Services provided o Business continuity and disaster recovery planning, development of business continuity and disaster recovery plans o Strategic planning, development of business cases o End-to-end Process reengineering: corporate, business and operational processes (incl. ITIL processes) o Development of departmentalized functions and re-designing organizational structures (including reporting structures) o Architecture Development: - Enterprise/Business Architecture (incl. business and service models) - Information and data architecture - IT Security governance, management, and integration o Development of service, project, and program performance management frameworks, plans and Key Performance Indicators (KPIs) o Requirements collection, analysis and documentation o Project management: analysis of project management methods to evaluate level of project success, preparation of project documentation (i.e. project charters, project plans, risk management and communication plans o Development of Data, information, and records management practices (incl. data and information security) o Preparing for and facilitating Process Design and Requirements collection Workshops