Network Security Specialist

• Handle premium plus customer accounts of Zscaler for tailored support and customer success Path.
• Act as a customer advocate and familiar with the customer deployment architecture.
• Address all technical queries and drive customer escalations and P1 incidents.
• Organise weekly cadence with the customers and making sure that the customer is use of the full potential of the Zscaler Service offerings.
• Handle TAC tickets needing expertise or act as a catalyst to provide resolutions faster,
• Drive customer projects to make sure that the Zscaler best practices are followed and all features are being utilised.
• Assist the customer with Deployments/Roll outs and handle any deployment blockers.
• Work with Engineering to identify bugs and suggest product enhancements.
• Work with the CSM to open future revenue generating scopes/opportunities.

Chennai, India CSS Corp Pvt Ltd
Team Lead, Technical Support for Palo Alto Networks TAC.
Trained 150+ TAC Engineers for Palo Alto Networks.
Provide Training and Technical guidance for New Hires during Training and On Job
Training phases.
Provide guidance on technically stuck cases for Tier 2 Engineers as part of NGFW SME
Team.
Provide Case study sessions and tools training to quickly narrow down complex
issues which helps in reducing the customer effort.
Technical issue analysis, troubleshooting and consultation for Palo Alto Networks
customers and manage customer expectation correctly.
Guide and assist customers in deploying and troubleshooting L7 Features/Solutions
including Remote VPN and IPsec deployments with Dual ISP failover designs.
Handling Customer/Field Escalated cases requiring more technical expertise
particularly related to VOIP solutions and scenarios involving Cisco/Avaya/Zoom
Products or L7 features.
Reproduce customer issue/bug in Palo Alto Networks LAB and escalation to
engineering team and provide a fix.
Delivering technical and advanced troubleshooting training to New Hires and Tier 2
Support team.
Assist Tier 2 Team in customer issue replication using lab devices (Palo Alto and other
Vendor) and simulating customer traffic issues using TCP Replay Server.

Kochi, India Bsoft Network Solutions
Deployment and Management of Cisco security portfolio devices like ASA. WSA, ESA,
Cisco ISE and ACS.
Deployment of Cisco APs and WLC integrated with Cisco ISE for IAM.
Involved in configuring and implementing of composite Network models consists of
Cisco 2800,2900,7200, 3800 series routers and Cisco 2950, 2960, 3500, 3750, 6500
Series switches.
Provided an IP Addressing scheme using VLSM and maintained VLAN table, and
implemented DHCP server for assigning IP address to various connecting devices.
Tasks included configuring EIGRP, RIP, OSPF, BGP and static routing, Telnet and SSH
sessions, NAT and PAT, VTP modes, domains, and passwords.
Worked on switching related tasks including implementing VLANS and configuring
802.1Q, STP, RSTP, and configuration of Ether channel.
Implemented Hot Standby Router Protocol (HSRP) by tuning parameters like
preemption.
Implemented Port Security - MAC limiting, DHCP Snooping and IP source guard on EX
series switches to make the network invulnerable to attacks.
Configured Cisco ASA firewall in enterprise network (ASA 5515, 5525, 5510, 5520).
Configured AAA and Radius in ASA. Configured Firewall logging, DMZs and related
security policies and monitoring.
Design, implement & troubleshoot network security solutions in new deployments as
well as existing projects.
Provide technical support in network security enhancements and training network
administrators about security best practices .