IT-Specialist
diverse
Keywords
Skills
Windows Servern Physisch, Security, VMware, Win Server 2008-2016, Cisco Meraki Switchen, Cisco Routern, Switchen, LAN, WAN, SCCM, Office 2016, SCCM 2012, Checkpoint VPN, Service Manager Console, Bitlocker, Win7, Remote, Word, Excel, Headsets, Skype, Backup, Laptops, Cisco Switchen / Router, Cloud, Office 2010-2016, Citrix, Server 2008R2, Seagate ClusterStor, Windows 7, PC +, SCCM Image, MS USMT, RDP, Win 7, WinXP, Office 2003 + Office 2010, SSL, Apache Server, Server Überwachung, Lotus Notes, Tablets, WDS Server 2008R2, Citrix Umstellung auf Office 2010, Server Hardware, Beamer, XenApp, Citrix Delivery Services Console, Active Directory, Remote International, Office 2003, Active Directory, NAS, IBM, Wlan, VPN, Office, SAP, Datenbank, Office 2003 + Office, WinXP + Office 2003, Windows NT4.0, Windows 2000 Professional, Windows, Data Processing, Checkpoint VPN-1, Firewall-1 Management 1+2, Firewall, Windows 2000, Linux, Datenbanken, TCP/IP, IT-Security, Windows 2k, XP, Vista, Win7, 8, 10, Bürokommunikation, MS- Office 97-2016, Windows Server 2008 R2 Exchange 2010, Citrix XenApp, Hyper-V, SCCM 2010-2012, Windows Server 2012,
Project history
06/2014
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Present
Field Engineer / Smart Hands, Backup Tape Handling, Troubleshooting, solving user tickets / problems, installation, configuration, administration of Laptops, Tablets + other Hardware, mounting and configuration of 19“ Cisco Switches / Router, Server, AV Probes, Ctera Cloud Gateways, Bitlocker, Win7, 8, 10, Office 2010-2016, SCCM, Citrix, Server 2008R2, Seagate ClusterStor, Ctera
07/2019
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08/2019
2nd lvl Support
NTT Security
2nd lvl Support Server recovery after Ransomware incident. Administration of Physical and VMware Servers. Ticket handling OCRS, Software distribution RES, Win Server 2008-2016
12/2018
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01/2019
Field Engineer
Quattris
Installation of Cisco Meraki Switches, Router and Access Points at dif sites, migration of Hardware (PC, Laptop, Printer, IP-Phones)
11/2017
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10/2018
Field Engineer
Pan Dacom
Installation and migration of Cisco Router and Switches (LAN+WAN) at dif Commerzbank sites in Northern Germany. Migration of Patch Cables old to new. Mounting and unmounting the HW. Adjusting config via console. Troubleshooting. Test of migrated IP-Phones, PC, Laptop, Thin Clients, Printer and ATM
02/2017
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03/2017
2nd level support
Jungheinrich AG
International 2nd level support for SCCM and Windows Clients, Troubleshooting Win10 + Office 2016 incl. Ticket handling, Creating and Documentation of Solutions and Workarounds, Client Management / Workplace support, „Software distribution“ via SCCM 2012, Valuemation
07/2016
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10/2016
2nd Level Support
Hauni Maschinenbau GmbH
International 2nd level support, vacation replacement, Office 2013, Checkpoint VPN, SCCM 2012, Service Manager Console, Configuration Manager Console, installation of software, Bitlocker, Win7, Remote Support, creating formula templates in word & excel; Problem analyses and solving
04/2016
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05/2016
Field Engineer
ITSC Hamburg & Schwerin
Field Engineer commissioning / cabling Hybrid Voice Gateway, Polycom VVX410 IP-Phone + Jabra Headsets, Skype for Business & user training
03/2016
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04/2016
Field Engineer
DKRZ Hamburg
Field Engineer construction of 13 19“ Seagate ClusterStor Racks and loading of 6179 HDD+SSD
03/2014
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04/2014
Early Life Support Analyst Windows 7 Rollout
DGH Recruitment Ltd. For Freshfields Bruckhaus Deringer
Early Life Support Analyst Windows 7 Rollout Building PC and Laptop via SCCM Image, AD Group management, Installing local apps, Capture and restore of user profiles via MS USMT, Floorwalking pre-checks and day 1 user visits, Updating the AssetDB, Creating and managing Tickets in VMware Service Manager, Citrix, RDP, fixing Printer problems in Win 7, scheduling, acquiring and updating asset information (user, location, hardware, etc.) maintaining close communication to local IT Support of Win7, WinXP, Office 2003 + 2010
11/2013
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11/2013
IT-Helpdesk 1st / 2nd Level Support
BRL Boege Rohde Luebbehuesen
IT-Helpdesk 1st / 2nd Level Support Implementation of SSL Certificate in Apache Server, Server monitoring, Lotus Notes Support, VMware, Support of Win7, WinXP, Office 2003 + 2010
05/2013
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10/2013
Employee Information Technology IT-Helpdesk 1st / 2nd Level Support
Amadeus Fire AG In-house of Hansa-Heemann AG
Employee Information Technology IT-Helpdesk 1st / 2nd Level Support, Implementation of Ticketsystem ServiceDeskPlus, Organisation, configuration Test Tablets for future Rollout, configuration Printserver Win2008R2, configuration WDS Server Win2008R2, Support during Citrix migration to Office 2010, upgrading Server Hardware, conversion Meeting room Beamer to support HD, VMware, Support of Win7, WinXP, Office 2003 + 2010
