among others), to report on the quality of operation on the System at the national level.
Coordinate and control the development of necessary indicators regarding the operation of the system that allow different managements to make quality decisions on O&M.
Coordinate and control the standardization and application of all procedures at the national level in the access network, infrastructure, power stations, platforms, peripherals, data network, transmission and operational backbone with area coordinators.
     Control the execution of contingency plans of all managements attached to management.
     Coordinate and control the measurement parameters of SLAs and contracts with third parties. Design and Execute Preventive and/or Corrective Support tasks, for 6 Venezuelan states in more than 48 Offices with more than 500 Users.