Technical Engineer
Amvrin Systems Pvt Ltd
Skills
VMware, Hyper-V, Active Directory 2008, 2012 and 2016, Active directory, DNS, DHCP, Print server, MS Cluster, File Servers, 6.7U1,6.7U2 vSphere, vSphere client, Web, Microsoft Office 365, Microsoft Outlook, Mail bird, Mozilla Thunderbird, Manage Engine (Application Engine), Citrix Studio, Op Manager, configure VMware vSphere 6.0, 6.5, 6.7, Deploy ESXi servers & multiple VMs, Windows 2008 2012 & 2016 Server, DNS Servers, ServiceNow, E-Helpline, DNS Server, Virtualization, VMware ESXI 6.5, Virtual Center, Sphere Client/vSphere Web Client, virtual machine, VMotion/Storage VMotion, Snapshots, Consolidation, Cloning, NTP, ESXi server, iSCSI, ESXi, user accounts, Directory, Windows Server OS, IIS, ADFS, Virtualization Environment, VMware ESXI 5.5/6/0, VCloud, Backup, Virtual machines, Veeam Backup & Replication 9.5 Tool, windows 2008 R2, RDP, ILO, ADDS, FTP, Windows OS, Resource Monitor, Process Monitor, clustering, SCCM, Software packaging, SCCM server 2012 R2, log files, Citrix, Citrix Director, Linux, folder access, windows 2012 R2, tools, printer, windows/Linux platform, Putty, MS Office, java, Eclipse, VPN, VOIP, printers
Project history
08/2018
-
05/2019
* Provided 1st level IT infrastructure support, & assisted in the maintenance & troubleshooting of
Servers, & client workstations; possess good understanding of the Windows infrastructure
including win7, 8, 8.1, 10 & Linux.
* Responsible for monitoring the health of 100+ production/Non-Production server's integrations
with the remote locations outside India as Europe, UK & America etc.
* Responsible for ID creation/group assigned/Internet access/folder access etc.
* Managing user accounts & objects in windows 2012 R2 like user, groups & OU using the directory
services tools by logging to server through RDP & also adding new groups & OU as desired for
administration.
* Installation & Configuration of Windows Server OS & Its Role/Application (IIS, ADFS, ADDS, FTP,
DHCP, DNS etc.)
* Troubleshooting Windows OS & Related issues with the help of Windows tools (Task Manager,
Performance Manager, Resource Monitor, Process Monitor etc.
* Researching, diagnosing, troubleshooting & identifying solutions to resolve system issues
* Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
* Open & track tickets through resolution & give summary reports to customers.
* Diagnose mechanical, software, hardware & systems failures through established procedures.
* Execute resolutions to problems & follow standard practices.
* Coordinate with IT resources for shared responsibilities & extend end users support for current
applications
Servers, & client workstations; possess good understanding of the Windows infrastructure
including win7, 8, 8.1, 10 & Linux.
* Responsible for monitoring the health of 100+ production/Non-Production server's integrations
with the remote locations outside India as Europe, UK & America etc.
* Responsible for ID creation/group assigned/Internet access/folder access etc.
* Managing user accounts & objects in windows 2012 R2 like user, groups & OU using the directory
services tools by logging to server through RDP & also adding new groups & OU as desired for
administration.
* Installation & Configuration of Windows Server OS & Its Role/Application (IIS, ADFS, ADDS, FTP,
DHCP, DNS etc.)
* Troubleshooting Windows OS & Related issues with the help of Windows tools (Task Manager,
Performance Manager, Resource Monitor, Process Monitor etc.
* Researching, diagnosing, troubleshooting & identifying solutions to resolve system issues
* Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
* Open & track tickets through resolution & give summary reports to customers.
* Diagnose mechanical, software, hardware & systems failures through established procedures.
* Execute resolutions to problems & follow standard practices.
* Coordinate with IT resources for shared responsibilities & extend end users support for current
applications
08/2017
-
07/2018
Engineer Deskside
Impact InfoTech Pvt. Ltd Client (Wipro Ltd)
Project: HPCL-Mittal Energy Limited (India)
Responsibilities: Engineer Deskside
* Installing & configuring new & old computer systems, diagnosing hardware & software faults
upgrading systems with new releases models.
* Installing local & network printer on end users' workstations.
* Provide dedicated support to corporate users' onsite & offsite on windows/Linux platform via RDP
& calls.
* Installing business critical applications on client workstations like Citrix, Putty, MS Office,
java, Eclipse, VPN & other basic software.
* Setup & configuration VOIP devices & perform troubleshooting's
* Responsible for ID creation/group assigned/Internet access/folder access etc.
* Committed to resolve all critical/non-critical incidents & service request calls under SLA
coordinate with SD if required.
* Escalating call to the senior management team as per the internal escalation matrix.
* Ensuring the highest levels of systems & infrastructure availability.
* Monitoring the event alerts & notifies to the concerned team & process the requests from the end
users to level 2 & level 3.
* Liaise with vendors & other IT personnel for problem resolution.
* Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
* Installing Local & Network printers & rectify them.
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Responsibilities: Engineer Deskside
* Installing & configuring new & old computer systems, diagnosing hardware & software faults
upgrading systems with new releases models.
* Installing local & network printer on end users' workstations.
* Provide dedicated support to corporate users' onsite & offsite on windows/Linux platform via RDP
& calls.
* Installing business critical applications on client workstations like Citrix, Putty, MS Office,
java, Eclipse, VPN & other basic software.
* Setup & configuration VOIP devices & perform troubleshooting's
* Responsible for ID creation/group assigned/Internet access/folder access etc.
* Committed to resolve all critical/non-critical incidents & service request calls under SLA
coordinate with SD if required.
* Escalating call to the senior management team as per the internal escalation matrix.
* Ensuring the highest levels of systems & infrastructure availability.
* Monitoring the event alerts & notifies to the concerned team & process the requests from the end
users to level 2 & level 3.
* Liaise with vendors & other IT personnel for problem resolution.
* Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
* Installing Local & Network printers & rectify them.
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Local Availability
Only available in these countries:
India
Flexible for anywhere.
