Vito Lo Verde partly available

Vito Lo Verde

Consultant Unified Communication/ Projektmanager PRINCE2® Practitioner

partly available
Profileimage by Vito LoVerde Senior Projektleiter, IT-Architekt from Hamburg
  • 20354 Hamburg Freelancer in
  • Graduation: Dipl.-Ingenieur (FH)
  • Hourly-/Daily rates: 125 €/hour 1000 €/day
  • Languages: German (Native or Bilingual) | English (Full Professional) | Italian (Native or Bilingual)
  • Last update: 20.08.2019
KEYWORDS
PROFILE PICTURE
Profileimage by Vito LoVerde Senior Projektleiter, IT-Architekt from Hamburg
ATTACHMENTS
Etengo Gold-Partner
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Bewertungen
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Physical Security Awards 2017 Best IT- Consulting Hamburg
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Projektleiter
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Architekt
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PORTFOLIO
SKILLS
Banks, insurance companies, hospitals, service providers, telecommunications companies

Unified Communication & Colloboration (UCC)

Projectmanagement

Transformation projects
Calls for tenders
 
REFERENCES

Freelance Work:
Timeframe:       11/2015 – present
Location:            Frankfurt am Main/ France/ Luxembourg
Industry:             Bank
Position:             Project Manager
Team:                 12 persons
Tasks:                   On the IT infrastructure project, a transition of the Office Communication, Networks and Telephony Units as well as the Computer Centre to new providers is implemented.
The primary tasks in this regard:
Controlling service providers, advising the (internal) end customers
Auditing the technical depictability of the change or adjustment requests from the end customers on the one hand, from the provider and its engineers on the other hand
Examination of contractual agreements/SLAs incl.–as required or necessary–the adjustment/modification of the same.
 
Timeframe:       05/2015 – 11/2015
Location:             Hamburg/ Frankfurt am Main/ Zurich/ Dubai/ Hong Kong/ New York
Industry:             Auditing, tax consulting
Position:             Project Manager
Team:                   8 persons
Tasks:                   Consolidation of system inventory information
Analysis, conception and realisation of system/application relocations to another computer centre
Drafting detailed concepts for technical system relocations (e.g. physical-to-virtual moves, hardware relocations) in consultation with the System Managers
Pro-active, close consultation with the IT Divisions, Business Units
Controlling external service providers
Drafting documentation
 
Timeframe:       01/2015 – 05/2015
Location:             Hamburg/ USA/ Asia
Industry:             Pharma
Position:             Technical Service Manager of the Network & Communication Infrastructure
Team:                   6 persons
Tasks:                   Coordination of the operations and the functionality of the global network and communication IT infrastructure
Responsible for the controlling of the global outsourcing providers in order to ensure the rendering of top-class services in the network and communication IT infrastructure segments
Coordination of all service and change requests and am the first escalation level in the Incident Management Division
Development of new strategies in my sphere of responsibilities and transforming them, in cooperation with the global outsourcing partners, into new innovative services
Acting as the technical contact person for the locations worldwide
Managing optimisation or migration projects
International roll-out and supporting of a life-sized video-conferencing solution
 
 
 
Timeframe:       11/2014 – 01/2015
Location:             Frankfurt am Main
Industry:             Bank
Position:             Project Manager
Team:                   4 persons
Tasks:                   Cisco VoIP and MS Lync Migration
Connection to the Call Centre sub-system via an encrypted SIP Trunk
Connection of the merchants’ system via SIP Trunk in unencrypted fashion
E1 connection to the Siemens’ system with 2 migration gateways (MGCP)
Encryption of the migration gateways
Voice-recording of 100 merchant telephones via the build-in bridge
Call Handler Unity Connection – replacement for “Musiphone”
Dynamic expansion of the call number plan (with the CLAN Team UK)
 
Timeframe:       09/2014 – 04/2015
Location:             Hamburg
Industry:             IT service provider
Position:             Project Manager
Team:                   4 persons
Tasks:                   MS Lync migration
Conception, implementation, administration in the MS infrastructure environment (Lync/Exchange)
Advising on Microsoft Lync and other unified communications solutions
Set-up of applications and interfaces/connection of communications systems
Analysis and support of Lync environments
Formulating technical concepts and documentation
Supporting the sales team during the drafting of bids
 
