Profileimage by Mariano Tuero Product Manager from BuenosAires

Mariano Tuero


Last update: 24.04.2022

Product Manager

Company: JP Morgan
Graduation: Systems Engineer
Hourly-/Daily rates: show
Languages: English (Full Professional) | Portuguese (Limited professional) | Spanish (Native or Bilingual)


Resume Mariano Tuero Apr2022.pdf


Senior Product Manager with a B.S. in IT Systems Engineering and
several agile certifications (CSPO, SMC & PMI-ACP).
+20 years of technical and management experience in many
industries: Financial Services, Oil & Gas, Govt. and IT consulting.
As Product Owner/Manager helped organizations strategically to
develop new products, automate & improve existing manual work
and migrate solutions from on-prem to cloud.
IT forensic engineer committed to operations integrity and flawless
Capacity to work with high volumes of demand. Flexible and capable
to adapt myself and a team of professionals to constant organizational
changes focusing on results.
Currently located in Argentina but willing to relocate.
I have Italian citizenship.

Project history

07/2021 - 04/2022
Senior Product Manager
J.P Morgan

02/2021 - 06/2021
Product Owner/Manager & Agile Coach

02/2021 - 06/2021
Product Owner/Manager
Primary point of accountability between Modern Application Platform and Developer Teams customers for our Kubernetes Container
Platform. Define and prioritize the product backlog while representing our IT customers to the agile platform team. Operate at the
intersection of our IT Partners, Customer Driven Design and Technology to deliver products that achieve IT Developer Team objectives
and improve customer satisfaction. In partnership with Modern Application Platform Architects and other teams, I am responsible for
articulating and translating the overall technical vision into strategy and tactics for a specific product(s). Accountable for outcomes and
key KPI`s tied directly to the platform's objectives.

08/2018 - 02/2021
Technical Software Platform PM and Agile Coach
Develop innovative solutions and a unified set of building blocks comprised of centralized and self-service platforms, libraries, technical
guidance, and standards.
Ensure applications licenses availability across all upstream business lines. Five products in my portfolio.
Measures (Measures is a web-based reporting tool used for Application usage tracking, License assignments, API usage Software
usage), QUAD (Automated process to deploy SW in user's machines), RAPID (Reusable Application Platform for Innovation Delivery) is a
joint development effort between many dev teams to provide UTCS projects with reusable components and services to quicken
development of Upstream Technical Software.
AppStore (provides a single, easy-to-use interface for requesting and installing Upstream technical applications and plug-ins. It is
compatible with Windows 7, 8 and 10 computers).

08/2018 - 02/2021
Technical Software Platform PM

07/2015 - 07/2018
License Management PO
Accountable for end to end product development called License Automation Tool (LAT) which basically allows users to install (with just a
drag&drop event) concurrent licenses in on-prem license servers. LAT was built on a hybrid architecture (on-prem and Cloud) that
automates the installation process.
Write user stories ensuring both Dev Team and Product Manager fully understand them.
Make decisions as result of gathering data, interaction with stakeholders and market benchmarking.

10/2010 - 06/2015
Scrum Master
Guide the team and organization on how to use Agile/Scrum practices and how the methodology adds value to customers.
Help the team on how to get self-organized.
Servant leader to the Dev Team removing impediments, facilitating Scrum ceremonies and coaching.
Assist PO with managing the backlog, communicating project execution and project goals.

10/2010 - 06/2015
Scrum Master

03/2008 - 09/2010
Provide value to the IT Leadership team and Services by stewarding credible metrics, capturing learning's from Incidents and
their trends, and providing training and guidance on Problem & Change mgmt.
Facilitated Major Incidents Report meeting following the different Root Cause Analysis techniques.

03/2008 - 09/2010

10/2004 - 02/2008
Responsible for developing Mainframe system programmers team and making sure we are properly staffed and trained. During the
last year, I helped with employee reviews. I also went through my first hiring process of a new contractor who works now on our team.
My team supported Z/Os administration. Installation/SW-Products support, Security fixes maintenance. Upgrades. Monitoring and
System Automation ZOs/390. SMP, JCL, TSO/E, BATCH;

10/2004 - 02/2008

12/2002 - 09/2004
Team Lead
Team lead of Performance reporting area. Stakeholder requirements. Mainframe architecture knowledge OS/390 (MVS, QMF,
Performance Reporter, OPC); JCL Programming. SQL; SLA knowledge; managed 9 employee

12/2002 - 09/2004
Team Lead

09/2001 - 11/2002
Technical Writer
Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging
content. Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for
success. Involved in several outsourcings as TW. (Change&Problem Mgmt., Capacity planning, SLA, Disaster recovery, etc)

What are the common activities I do? I wear three hats:

* Managing and making visible the feature roadmap to all stakeholders and dev team
* Prioritize list of requirements for product development
* Gather, manage, and prioritize the backlog
* Track progress towards the release of features
* Planning feature releases

Customer facing
* Distinguish between what customers want/think they want and delivery of the product features
* Define customer needs and the associated features to meet those needs As Product Manager
* Interoperate customer language into technical details

Day to Day
* Advocate on behalf of the customer for the development team
* Ensure each story has the correct acceptance criteria
* Ensure close collaboration with and between development teams
* Prioritize defect or bug resolution

* Product vision
* Problem statements and scenarios
* Product roadmaps
* JIRA initiatives, Epics and User Stories
* Supporting documents for all the above

* Resiliency& Failover - Manage all timelines and issues around the Critical Point of Failure (CPOF)
* Review daily IT Risk Central (ITRC) for any potential Break detected by automated scan (RAVEN
* Keep the Application Inventory up-to-date (lifecycle, components, roles, etc.)
* Approve/reject access entitlements for my Products
* Participate in Ceremonies
- Daily Stand-up for each Delivery Team
- Weekly
Sprint Planning for each Delivery Team
Backlog grooming for each Delivery Team As Application Owner
- Bi-weekly
Roadmap sessions with each DT
Sprint demo with each DT
Retro for each DT
* Release
- Confirm that features are ready for delivery prior to release and that they conform to the
acceptance criteria
- Communicate with all users to ensure they are aware of all changes to the product and when the
changes are taking place
- Bring special attention to any breaking changes so that we can avoid production issues

Due to my vast experience with the Agile methodology (SM, PO, PM) I am
always open to help teams in their journey to the Agile transformation by
participating actively in companies-sponsored communities of practice (Agile) As Agile

09/2001 - 11/2002
Technical Writer

01/1998 - 08/2001
Business Analyst

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