Profileimage by Boris Kohrt Customer Service Specialist, Customer Service Specialist, 2nd Level IT support from SanPawlIlBahar

Boris Kohrt

available

Last update: 06.09.2022

Customer Service Specialist, Customer Service Specialist, 2nd Level IT support

Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Limited professional)

Attachments

cv_present.pdf

Skills

CRM, Network Monitoring, IT Security, Linux, Confluence, Jira, Remedy, Microsoft Office, Microsoft Windows, Active Directory, Lotus Notes, Avaya / Swyxit

Project history

10/2017 - 07/2021
Customer Service Specialist
SNT Regiocom AG
Unitymedia/Vodafone Cable AG

1st & 2nd Level Customer Support B2C and B2B.
Senior Agent with which includes agent, coach, trainer, CRM
administration, team leading parts and quality management.
Proofreading, contact partner in technical, sales, retention, commercial,
escalation recalls, customer loyalty, the achievement of indicators, KYC

04/2013 - 10/2016
Customer Service Specialist
Freelancer; Xerox IT Essen; Wycomax Ltd.; Vodafone AG
Vodafone AG Düsseldorf
Network monitoring and IT Security for critical infrastructures

07/2012 - 09/2012
2nd Level IT support
Wycomax Ltd.

08/2009 - 06/2012
Education IT-System Specialist
Wycomax Ltd.; IT-System-Scpecialist

12/2004 - 12/2005
Customer Service Officer
Tecops GmbH; Siemens AG

09/2002 - 11/2004
Customer Service Officer
Becon Consulting; Siemens AG

09/2000 - 08/2002
Junior IT-Consultant
Quarantedeux GmbH; Siemens AG Munch

05/2000 - 08/2000
Facility Security
Power GmbH

Contact form

Contact details

Profileimage by Boris Kohrt Customer Service Specialist, Customer Service Specialist, 2nd Level IT support from SanPawlIlBahar Customer Service Specialist, Customer Service Specialist, 2nd Level IT support
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