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Vy Pao


Last update: 06.09.2022

Desktop Support Engineer

Graduation: Ho Chi Minh City University of Foreign Languages - Information Technologies
Hourly-/Daily rates: show
Languages: English (Limited professional)


CV Pao Kim Na Vy(English).pdf


Having more than 10 years experience in the technical support for end users (Over 400 users)
Senior management: 
- IT services implementing.
- Technical support and installation.
- Maintain high level of customer satisfaction. 
Deeply and fluently understand in deploying and using software products as below:
- MS windows family (Win 7, 10); MS Office family (Office 2007, 2010, 365)
- MS ISA server, MS Exchange server/client, File server, PABX...
- Familiar with Helpdesk system (ServiceDesk plus, CA ServiceDesk…)
- Familiar with hardware products and network products as: HP-Compaq Intel base,
Hub/Switch/Router Cisco, PCs, Laptops, Printers, Scanners, Fax machine, Projectors,
Video Conference…

Project history

05/2018 - 11/2018
Viet Nam Prosperity Joint Stock Commercial Bank (VP Bank)
- Lead and supervise an outsource team (4-5 members) to maintain IT services (layer 1) at over
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.

Local Availability

Only available for the countries Vietnam
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