Senior Service Desk Technician
Support on the Spot
Keywords
Skills
Hi there!
I'm an IT techie for hire, specialising in Microsoft Intune, AutoPilot, SharePoint and Power Automate - basically anything Office 365 related!
I've worked with some big names over the last few years, including Coca-Cola, Do&Co and NHS Scotland, to carry out projects for them or aid them where they've gotten stuck.
I also provide IT Support on an ongoing basis to customers, whether that's monitoring their systems or fixing computer issues. This includes a major transport company, multiple large recruitment companies, and an airport.
So, whether you need an automation created, your entire estate's devices secured, or an IT company you can call on, I'm your guy!
I look forward to working with you soon!
I'm an IT techie for hire, specialising in Microsoft Intune, AutoPilot, SharePoint and Power Automate - basically anything Office 365 related!
I've worked with some big names over the last few years, including Coca-Cola, Do&Co and NHS Scotland, to carry out projects for them or aid them where they've gotten stuck.
I also provide IT Support on an ongoing basis to customers, whether that's monitoring their systems or fixing computer issues. This includes a major transport company, multiple large recruitment companies, and an airport.
So, whether you need an automation created, your entire estate's devices secured, or an IT company you can call on, I'm your guy!
I look forward to working with you soon!
Project history
01/2020
-
05/2020
* As well as the roles outlined under Service Desk Technician:
* Managing a team of technicians where required.
* Assisting with onboarding new clients.
* Creating handover training and documents.
* First, Second and basic Third-line support work.
* Liaising with the Infrastructure team on behalf of the Service Desk.
* Working closely with financial software, recruitment databases, construction clock-in/out
software and SQL databases.
* Improving our internal systems to maintain our ISO27001 certification.
* Assisting in maintaining the backup and disaster recovery solutions through Veeam.
* Setting up, installing, and maintaining UniFi systems for clients - cloud key, switches, and
access points.
* Managing a team of technicians where required.
* Assisting with onboarding new clients.
* Creating handover training and documents.
* First, Second and basic Third-line support work.
* Liaising with the Infrastructure team on behalf of the Service Desk.
* Working closely with financial software, recruitment databases, construction clock-in/out
software and SQL databases.
* Improving our internal systems to maintain our ISO27001 certification.
* Assisting in maintaining the backup and disaster recovery solutions through Veeam.
* Setting up, installing, and maintaining UniFi systems for clients - cloud key, switches, and
access points.
05/2019
-
01/2020
Service Desk Technician
Support on the Spot
* First and Second-line support engineer.
* Telephone and email-based customer service.
* Assisting clients from over 20 companies with day-to-day IT issues.
* Connecting clients to company resources using VPN's.
* Supporting users on local machines, Windows Virtual Desktop (Azure) and Windows Server
(various versions) environments.
* Building, repairing, destroying, and installing hardware for clients.
* Site-visits to engage with clients in training, hardware installation and setting up new
offices.
* Mass device cloning with CloneZilla.
* Telephone and email-based customer service.
* Assisting clients from over 20 companies with day-to-day IT issues.
* Connecting clients to company resources using VPN's.
* Supporting users on local machines, Windows Virtual Desktop (Azure) and Windows Server
(various versions) environments.
* Building, repairing, destroying, and installing hardware for clients.
* Site-visits to engage with clients in training, hardware installation and setting up new
offices.
* Mass device cloning with CloneZilla.
Local Availability
Only available in these countries:
United Kingdom
Remote working. Will travel within England if travel expenses are covered.
