IT Engineer, IT&DIGITAL MANAGER, Support Engineer

* Worked as an IT Architect at Astrazeneca France on Everest factory extention.
* DRP: Disaster restoration process:
* Simulation of disaster on the Lab's workstations, and make a complete relocation:
System/Network/Application under procedure already established by the group.
* Integrity of data in procedures linking to the DRP process.
* Review of procedures and update if necessary, as well as an audit of the integrity of the data
on the posts, is worked after the PRD process.
* Creating "KB" basic knowledge items for Outsourcing support N1/N2.-Creation of A-Z of the KB
for outsourcing of the support service.
* Creating and testing the script to be used by the externals.
* Validation of KB and Validation of call quality as well as incident resolution.

Windows Xp, Windows 10, Windows 7, Enterprise Applications used in the lab.

* Worked as an IT Architect at Astrazeneca Operations Algeria
* Be the first point of contact for several global teams to develop the infrastructure the
deployment of applications and the implementation of procedures and guidelines phase Project
and during BAU.
Project management:
* Define the volume of services provided according to the needs of the company.
* Participate in the work on network design and hosting.
* Work with the general contractor on the installation of the infrastructure, server room and
switching rooms.
* Supervise the execution of the work and check the quality
* Control the transfer of the general supplier to AZ
* Incident and safety management:
* Manage operating incidents (diagnosis, intervention, alert)
* Perform application maintenance and troubleshooting N1 and N2
* Inform users, track interventions, secure and save data
* Agile Methodology and Good Practice Lean.
* Contracting and managing local suppliers
* -Create a support model
* -Acting as a local IT security and IT manager
* -Create policies, SOPs, instructions, computer security and service
* -Perform user acceptance tests for IT and Infrastructure.
* -Prepare the computer for the end user.
* -Work with AZ and non-AZ teams (Siemens and others) on FMS, BMS, Security and other related
systems.
* -Provide second-line support.
* -Take preventive measures to ensure stable and secure IT applications and infrastructure.
* -Update the operating document database and record all events in the log.
* -Ensure the maintenance of control and management tools (i.e. scripts, procedures...).
Prepare site to BAU "Business as Usual ":
* Contract & manage local suppliers
* Create a local and global support model.
* Act as local IA & IT security manager
* Create IT security and service-related policies, SOPs,
* Instructions and more.
* Perform user acceptance tests regarding IT Infrastructure.
* Prepare end user computing.
* Work with AZ and non-AZ Security and other related systems.
* Provide second line support