Profileimage by Florence Ramasala Business Continuity Manager from TheresaPark

Florence Ramasala


Last update: 06.09.2022

Business Continuity Manager

Graduation: Computer Systems Engineering
Hourly-/Daily rates: show
Languages: English (Limited professional)


Florence Ramasala CV_Mar 2021_BCM.docx


I have 6 years of experience in Business Continuity Management covering Business Impact Analysis, Risk Asessment, Business Continuity Plans, Disaster Recovery Plan and Crisis Management. I am a qualified Business Continuity Professional and received a nominee in the 2019 BCI Africa Awards in the category of BC and resilience Professional. I have done Business Continuity work across the GGDA which include it's subsidiaries (The Automotive Industry Development Centre, The Innovation Hub, Constitution Hill and Gauteng Industrial Development Zone). I have more that 15 years of IT experience in Information Security Management, Server Administration, data backup and restore. I speak at conferences and my other experties are in Governance of IT (ISO35800,ITIL, COBIT, KING CODE, etc), IT Policy review, Enterprise Architecture, Project Management and IT Service Management.

Project history

11/2014 - Present
Business Continuity Manager
AIDC (250-500 employees)
Automotive and vehicle construction

Business Continuity Management

  • Compile Business Continuity Programme and policy formation and review
  • Conduct BCM awareness
  • Conduct Business Impact Analysis (BIA) and Risk Assessment
  • Develop BCPs strategies
  • Co-ordinate the development and review of the Business Continuity Plan (BCP)
  • Co-ordinate the review of Disaster Recovery Plan (DRP)
  • Co-ordinate BCP Exercise/Validation
  • Verification of data backup reports
  • Crisis Management and Disaster Recovery
  • Track and monitor recovery simulations of applications

Governance and Compliance

  • Enforce compliance on policies, frameworks and ISO standards
    • Internal ICT Governance Framework
    • ISO 38500 (For Governance of ICT)
    • CGICTPF from DPSA
    • MISS (Minimum Information Security Standards)
    • Good Practice Guidelines (GPG) and ISO 22301 – for BCM
    • ISO 9001 – Quality
    • TOGAF – for Enterprise Architecture
  • Create awareness and ensure compliance on external legal regulations like POPIA, GDPR etc.
  • Policy Review
    • Change Management Policy
    • ICT Security Policy
    • BCM policy
    • ICT Acceptable Use policy

ICT Security Management

  • Compile information security program/plan 
  • Develop, promote and monitor ICT Security Awareness Program
  • Vulnerability assessment and management
  • Monitor Security across all networks, computers and storage devices
  • Oversee patch management (WSUS)
  • Detection and identification of security attacks and manage remediation process
  • Anti-Virus program management
  • Identification and development of data-protection processes/procedures/mechanisms(encryption)

04/2013 - 10/2014
Snr Technical Engineer
* Conflict Management

Employer AIDC (Automotive Industry Development Centre)

Position Snr Technical Engineer

Period April 2013 - October 2014

Reason for living Promotion

Responsibilities Services Operations Management Support
* Implement reviewed ICT model
* Render and administer high-level ICT services to tenants and
other users
* Optimise and maintain ICT services, systems, applications and
operations, ensuring minimum down-time and maximum
usage, availability and security
* Submit all billings to finance
* Review and evaluation of new products and services
* Project origination and management
* Back up and disaster recovery
* Ensure policy and procedure compliance
* Ensure governance
* External Contractor relationship management
* ICT SCM support

* Compile detailed reports for all client support and other
* Provide regular feedback to the ICT Operations Manager on
* Change management and incident reporting
* Data back-up reporting
* Server health checks Reporting

Infrastructure support
* Supports the ICT Architecture Manager in new business
development concepts;
* Monitors processes, systems and schedules
* Manages and coordinates all aspects of monitoring, reporting
and evaluation
* Identifies and reports risks related to working environment;

02/2010 - 02/2011
IT Specialist
Employer Main Duties

ABB South Africa * Active Directory Infrastructure
* Microsoft Windows Server 2003 Network Infrastructure
Feb 2010 - Feb 2011 * LAN, WAN Support
* VPN (Token Technology) & Wireless Support
IT Specialist * Infrastructure Change Management (ITIL)
* Anti-Virus - MacAfee Antivirus Scan + Antispyware
* ePO Agent Administration
* Client Operating Systems (Windows XP, Vista, Windows 7)
* Hardware Troubleshooting (PCs, Laptops and printers)
* IBM Manufacture
* Server Installation, maintenance and configuration
* Server Operating Systems (Server 2000,2003 & 2008)
* Symantec Backup Exec (Backup System)
* VNC Remote Tool
* Server and PC Documentation and server list maintenance
* IBM Lotus Notes (Messaging)
* Xerox central printing and scanning setup
* Terminal Services + Terminal Server licensing
* File Permissions management
* SAP installation
* Mobile Computing (Blackberry, Nokia, Sony Ericson)
* Create and maintain systems documentation for testing and
* Create desktop / laptop build processes for environment
* (Ghost Images)
* Lead Projects within assigned technical fields

