Operations Management | Infrastructure Management | Provider Management | Cyber Security Management

Roles

• Governance Management
• Applikations Management, TSO
• IT Security Management

Responsibilities

Governance Management DMO/MBB (Mercedes Benz Bank)

• Support Year-end financial audit (KPMG)
• Coordination and implementation of BaFin measures, incl. security-related/Cyber Security

Technical System Owner (TSO) - Application Management

• User Management
• Maintenance (Changes deployment, Restarts, etc.)
• Coordination with faculty department

Übergreifendes

• Documentation (Confluence)
• Information Management (SharePoint)

Skills

• Confluence
• Jira
• MS SharePoint

Roles

• Operations Managemenet, Hosting and Operations
• Infrastructure Management
• Provider Management
• Cyber Security Management
• Change/Incident/Problem Management

Responsibilities

Operations and Infrastructure Management

• Servers (VM, AWS, OpenShift (Container), …)
• Middleware (DBs, Application server, Web server, …)
• Firewalls (order clearances)
• Loadbalancers (SSL/TLS configuration)
• Content Delivery Networks/CDN (Akamai)
• SSL certificates (order/renew, installation)

Cyber security management

• Penetration Tests (EPA)
• Source Code Analysis Services (SCAS, SCA)
• Security Profiles (SP)
• SSLlabs.Scan
• Commissioning and coordination of security checks
• Initiate and monitor fixing of vulnerabilities
• Reporting security status
• Coordination with central security management
• Implementation of Coverity, Black Duck (Synopsis)

Others

• Creation, processing, management of tickets (Jira)
• Monitoring IT infrastructure and applications
• Documentation (Confluence)
• Modeling and maintenance of processes (draw.io)
• Maintenance von Alfabet (planningIT)
• Controlling of infrastructure costs
• License management

Skills

• ITIL
• SCRUM
• EPA (Penetration Tests)
• SCAS, SCA, Security Profiles
• Confluence
• Jira
• Alfabet (planningIT)

Roles

• Project management
• Material management

Responsibilities

• Project management and material management for prototypes and series products
• Develop and implement processes and tools
• Coordination of stakeholders (project management, product management, development, production, purchasing and sales departments)
• Evaluation of forecasts and backlogs
• Disposition of catalogue and production parts
• Coordinate delivery and production schedules
• Creation and validation of parts lists (bill of material)
• Reporting to management

Skills

• SAP

Roles

• Application management
• Change management
• Incident management
• Problem management

Responsibilities

• Application responsibility
• Change coordination
• Problem and incident management
• CMDB maintenance
• Operations management
  • Apache Web Server
  • Oracle Java Application Server (WLS)
  • Oracle DBs
• Escalation management
• Coordination of new releases
• Stakeholder coordination (Software development, Product management, infrastructure management, ,,,)
• Monitoring of applications
• Documentation

Skills

• ITIL
• Remedy ARS
• CMDB
• Dynatrace, Service Trace

Roles

• Operations management
• Startup management

Responsibilities

• Operations management and startup management of BMW.digital (european websites of BMW AG)
• Escalation management
• Release management, Cutover management
• Change/Incident/Problem management
• Infrastructure management (hardware, middleware; commissioning, changes, decommissioning)
  • Apache Web Server
  • GlassFish Java Application Server
  • Oracle DBs
  • Load Balancer
  • Akamai CDN
• Management of technical changes, upgrades, updates
• Coordination of operations, support, development, product department, markets
• Management of Security activities (Penetration tests)
• Creating reports and presentations
• Reporting to management
• Tracking KPIs
• Documentation
• Monitoring of the applications

Skills

• ITIL
• SCRUM
• Penetration test
• ITSM Suite, ARS Remedy
• Dynatrace
• ConnectIT
• CMDB
• IT-SSP

Roles

• Project management
• Material management

Responsibilities

• Management and monitoring of the provision of parts for the quality assurance of vehicles and test benches
• Problem management
• Coordination with suppliers, users, other process partners
• Escalation management
• Monitor provisioning, ensuring punctual delivery
• Reporting

