Profileimage by Adrian Trifu EBS SENIOR SUPPORT ENGINEER from Bucharest

Adrian Trifu

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Last update: 06.09.2022

EBS SENIOR SUPPORT ENGINEER

Graduation: not provided
Hourly-/Daily rates: show
Negiciable for remote projects
Languages: English (Limited professional) | Romanian (Native or Bilingual)

Attachments

resume-adrian-trifu-.pdf

Skills

11i, R12, CLOUD, Fusion Applications, SaaS, JFR, Oracle, Notes, DevOps, Confluence, JIRA, Slack, Enterprise Manager, UNIX, Weblogic, SOA, Oracle Application Framework, Database, HTML pages, Caching, mobile devices, Android, IoS, OAM, SSO, backup, UAT, SQL/ PLSQL, Oracle Discovery, Oracle Forms, Oracle Report, Oracle EBS Financials 11i, R12 Oracle, Oracle Fusion Middleware Dabase, performance Oracle Workflow, Infrastructure, java, Microsoft Office Or acle Fusion Mobile Expenses, PL\\SQL, Oracle SOA Suite 12c, Oracle WebLogic Server 12c, Administration, Oracle Database, 12C, SQL Tuning, Oracle Cloud

Project history

11/2018 - 04/2021
SENIOR TECHNICAL CLOUD SUPPORT ENGINEER - ORACLE GLOBAL SUPPORT
Romania
* Support for Fusion Applications Technology SaaS performance incidents
* Analyze HAR/SAZ files cheking ECIDS, interpreting JFR, AWR, SQLT
* Prepare and Review Standard Oracle Documentation and Notes
* Working with DevOps on product improvement programs as required
* Daily work: Confluence, JIRA, Slack, Enterprise Manager, UNIX, Weblogic,SOA

08/2014 - 10/2018
EBS SENIOR SUPPORT ENGINEER
ORACLE ROMANIA
* Providing remote technical and functional support to Oracle's global customers using the very latest
tools and extensive knowledge base.
* Contribute to knowledge management
* As a member of the Support organization, my focus is to deliver post-sales support and solutions to
the Oracle customer base while serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic means, as well as, technical
questions regarding the use of and troubleshooting for Electronic Support Services.
* A primary point of contact for customers, responsible for facilitating customer relationships with
Support and providing advice and assistance to internal Oracle employees on diverse customer
situations and escalated issues.
* Handling high complexity Service Requests reated to performance issues on 11i and R12 EBS
Financials Payables for the Accounting, Invoices, Payments, Treasury
and Internet Expenses, Fusion Mobile Expenses application clusters as well as Patching, Oracle Application
Framework ,Workflow and Oracle Approvals Management .
* Summary of essential technical know-how. Requesting and interpreting of: FND Log, Trace TKProff
and AWR. Interpreting Database Performance and statistics , Bug Report on About this page ,
Personalizations and Customizations in HTML pages , Fiddler Trace to Troubleshoot Issues and View
HTTP(s) Requests.
* Identifying patches applied and file versions upgraded, use of clearing Caching Framework .
Gathering and interpreting mobile devices debug files for Android and IoS and determining OAM
based SSO authentication mechanism issues on mobile devices. Gathering patching logs and
interpreting errors.
* Actiing as Cluster Techicall Coordinator and backup Cluster Manager

03/2008 - 10/2014
BUSINESS PROCESS COORDINATOR
* Work closely and collaboratively with product leaders and stakeholders to plan, validate and
developsolution strategy.
* Check and maintain store business processes, identifying data corruptions
* Active workin with SLS team
* Create and maintain training documentation according to the last version of processes, also
participating as
* Interpreting customer business needs and translate them into application and operational
requirements
* Conduct test planning and execute UAT / pre-production testing
* Coordination of annual inventory process in Romania (36 stores) and Moldova (4 stores)
* Testing and maintaining Metro Pos System
* Maintaining customization parameters according to business requests
* Creation of non standard reports using SQL/ PLSQL

02/2002 - 03/2008
IT HELP DESK MANAGER
* Managing IT help desk team formed by 4 persons
* hiring and approving overtime, prepare scheduler for 3 shifts
* Budgeting IT office devices
* Maintain relations with IT suppliers
* Delivered customized IT solution and acted as a business consultant in stores processes
* Use Oracle Discovery, Oracle Forms, Oracle Report to create reports as per business requests.
* Prepared and delivered induction trainings for IT department employees in all Metro stores.
* Organize IT workshops outside of the office ,twice per year havind arround 50 participants

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