Timeframe:       01/2014 – 09/2014
Location:             Hamburg
Industry:             IT service provider
Position:             Project Manager
Team:                   4 persons
Tasks:                   MS Lync migration
Responsible for the global coordination of the rendering of services in the Lync and Exchange segments, ensuring seamless and audit-compliant operational processes in the interplay between the local operational team and the service providers
Supporting the operational processes with product-specific know-how in the Microsoft environment
Responsible for the disruption-free operation of our messaging and collaboration environment
 
 
 
 
 
 
 
 
Timeframe:       06/2014 – 12/2014
Location:             Hamburg
Industry:             IT service provider
Position:             Consultant on unified communication
Team:                   4 persons
Tasks:                   Drafting concepts
Assumption of responsibility and planning for the existing Call Centre
Assumption of responsibility and planning for the existing reporting system
Development of skill-based routing
Development of reporting
Drafting the concept for the individual routings and the emergency routing
Installation and configuration of the UCCX system
Integration of ASC voice-recording
 
Timeframe:       06/2013 – 05/2014
Location:             Hamburg
Industry:             Airplane manufacturer
Position:             Project Manager
Team:                   6 persons
Tasks:                   Development of a concept and commissioning of a Cisco mega cluster for 30,000 users. Assumption of responsibility and planning for the VoIP system
Assumption of responsibility and planning for the sub-projects
Coordination and implementation of projects
On-going coordination with the Technical Divisions
Drafting and tracking of a time and resource plan for the project entailing the controlling of the roll-out
Definition of work packages
Tracking and reporting on the roll-out, optimisation, eliminating errors
Measures for quality assurance and optimisation
Monitoring the systems
Virtualisation & storage, daily management and operations including incidents and problem management.
Administration of capacity planning
 
Permanent Employment Relationships:
Company:           Elbe Data Solution GmbH
Timeframe:       01/2012 – 05/2014
Location:             Hamburg
Position:             IT Director of Infrastructure and VoIP/ CEO
Tasks:                   Operational and conceptual overall responsibility for the IT (approx. 20 employees) and disciplinary management of 4 Team Leaders
                               Ensuring the seamless operation of the IT systems at multiple locations
Continued development of the strategy with a focus on lean processes and top-class services
Conception and realisation of company-specific solutions
Close cooperation with the IT Managers of other customers’ companies
Reporting to the executive management and other customers’ companies
 
 
 
Company:           Elbe Data Solution GmbH
Timeframe:       01/2010 – 01/2012
Location:             Hamburg
Position:             Head of IT Infrastructure and VoIP
Tasks:                   Management of the IT Division (approx. 15 employees) and disciplinary management of 2 Team Leaders
Direct reporting to the CEO
Responsible for the continued development and active implementation of the customers’ IT strategy, professional and economic supplying of IT services for the Technical Divisions, safeguarding the on-going IT operations and the project support
Constant continued development of the IT strategy of the customers in close consultation with the executive management as well as while taking the planning specifications and goals into consideration
Drafting, monitoring and adherence to the budget for the IT Division
 
Freelance Work:
Timeframe:      07/2009 – 01/2010
Location:          Switzerland/Zurich
Industry:             Foodstuff industry        
Position:          IT Consultant
Team:                   4 persons
Tasks:                          Responsible for the network infrastructure upon the basis of Cisco hardware and software
Supporting the IT infrastructure team during the administration of the Cisco infrastructure. Management of the 2nd-level support during the solving of technical problems and, as 3rd-level support, meeting complex technical challenges. Moreover, ensuring the availability and continued development of the network.
Network expansion of Cisco Catalyst 6500  VLAN, HSRP, routing OSPF
Roll-out of Cisco Catalyst’s 2950 and 3550 series
Integration of IP address management (Proteus)
Support of the Cisco ACS server
Administration and support of the Cisco Wireless Control System (WCS) server
Integration of Cisco Wireless access points
Drafting the network documentation
Integration of TenGigabitEthernet
 