Reason for leaving Contract Expired

03/2007 - 06/2009
IT Engineer
Services Seta
Employer Main Duties

Services Seta, JHB * Active Directory Infrastructure
Parktown * Microsoft Exchange Server 2003 (Messaging)
* Microsoft Windows Server 2003 Network Infrastructure
03/2007 - 06/2009 * LAN, WAN, VPN & Wireless Support
* SQL Database
IT Engineer * DNS, DHCP, TCP/IP, WSUS Servers
* Incident and Problem Management (ITIL best practice)
* Video conferencing
* Administrating Blackberry solutions.
* Anti-Virus - Symantec, MacAfee and Bit Defender
* Software installation (Win 2000, XP, Office 2003,2007)
* Hardware Troubleshooting (PCs, Laptops and printers)
* HP, Mecer, IBM, Toshiba Manufactures
* Oracle Call logging system
* Server Installation, maintenance and configuration
* Server Operating Systems (Server 2000 & 2003)
* Administering McAfee Antivirus Software
* Veritas Backup + Attix 5 Centralized Backup
* VPN and Dialup Setup
* IT Department's customer representative
* Security updates and patches
* Dame ware Utilities Remote Tool
* GPOs
* Mobile Computing
* Outlook Web Access (OWA)
* Server and PC Documentation
* Lead IT Projects as needed (Blackberry Enterprise server

Reason for leaving Business Opportunity

04/2006 - 02/2007
Client/Server Technician
ITOI Technologies, PTA
(IT Consulting)

Clients included:
1. Inala Distributors
( )

* End user field support
* Software installation (Win 2000, XP, Office 2000, 2003, 2007)
* Win 2000, XP, Win Server 2000, Win Server 2003
* Hardware Troubleshooting (PC and printers)
* HP, IBM, Toshiba Manufactures
* User and email accounts creation (Active Directory and XCH
* Network Services (DNS, DHCP, WINS)
* VPN and Dialup Setup
* Server Installation, maintenance and configuration (Win Server

2. TSB Quality Sugars
( )

3. Intervid
( )

( )

5. Courthouse

6. SAIL Group, Midrand

Reason for leaving

06/2001 - 03/2006
IT Technician
Denel Dynamics
Reason for leaving

2000, Win Server 2003)
* McAfee Antivirus Software
* Veritas Backup Exec
* GPOs
* Server Documentation
* Security updates and patches
* Outlook Web Access
* VNC Remote Support
* HP, IBM, Toshiba Manufactures
* Handling assigned projects (new server deployments, software
deployments to workstations)

Better prospects

* End user support
* Operating Systems (Win 95, WinME, WinNT, Win 2000, XP,
Office 2000, Red Hat Linux, SUSE Linux and Centos)
* Hardware Troubleshooting (PCs, printers and modems)
* SAP Call logging system
* HP Openview Call Logging System
* McAfee Antivirus Software Administration
* LAN Desk Management Remote Tool and Netmeeting

Voluntary retrenchment

Local Availability

Only available for the countries South Africa
My work can be done from anywhere but if there's a need for travel. I will consider.


My specialization is in Business Continuity and Disaster Recovery Management. My main duties are Policy and Programme Management, Analysis (Business Impact Analysis and Risk Assessment), Embedding Business Continuity, Business Continuity Management Awareness at all levels, Research and compilation of Business Continuity strategies, Business Continuity Plan compilation and implementation, Crisis Management, Disaster Recovery and Business Continuity Plan testing/exercises.
I operate and have a comprehensive knowledge in Audit and Risk Management, Information Security Management, Governance of IT, Enterprise Architecture, IT strategy, Contract Management, IT operations planning and implementation, Financial Management, People Management, Regulatory and ICT Policies Compliance.
I have a wealth of more than 15 years of IT experience, and I speak in IT-related, Business Continuity and Disaster Recovery conferences.
Profileimage by Florence Ramasala Business Continuity Manager from TheresaPark Business Continuity Manager