International Project Coordinator
ГО Нове Суспільство України
Keywords
Skills
As a customer support representative and then head of the customer support department I've faced a lot of challenging situations such as restocking delays of bestselling items in the middle of Christmas sales, issues with the quality of the sold items, unpredicted delays with restocking items/delivering orders, bad BBB rates, and so many others I can't even list them all. But what I truly love in this kind of work is transforming chaos into order and make my customers happy!
Project history
01/2020
-
09/2020
01/2019
-
09/2020
Customer Support Manager
GeeksForLess Inc.
Tasks:
Quality control and individual training and improvement plan for each support
agent, one of the main goals was to make the agents sound natural in English
and improve their professional skills.
Create a system of operational algorithms and templates, significantly upgrade
the level of support standards, ensure its implementation.
Create a loyal relationship and strong bonds with clients in order to maintain
and increase the current project's volumes and ensure its constant growth.
Set up an easy and highly effective communication with clients, reporting.
Create schedules and control the working hours of all agents.
Quality control and individual training and improvement plan for each support
agent, one of the main goals was to make the agents sound natural in English
and improve their professional skills.
Create a system of operational algorithms and templates, significantly upgrade
the level of support standards, ensure its implementation.
Create a loyal relationship and strong bonds with clients in order to maintain
and increase the current project's volumes and ensure its constant growth.
Set up an easy and highly effective communication with clients, reporting.
Create schedules and control the working hours of all agents.
01/2018
-
09/2020
Bilingual Executive Assistant
GeeksForLess Inc.
01/2015
-
09/2020
Bilingual Customer Service Representative
GeeksForLess Inc.
01/2014
-
01/2015
English Teacher, French Teacher
Wonderland
01/2013
-
01/2014
French Translator
Information holding 1559
Local Availability
Only available in these countries:
Ukraine