Timeframe:      10/2009 – 12/2009
Location:          Munster/Hanover
Industry:      Bank
Position:          Consultant on unified communication
Tasks:                   Coordination of error analyses. Clarification of errors in the reports with the carriers and the operators. Initial contact person during the integration phase. Organisation of tests.
Responsible for the coordination of multiple sub-contractors.
Analysis of SIP traces
 
Timeframe:      01/2009 – 10/2009
Location:          Berlin
Industry:      Bank
Position:          Consultant on Unified Communication
Tasks:              Supporting of various national as well as international customers in the voice-over IP segment. Moreover, responsible for the coordination of the interfaces between customers and suppliers. Responsible for the meeting of installation and service timeframes.
Coordination of error analyses in the security and VoIP segments. Clarification of errors in reports with the carriers and the operators.
Initial contact person during the integration phase. Organisation of tests.
Responsible for the coordination of multiple sub-contractors.
 
Timeframe:      04/2008 – 01/2009
Location:          Berlin
Industry:      IT System Company
Position:          Consultant on unified communication
Tasks:                   Supporting of various national as well as international customers in the voice-over IP segment.
Coordination of error analyses. Clarification of errors in reports with the carriers and the operators. Initial contact person during the integration phase. Organisation of tests.
 
Permanent Employment Relationships:
Company:           Telio AG
Timeframe:       02/2007 – 03/2008
Location:             Hamburg
Industry:             VOIP provider
Position:             IT Manager
Tasks:                  Responsible for the entire voice-over IP environment
Administration and continued development of the Asterisk system
Design and concept for a provider SIP connection
Installation + configuration of Cisco network devices such as Catalyst 3750 , Router 2600 / 2800 / 3700
Configuration/adaptation of the Windows 2003 server for network operations
Operational support, 2nd-level network support, implementation of changes, installation + configuration of Cisco network devices
Operational support, 2nd-level network support, implementation of recovery plans
 
Company:           Conergy AG
Timeframe:       12/2005 – 01/2007
Location:             Hamburg, Rangsdorf, Singapore, Sacramento, Paris, Italy
Industry:             Solar manufacturer
Position:             System Administrator for voice-over IP
Tasks:               Administration and continued development of the Cisco VoIP environment
Connection of international locations with Call Manager Express
Connection of Netwise
Configuration of H323 voice gateways on MGCP
Integration of Cisco Unity
Installation of the Cisco Wireless LAN environment
Roll-out of 1000 Cisco IP phones
Development of a disaster recovery plan for the Cisco VoIP system
Integration of WLAN IP phones
 
 
 
 
 
 
 
 
 
 
 
 
Company:           Telekom AG
Timeframe:       12/2004 – 11/2005
Location:             Hamburg
Industry:             Telecommunications
Position:             System Coordinator/Engineer 
Tasks:              Central change management for all components as well as processing tickets with Remedy ARS and Siebel, escalation of disruptions to the manufacturers and/or to the global service providers/carriers.
Participation in 24x7 stand-by duty
Maintenance and configuration of CISCO routers (25xx, 26xx, 36xx, 72xx), CISCO switches (Catalyst 2xxx, 3xxx)
Adaptation of Cisco configurations
Exchange of Cisco components
Project support during the roll-out of multiple Cisco Catalysts
 
Company:           Global Knowledge
Timeframe:      08/2001 – 11/2004
Location:          Hamburg, Frankfurt am Main, Munich
Industry:          IT training firms
Position:          Training to become an IT Specialist in System Integration/ IT Manager
Tasks:                   Development and management of the remote lab
as well as administration and support of the IT environment
Update of Exchange 5.5 on Exchange Server 2003
Update of Active Directory 2000 and 2003
Development of the VoIP training environment
Project support during the roll-out of multiple Cisco PIX firewalls
Planning and expansion of the layer 2 and layer 3 network connections
Administration and disruption diagnosis of VoIP (voice-over IP) networks consisting of  Cisco Unified Call Manager clusters and 7940 / 7960 / 7970 IP phones
Administration of the Cisco Secure ACS servers for TACACS+ authentication
Implementation of a complex VLAN structure
5 days of training 8 persons on the theme of network topologies Ethernet, protocols, network hardware and network software, TCP/IP, DNS, DHCP, routing and switching
Wireless connection of 6 buildings
Network documentation
 
