Profileimage by Roco Grillo Scrum Master, Agile Coach from BuenosAires

Rocío Grillo

available

Last update: 06.09.2022

Scrum Master, Agile Coach

Graduation: Political Science, Agile Coach, Coaching
Hourly-/Daily rates: show
Languages: English (Full Professional) | Spanish (Full Professional)

Attachments

roc-o-grillo---extended-resume.pdf
Rocío Grillo - CV Extendido.pdf

Skills

Agile, Agile Coaching, Scrum Framework, Scrum at Scale, Kanban, Liberating Structures, Facilitation.

Project history

04/2015 - 11/2019
Project Manager
SAM Sistemas

As Project Manager

* Coordinate the activities of clients, team members and internal and external
stakeholders;

* Communicate capabilities, alternatives, risks, schedules, and service options to
stakeholders;
* Keep project plan updated;
* Interact with all affected areas in the project to keep them alligned;
* Build partnership with clients, attending to their needs, inquiries, and giving
solutions requiered;
* Keep the Services Manager informed about the progress, stoppers and changes in
project.

As Consultant

* Contribute to the review and analysis of business requirements;
* Provide technical and analytical assistance to the service team;
* Lead and participate in high-level architecture analysis, evaluation, design,
integration, documentation, and development;
* Apply technical and business principles to develop creative solutions to complex
technical problems;
* Review the technical and functional documents produced by the team.

As Product Manager

* Be up-to-date about CA Service Manager product status, current versions,
roadmap, out-of-support versions;
* Communicate to customers about the news and new features of the product;
* Analyze the competitive advantages of our product in comparison with others with
similar characteristics in the market;
* Analyze products of similar capacities that can be offered to clients and potential
clients to improve ITIL processes.

08/2013 - 03/2015
HR Assistant
Ministerio del Interior y Transporte - PTUMA

* Prepare contracting profiles and Reference Terms;
* Receive, analyze and organize the documents askes to the employee for his file;
* Manage the evaluation of candidate;
* Prepare No Objection (NO) document to contracts that require it in accordance with
the provisions of the operating manuals of the Programs executed by the Unit;
* Prepare contracts using the corresponding model (service / service location) as
well as any other document necessary for the purposes of setting up the respective
administrative contracting files;
* Organize, update and maintain files;
* Provide to manager with reports related to current contracts, progress and
compliance, and all other information that is required related to the hiring of
individual consultancy.

08/2012 - 08/2013
Technical Support
YPF - C&S

Coordinate the computer and mobile devices delivery to employees;

Coordinate computer and mobile devices availability and allocation with purchasing
area;

Coordinate with users computers and mobile device delivery and information backup;

Coordinate the technical team for the fulfillment of objectives;

Monitor guaranty;

Assist users when computer or mobile device are stolen or lost.

09/2011 - 07/2012
Technical Support Engenieer
Symantec, Munro

Symantec Application Support (SMP) for Small and Medium Businesses and Large
Businesses and Partners.

* Analyze and resolve cases reported via e-mail, web and telephone in critical cases;
* Create and provide effective solutions through contact with the client, it involves
replicating issues in test environment;
* Create technical training for other support groups;
* Provide support in cases with advanced or critical technical difficulties;
* Assist other technicians in level 1 cases;
* Create technical review documents as well as content for the knowledge base;
* Assist clients in pre-implementations activities.

07/2010 - 07/2011
Consultant | Implementer
JPC Software

BMC Service Desk Express application consultant and pre-sale.

* Contribute to business requirements review and analysis;
* Provide technical and analytical assistance to the service team;
* Lead and participate in high-level architecture analysis, evaluation, design,
integration, documentation, and development;
* Apply technical and business principles develop creative solutions to complex
technical problems;
* Review the technical and functional documents produced by the team;
* Identify new business opportunities in active clients.

03/2008 - 07/2010
System Administrator
GDC- Teletech

BMC Service Desk Magic Administration, customization and technical maintenance.

* Participate in the ITSM tool migration project by generating relevant
documentation and analizyng requirements from different wold wide business
units;
* Participate in the implementation of CA Service Manager, in permanent contact
with CA Technologies consultants for the entire company;
* Analize and design solutions for business requirements;
* Manage database;
* Generate reports and data analysis.

Local Availability

Only available in these countries: Argentina
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