System Administrator, IT Support

I am an enthusiastic and high-achieving IT professional having an internationally recognized IT Qualification for a career in Computing and
Information Technology from British Computer Society – HEQ. The United Kingdom. Which is Equivalent to a UK University Honors degree
in IT.Microsoft Certified Professional and Microsoft Certified Solutions Associate in Windows Server. Holding over eight years of work experience
in IT sector. By person, I am highly motivated, positive and hard-working person with a wide range of skillsets.

Experience
Service Desk Analyst. - 04/2014 to 10/2019
Bahrain Financing Company, Manama, Bahrain.
1. Creating new user accounts in Active Directory and controlling IT user accounts.
2. Service Desk tickets management on ServiceNow.
3. Administrating Microsoft Office 365.
4. Installation and troubleshoot workstations and servers.
5. Install, upgrade and troubleshoot Personal Computers, Notebooks and Printers.
7. Administrating Symantec Endpoint Protection and virus guard installation.
8. Update regularly operating system patches and other softwares.
9.Support head office, regional offices and branch offices remotely across Bahrain, Kuwait, United Kingdom, India and Malaysia.
10.Prepare system documentations, user manuals and provide end user training.
12.In-house applications configuration, testing and implementing in live system.
13.Configure and monitor devices by SolarWinds.
14.Work as an acting Change Manager during the absence of the Change manager.

Beside my duties and responsibilities, I used to work with the Information Security Manager on the below tasks.
1. Alert the Information Security Manager on any security breach or suspicious events.
2. Looking for vulnerabilities and risks in hardware and software.
3. Monitoring for attacks and intrusions using AlienVault.
4. Participate in penetration testing activities.
5. Configuring email security on Microsoft Office 365 Security and Compliance Center.


 System Administrator - 09/2011 to 10/2013
Nahil Computer Company, Riyadh, Saudi Arabia.

1. Installation and maintenance of all systems within a client’s digital environment.
2. Producing documentation on operational, system and user procedures & guidelines.
3. Building, configuration and troubleshooting of server and desktop hardware.
4. Providing advice on selection and purchase of IT equipment.
5. Maintaining maximum availability of supported services for users.
6. Obtaining quotes for supply of goods and services from suppliers.
7. Designing, implementing and managing Active Directory.
8. Monitoring the progress of third-party maintenance contract suppliers.
9. Ensuring that support calls are logged and handled effectively and efficiently.
10. Ensure adequate antivirus protection & solutions are maintained and updated.


Education.

Professional Graduate Diploma in (IT) from British Computer Society.UK.
Which is Equivalent to a UK University Honors degree in IT.

Certifications.

1. Certified Ethical Hacker.EC-Council.
2.Microsoft Windows Server 2008. Microsoft Certified Solutions Associate.
3.Microsoft Windows Server 2008 Application Configuration.
4.Microsoft Windows server 2008 Network Infrastructure Configuration.
5.Microsoft Windows Server 2008 Active Directory Configuration.