Skills

• ICL
• SWL
• SAP/Everest
• QlikView

Roles

• Project management

Responsibilities

• Project management Synchro-CCB (Change Control Board)
• ECCO: Export and editing of EKs DKs (Tickets diagnosable components)
• SWL: Export and editing of EKs (DKs and NDKs)
• TAEM2: Import and editing of EKs, maintenance of I-Stufen
• Preparation and moderation of CCB meetings
• Documentation of changes
• Minutes of CCB and EOP meetings
• Reporting
• Coordination and monitoring of deadlines
• Coordination with stakeholders (Modul 50, development, plants, data handling, HO)
• Permissions management
• Mailing list maintenance

Skills

• ICL
• SWL
• TAEM2
• ECCO
• DIVA
• ListServ

Roles

• Lifecycle management
• Documentation

Responsibilities

• Design and maintain processes in lifecycle management
• Create and maintain documentation (German, English)
  • Online help (HTML, CSS)
  • User guides
  • Technical manuals
  • Application notes

Skills

• SCRUM
• MS SharePoint
• Clearspace
• SubVersion
• Eclipse

Roles

• Project management
• Infrastructure management
• Training

Responsibilities

• Evaluate, procure, install hardware and software
• Install Intranet (NAS, Wiki, Blog, Forum)
• User training and support

Skills

• HTML/CSS
• Wordpress
• DokuWiki
• vBulletin

Roles

• Project management
• Lifecycle management

Responsibilities

• Support of SoftwarePool (FSC tool for administration and provision of software (firmware, drivers, OS, OS updates, applications, etc.) on the Internet and Intranet)
• Documentation in Wiki for FSC users
• User support worldwide (German, English) by phone, eMail, NetMeeting
• Bug management
• Change management
• Release management
• Test and approval of releases
• Training of FSC users in workshops

​​​​​​​Skills

• SCRUM
• MS Visual Studio, Team System
• MS SharePoint

Roles

• Infrastructure management
• Release management

Responsibilities

• Infrastructure management (BMW Bank, ...)
• Initiate, control, monitor provisioning of infrastructure (server, middleware, etc.)
• Approval management
• Coordinate golive of projects
• Change management
• Define, maintain, optimize processes
• Consulting, supporting and advising project teams for standard and non-standard requirements

Skills

• Remedy ARS
• Remedy CM
• CMDB
• AKZENT
• PISA

2005-02 - 2005-11 -- OIB-Sebra S.R.L., Buenos Aires/Argentina
2004-02 - 2004-12 -- Kassenärztliche Vereinigung Bayerns, Munich
2003-08 - 2003-12 -- Siemens ICM, Munich
2002-07 - 2003-05 -- Infineon IT-IFR, Munich
2002-04 - 2002-06 -- Multimedia agency, Munich
2001-06 - 2002-03 -- Siemens ICN, Munich
2000-12 - 2001-06 -- Multimedia agency, Munich
1996-12 - 2000-09 -- Siemens ICN, Munich
1996-08 - 1996-10 -- AO GmbH (Giesecke+Devrient subsidiary), Munich
1995-08 - 1996-07 -- Mail order, Munich
1993-10 - 1995-07 -- Siemens ÖN/MN, Munich
1991-12 - 1993-09 -- SNI, CC KORDOBA, Munich
1991-07 - 1991-11 -- Kohlhammer Verlag, Stuttgart
1990-07 - 1991-06 -- several customers, Stuttgart
1989-05 - 1990-05 -- Insurance, Stuttgart
1988-02 - 1989-04 -- Management institute, Heilbronn
1986-05 - 1987-11 -- Electrical manufacturing company, metropolitan area Stuttgart
1985-07 - 1986-04 -- Management consulting, Stuttgart
1984-10 - 1985-05 -- Publisher, Heidelberg
1983-06 - 1984-09 -- Stuttgarter Hofbräu, Stuttgart