11/2012
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03/2013
Floorwalker / VIP Support
TekSystems /Allegis Group GmbH For DELL In-house of Freshfields Bruckhaus Deringer International
Floorwalker / VIP Support Citrix XenApp Implementation & Mailbox Migration. Ensuring the successful user profile migration and correct saving of the AppSense user Profile. Using Citrix Delivery Services Console, Active Directory, Appsensewebconsole, registry editor, RDP, remote control / support via Proxy Master, Ticket System VMware Service Manager and Interwoven DeskSite. Onsite Support in the Offices Düsseldorf, Berlin, Cologne, Vienna, Hamburg, Frankfurt, Singapore and London Support of WinXP, Office 2003
03/2012
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09/2012
IT Helpdesk 1st / 2nd level support
Stage Entertainment GmbH Hamburg
IT Helpdesk 1st / 2nd level support, Ordering of new Hard- and Software, adoption and resolving IT problems via phone, mail, remote and onsite face to face, creating and solving tickets in OCRS ticket system, Active Directory and Exchange User / Group administration, Citrix 1st level support, NAS administration, Inventory, installation, configuration, administration of Hard- and Software, Laptop, PC, Thin client, Backup and Recovery, Win Server 2008 RC2, Exchange Server 2010, Win XP, Win7, Office 2003 + 2010
10/2011
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11/2011
Onsite User Help Desk / 2nd level support
Elan IT In-house at IBM Hamburg
Onsite User Help Desk / 2nd level support, Installation, configuration, administration of lend notebooks for troubleshooting and problem solving on user owned device, solving of problem and request tickets ex. Lotus Notes, Wlan, VPN, Office, Virus, Printer support request of foreign technicians, Handling of repairs and warranty claims, Win XP, Win7, Office 2003 + 2010
07/2011
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09/2011
Rollout of 400 Panasonic Toughbook’s and TFT Monitors, 2nd level onsite support
Elan IT for HP CDS In-house at Panasonic Hamburg
Rollout of 400 Panasonic Toughbook’s and TFT Monitors, Installation of Hard-, and Software, Training of fellow Rollout technicians, Creating the rollout documentation, Stock organization, Inventory of new Hardware, Troubleshooting of problems ex. Lotus Notes, Holiday replacement at 2nd level onsite support, solving of Problem / Request tickets / email, in-house and remote for Hamburg and England, shipping of Secure ID token for VPN authentication, Server Backup Tape handling, Support of colleagues in Rollout problems. Win XP, Win7, Office 2003 + 2010
05/2011
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06/2011
Rollout of some Laptop and TFT Monitors
Elan IT for IT Services 24 In-house at Capgemini Hamburg
Rollout of some Laptop and TFT Monitors, Updating the SAP Hardware Inventory Database Win XP, Win7, Office 2003 + 2010
02/2010
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08/2010
Customer Support Representative
Alchemic Dream Canada, Home office Hamburg
Customer Support Representative in Home office Online Billing, Technic and Phone Support for Star Trek Online and Champions Online; Handling of Phone, Email and Ticket Customer requests
06/2008
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08/2008
Game master / Customer Support Representative
Client Logic / Sitel, Home office Hamburg
Game master / Customer Support Representative in Home office; Game master for Lord of the Rings Online and Archlord, Online CS:(see below)
04/2007
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12/2007
Game master / Customer Support Representative
Alchemic Dream Canada, Home office Hamburg
Game master / Customer Support Representative in Home office for Lord of the Rings Online Online Customer Support: via HART in game Ticket system and Kayako email Support system in English and German; In game Support, resolving stuck issues, answering basic game play Questions, resolving Harassment situations, resolving Quest / Bug issues; RMT investigations and bans; Special: Bug investigations, writing new procedures and creating solutions for all GM’s how to handle a case if that Bug occurs; updating our internal game knowledgebase
10/2006
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11/2006
PC-Technician / Administrator
Allegis Group GmbH, Hamburg at Unilever
PC-Technician / Administrator Dell Odyssey Project Rollout of ca. 1200 PC ́s and Notebooks at the Unilever Headquarters in Hamburg (see below) WinXP, Office 2003
09/2006
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10/2006
PC-Technician / Administrator
Allegis Group GmbH, Hamburg at Unilever
PC-Technician / Administrator Dell Odyssey Project Rollout of ca. 600 PC ́s and Notebooks at the Unilever factory in Buxtehude Installing Hardware and Software, Installing Special Apps, Dealing with I-Deploy Auto Install issues, Deploying PC's to Users’ Desk giving them a short intro to their new PC; First-, Second Level Support, Team Lead Assistant, Communication in English and German, Work language English, WinXP, Office 2003
Local Availability
Open to travel worldwide
International available