Company:           Seka Team Telemarketing GmbH
Timeframe:      10/1999 – 07/2001
Location:          Hamburg
Industry:          Call Centre
Position:          Call Centre Agent
Tasks:                   Receipt and handling of customer telephone calls in the In-Bound Division
Comprehensive advising of the customers as well as data collection for and forwarding of the conversational contents from the customers
Data collection via EDP
 
Company:           Albrecht und Dill Trading GmbH
Timeframe:      04/1997 – 09/1999
Location:          Hamburg
Industry:          Import of raw cocoa and spices as well as distribution of cosmetics items
Position:          Warehouse Manager
Tasks:                   Incoming and outgoing goods
Mandate-based order-picking
Packaging goods based upon specifications
Quality control
 
Company:           Zeitarbeitsfirma [Temp Agency] A. u. Z.
Timeframe:      09/1996 – 03/1997
Location:          Hamburg
Industry:          Temporary employment agency
Position:          Warehouse Employee
Tasks:                   Incoming and outgoing goods
Mandate-based order-picking
Packaging the goods based upon specifications
Quality control
 
Company:           Hela Gewürzwerk [Spice Factory] Hermann Laue GmbH
Timeframe:      05/1996 – 09/1996
Location:          Ahrensburg
Industry:          Foodstuff industry
Position:          Production Assistant
Tasks:                   Servicing and monitoring of the production systems and production processes
                Machine assembly
Adjusting the scales
Preparing the goods for packaging
General assistance work in the foodstuff industry
 
Company:           Hanse Jobs GmbH
Timeframe:      01/1996 – 04/1996
Location:          Ahrensburg
Industry:          Temporary employment agency
Position:          Production Assistant
Tasks:                   Servicing and monitoring of the production systems and production processes
                Machine assembly
                Adjusting the scales
Preparing the goods for packaging
General assistance work in the foodstuff industry
 
Company:           Schöne Dinge [Beautiful Things] GmbH
Timeframe:      04/1995 – 12/1995
Location:          Hamburg
Industry:          Retail
Position:          Office Staff Employee
Tasks:                   Drafting loading documents
                               Furniture deliveries, outgoing controlling in the shipping warehouse
                               General business operational tasks       

Company:           Famila
Timeframe:      09/1993 – 03/1995
Location:          Bad Säckingen
Industry:          Retail
Position:          Salesman
Tasks:                   Ensuring seamless and inventory-compliant cash register processes
Handling customer complaints, fulfilment of cash register guidelines, incoming goods and expiration date controls as well as subjecting the goods to quality and freshness controls
 
 

TIME AND SPATIAL FLEXIBILITY
asap
OTHER
IT Sourcing
  • Erarbeitung Ihrer angepassten IT Sourcing Strategie
  • Definition und Design von Services und Gestaltung Ihres IT Service Kataloges
  • Provider Analyse und Auswahl (RfI, RfP/RFQ)
  • Angebotsanalyse, -bewertung und Erstellung der Entscheidungsvorlage
  • Unterstützung  während der Vertragsgestaltung und –Verhandlung
  • Unterstützung während der Transition und Transformation
Providermanagement & Providersteuerung
  • Entwickeln Governance-Konzepte für Single und Multi Provider Lösungen
  • Bereitstellen von Steuerungsinstrumenten (Prozesse, Rollen, Gremien, Aufgaben)
  • Review Ihres Providermanagements
  • Coaching zum Providermanagement = Verbindlichkeit in der Zusammenarbeit, Risikomanagement, Umgang mit Eskalationen, Steuerung von Servicequalitäten
  • Interims Providermanagement
Projektmanagement
  • Professionelles und effizientes Projektmanagement
  • Termingerechte Projektdurchführung innerhalb der budgetären Vorgaben
  • Sicherstellung eines qualitativ hochwertigen Projektergebnisses
  • Anwendung pragmatischer und lösungsorientierter Methoden zur Sicherstellung Ihres Projekterfolges
  • Unterstützung beim Multiprojekt- & Portfoliomanagement

 
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