Keywords
Skills
Having more than 10 years experience in the technical support for end users (Over 400 users)
Senior management:
- IT services implementing.
- Technical support and installation.
- Maintain high level of customer satisfaction.
Deeply and fluently understand in deploying and using software products as below:
- MS windows family (Win 7, 10); MS Office family (Office 2007, 2010, 365)
- MS ISA server, MS Exchange server/client, File server, PABX...
- Familiar with Helpdesk system (ServiceDesk plus, CA ServiceDesk…)
- Familiar with hardware products and network products as: HP-Compaq Intel base,
Hub/Switch/Router Cisco, PCs, Laptops, Printers, Scanners, Fax machine, Projectors,
Video Conference…
Senior management:
- IT services implementing.
- Technical support and installation.
- Maintain high level of customer satisfaction.
Deeply and fluently understand in deploying and using software products as below:
- MS windows family (Win 7, 10); MS Office family (Office 2007, 2010, 365)
- MS ISA server, MS Exchange server/client, File server, PABX...
- Familiar with Helpdesk system (ServiceDesk plus, CA ServiceDesk…)
- Familiar with hardware products and network products as: HP-Compaq Intel base,
Hub/Switch/Router Cisco, PCs, Laptops, Printers, Scanners, Fax machine, Projectors,
Video Conference…
Project history
05/2018
-
11/2018
Lead
Viet Nam Prosperity Joint Stock Commercial Bank (VP Bank)
- Lead and supervise an outsource team (4-5 members) to maintain IT services (layer 1) at over
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.
Local Availability
Only available for the countries
Vietnam