Profileimage by Paul Catapang Software Developer, Product Manager, Technical Support Engineer from BalangaCity

Paul Catapang

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Last update: 07.09.2022

Software Developer, Product Manager, Technical Support Engineer

Graduation: BS Information Technology
Hourly-/Daily rates: show
Languages: English (Limited professional)

Attachments

Paul Catapang.pdf

Skills

I am a Technical Support Engineer with 3 years of experience in providing technical support, handling products and services to clients. Great team player who’s proactive and a logical problem solver with the ability to use multiple resources and dedicated to customer satisfaction with focused delivery of technical solution.

Project history

01/2019 - Present
Technical Engineer
Calibr8 System Inc
Role: Technical Support Engineer
Location: EDC (Energy Development Corporation) - Ortigas, Pasig City
Duration: January 14, 2020 to Present
Description: Provide enterprise-level assistance to clients. Tasks include: diagnosing and troubleshoot software and hardware problems.
Tools: Solarwinds, Desktop Central (ManagedEngine), Truestack, Forticlient(VPN), Veeam, Amazon Work Space, Windows Server 2016, MS SQL, OSISoft PI System (PI Vision, PI Asset Framework, PI Data Archive, PI Interface for OPC).
Responsibilities:
-    Answers phone calls, emails, and queries of clients and my team
-    Assists software users to make sure that the overall customer experience is positive
-    Assist client on how to maximize the use of system
-    Troubleshoot all issues/problems encountered of my team and clients
-    Provide solution and recommendation to the clients
-    Daily Servers, Software and Data Monitoring
-    Maintain handled systems for client including the enhancements, diagnosis, repair of faults and resolution of issues
-    Monthly Solution Enhancement report
-    Lead PI System integrations
-    Applied system hardware and software tools to monitor and diagnose servers, resulting in reducing system downtime.
-    Configured early warning notification (email notifications and SMS) via SMTP
-    Coordinated upgrades to operating systems and hardware components for retail facilities
-    Perform Cisco C-Series firmware upgrades via Cisco Integrated Management Controller
-    Document all technical resolution, recommendation and enhancements

Role: Technical Support Engineer  
Location: Maynilad Water Services
Duration: January 14, 2019 - January 14, 2020
Description: Provide enterprise-level assistance to clients. Tasks include: diagnosing and troubleshoot software and hardware problems.
Tools: Windows Server 2016, MS SQL, OSISoft PI System (PI Vision, PI Asset Framework, PI Data Archive, PI Interface for OPC).
Responsibilities:
-    Maintain and continue to develop knowledge of handled product and services.
-    Keep all data updating real time
-    Answers phone calls, emails, and queries of clients and my team
-    Assists software users to make sure that the overall customer experience is positive
-    Assist client on how to maximize the use of system
-    Troubleshoot all issues/problems encountered of my team and clients
-    Provide solution and recommendation to the clients
-    Document all technical resolution, recommendation and enhancements

Project: Shark Power Meter to OSISoft PI System Integration
Role: Technical Support Engineer
Location: GNPower Corporation - Mariveles Bataan
Period: September 28, 2020 - Oct 6, 2020
Description: Integrate Shark Meter via DNP3 Protocol to OSISoft PI System for Megawatt and Net Load monitoring.
Tools: Dell Gateway Server, Fiber Optic Cable, Media Converter, Windows Server 2016, OSI Soft PI System (PI Interface for DNP3 protocol).
Responsibilities:
-    Configured Dell Gateway as Interface Machine connecting to Shark Meter
-    Configured and Assigned IP Address with the same segment from Shark Meter to Dell Gateway
-    Configured Interface for DNP3 Protocol
-    Adjust real time data collection to every 1 second
-    Created HMI Display for data visualization monitoring per department
-    Document Step by Step procedure of overall project implantation


Project: Automation of OSISoft PI System Data to DENR report
Role: Technical Support Engineer
Location: Eagle Cement Plant - San Ildifonso, Bulacan
Period: July 16, 2019 - January 14, 2020
Description: Forward smoke stack captured image and raw data report to DENR automatically via FTP
Responsibilities:
-    Deployed Physical Server in Eagle Cement server room
-    Connected PI Server to Eagle Cement network
-    Collected data from data sources to PI System
-    Created CSV report and configured FTP to DENR for smoke stack data and image
-    Created HMI Display for real time monitoring
-    Document Step by Step procedure of overall project implantation

Project: OSISoft PI System High Availability and Data collection for Trading Development
Role: Technical Support Engineer
Location: San Miguel Corporation Head Office, Ortigas Center
Period: April 23-26, 2019
Description: Setup PI System High Availability to mitigate data loss due to down time and Replicate Data from Masinloc Power Plant to SMC Head Office for trading purposes.
Tools: Dell Tower Type Server, Windows Server 2016, MS SQL, OSI Soft PI System (PI Vision, PI Asset Framework, PI Data Archive, PI Interface for PItoPI).
Responsibilities:
-    Deployed Physical Server in SMC server room
-    Created Virtual Machines via Hyper-V for PI System Applications
-    Installed Microsoft Server 2016 and PI System tools in PI Server VMs
-    Configured High Availability
-    Replicated Trading Data from Masinloc Power Plant to SMC Head Office
-    Create HMI (Processbook Display for Data Monitoring)
-    Document Step by Step procedure of overall project implantation

Project: OSISoft PI System Migration to Nutanix
Role: Technical Support Engineer
Location: Coral Bay Nickel Corporation - Rio Tuba, Palawan
Period: March 21-29, 2019
Description: Rebuild PI System Architecture and Migration to Nutanix with High Availability server to mitigate data loss due to down time.
Tools: Nutanix, Windows Server 2016, MS SQL, OSI Soft PI System (PI Vision, PI Asset Framework, PI Data Archive, PI Interface for OPC).
Responsibilities:
-    Backup up SQL Databases, PI System Databases, Data Archives and OPC Interfaces
-    Created new Network Diagram
-    Set up and mounting of Physical Server in rack server room
-    Created Virtual Machine
-    Install and configured Microsoft Server and Microsoft SQL 2016
-    Network Configuration (Assign IP Address, firewall, open ports, rejoin to the domain)
-    Installed OSISoft PI System tools and configured High Availability
-    Restored SQL databases, PI System Databases, Data Archives and OPC Interfaces
-    Configured OPC Interface and checked Tags, Reports and HMI Monitoring for acceptance testing
-    Document Step by Step procedure of overall project implantation

06/2016 - 03/2017
Software Developer
Information Technology and Media Center (ITMC)
Information Technology and Media Center (ITMC)

Responsibilities:
* Develop Computer Booking and Monitoring System
* Install and Update SQL Database in computer laboratory

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