Project Manager, Incident Manager and System Manager, System Administrator, TECHNICAL AND IMPLEMENTA

Provide leadership, governance, and support for the delivery of video infrastructure, endpoints and APIs;
focused primarily on customer satisfaction, achievement of quality goals, and region profitability targets as
Program Manager. Managed lean projects that generated around 2 million dollar in costs savings in 2018-19.
Direct program manager responsible for Managed Service for all global projects and internal projects like data
centers and connection links.
As Enterprise Service manager primarily focused on helping customers achieve Video infrastructure
optimizations supporting their environment.
Management of resources; providing direction on performance, career mentoring, and training together with
Regional Service Manager to align resource capabilities with the Polycom strategies.

Key Accomplishments:
* Alignment of Project Management Office delivering effectively and efficiently on scope, time and costs
for our Global projects in three languages
* Improvements in customer satisfaction metrics for consulting engagements delivered globally through
a program of direct customer outreach, delivery quality improvements, and statement of work
standardization efforts.
* Partnerships with regional sales teams to provide more than 200 sales leads were not identified previously
for them.
* Facilitated change management process to be implemented

Executed changes necessary to demonstrate a measurable increase in the reliability, availability, and
recover ability of key business systems. Direct managed 10 network and server engineer and indirect
responsible for more 15 allocated in customer environment.
Led efforts to achieve compliance with customers computers roll outs. Provided technical information
during sales visits for customers.
The project management was focused on achieving resources optimizations through the deployment of
virtualized servers, services and link migrations.
Key Accomplishments:




* An availability strategy based upon the adoption of selected ITIL framework components; which
focused on decreasing the occurrences of unplanned downtime, decreasing incident resolution times,
and improving governance over the environment.
* Improved availability of critical business systems to exceed Service Level Agreements (SLA) by
leveraging formal Incident, Change, and Problem management processes. The primary drivers of
improvement were the reduction of reoccurring incidents, improved resolution times, and a reduction
in technical deployment defects.
* Technical Services designing to provide support to sales during customer visit and to customer during on
board process.
* Deployment of a VMware server environment to provide more business availability, easier disaster
recovery process service applications and back up process flexibility.