AL

Ali Liaquit

available

Last update: 31.08.2022

IT Solutions & Support Expert

Graduation: B.Sc. Computer Science
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Italian (Limited professional)

Attachments

cv-of-ali-liaquit.pdf
ITIL v3 Certification.jpg
PMP Exam Prep.jpeg
Listener_AW-ICMITMADRID-221121-100L_page-0001.jpg

Skills

I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement.
My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO). I also have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management.

Project history

08/2017 - 12/2021
Programme Manager (ITOPS)
Punjab Information Technology Board (PITB)

Job Description:
* Monitoring the progress of programs, using and applying programming documents, program directives,
funding documents, and other program material.
* Providing technical leadership at the enterprise level and serving an integral role in IT operations and
business development.
* Designing, procuring, deploying, and supporting the Audio Video Conference Solutions for public sector
organizations' projects
* Leading a team of IT Support Specialists & Resident Engineers for instant support to end-users for daily
issues in PC/Laptops (Hardware & Software), printers, scanners, and network issues.
* Manage and maintain a variety of Windows, Linux, macOS, Hyper-V, and VMware systems
* Providing system-level security & support for SQL Server, MySql, PostgreSQL, MongoDB, and integration
process for all new and old deployed software applications
* Perform incident investigations, diagnoses, and resolutions using proven methodologies
* Identify, manage, and update incidents and service requests using ITSM (Service Now) to ensure
contracted Service Level Agreements (SLAs) are met.
* Provide 3rd level remote technical support, troubleshooting and root cause analysis relating to the
application, product, and system incidents
* Provide remote technical support within ITIL-aligned service delivery processes
* Responsible for assets management of all the IT-related inventory
* Administration and maintenance of extensive application software and working and coordinating with
vendors

06/2016 - 07/2017
IT Consultant
Whitehats LLC

Job Description:
* Supervising all IT-related activities including procurement, designing, deploying, and communicating
to the IT market for all kinds of hardware and software
* Installing and maintaining the products Never-Fail, Ever-run, SIOS for high availability, fault tolerance,
redundancy, and replication




* Installing and configuring StorageCraft for taking backup, DR, and restoring of VMs and files.
* Deploying, configuring, maintaining, and migrating windows and Linux servers including 2008, 2012,
2016, and 2019 for AD, SQL Server, File server, exchange, application, & web servers.
* Managing, maintaining, and upgrading private clouds on Citrix (XenCenter/XenServer/XenDesktop),
VMware vSphere, and Hyper-V
* Providing end-user support for PC/Laptop, printer, scanner, network, and internet
* Development skills in Bash and PowerShell
* Using Azure, Azure AD, Azure AD Connect, Intune, auto-pilot, teams, and Microsoft 365
* Using RMM, SIEM, and PRTG for monitoring and alerts.
* Automating of client computer provisioning, inventory, and support using Jamf
* Installing new/rebuilt existing servers, and networking devices including routers, switches, and
firewalls, and configuring hardware, peripherals, services, settings, directories, and storage in
accordance with standards and project/operational requirements.

05/2014 - 05/2016
Technical Sales Team Lead
Techtrade Middle East LLC

Job Description:
* Requirement gathering and designing the IT Solutions as per business needs of our valued customers
* Leading VMs migration projects, from Citrix to Hyper-V, Windows 7 to 10 migration, cloud printing
management solution, integration of applications in an enterprise environment, and moving of office.
* Installation, configuration, and troubleshooting of Citrix, Hyper-V, and VMware-based VMs, deployment
of O/S and applications
* Providing daily support to end-users for PC/Laptop, printer, scanner, wired & wireless networks
* Managing windows server systems, DNS, ADFS, DHCP, Active directory management, GPO management,
windows file print server administration, system, and network troubleshooting
* Responsible for maintaining the network, VLANs, Aruba Wi-Fi controller and IAP controller (Virtual
controller), HP, Huawei, Cisco, sonic switches, routers, and firewalls.
* Monitoring different networks using NMS on all properties
* Installation, configuration, and troubleshooting of Veeam backup and replication, migration of VMS,
restoring VMs and files using NAS and SAN
* Providing support including face-to-face, over the phone, and remotely using dame ware.
* Responsible for assets management of all the IT-related inventory

01/2013 - 04/2014
IT Marketing Manager
Skif Enterprises Pvt. Ltd

Job Description:
* IT service deliveries and management. Primarily I managed the key accounts of companies like
Gourmet, Engro, University of Management & Technology & Comsats University. Maintained the SLA
and service deliveries to different vendors.
* Supervising all IT operations activities including procurement, designing, deploying, and communicating
to the IT market for all kinds of hardware and software
* Preparing desktops/laptops, printers, scanners, and peripherals in bulk quantity for clients according
to the end-user needs
* Directly responsible for deployment and support of VMware vSphere 5.5 and 6.0

08/2011 - 12/2012
IT Administrator
Warda Designer Collection

Job Description:
* I have been instrumental specifically in the area of systems deployment, analysis, integration, and
project management through different vendors. In my role at Warda, I have demonstrated a hands-on
management style in the development and implementation of strategic plans to adopt retail
management systems, POS management system & peripherals, inventory control systems, ecommerce,
Business Intelligence, the loyalty program for customers, and online/digital presence for the company
growth.

04/2010 - 07/2011
IS Executive
ABB

Job Description:
* Managed the Intranet and Internet services
* Configured, managed, and monitored all the networking equipment (Routers, Switches, Firewalls,
Wireless Access Points)
* Configured, managed, and monitored the Servers (Windows Server 2003, WSUS 3.0 SP2, SCCM 2007,
McAfee EPO 4.0/4.5, Agent Handlers of McAfee ePO 4.0/4.5 Servers, Lotus Domino / Notes)
* Interacted with end-users to provide them support regarding network-related issues like connectivity
with servers, PCs, and other IT equipment on the Intranet / Internet
* Updated, maintained, and troubleshooting MS Server 2003 OS and MS Windows 7/Xp OS daily
Managed and created IS/IT Local Policy for PK ABB, Network Infrastructure documentation, PK ABB IS
Review Documentations
* Reviewed and Implemented DRPs for PK ABB
* Supervised Technical Support Analyst

10/2005 - 12/2009
Network System Engineer
Punjab Information Technology Board (PITB)

Job Description:
* Managed Backup and Restore process of Data and Active Directory
* Preparing new Desktops/Laptops for the staff
* Providing support to end-users for hardware and software issues to resolve instantly
* Implemented Antivirus servers of NOD32, Kaspersky, MacAfee, TrendMicro and Symantec Endpoint
servers
* Managed disaster recovery tasks such as the backup on Storage Area Network (SAN) and tape devices
and maintaining asset inventory and configuration management plan.
* Management and troubleshooting of the Network applications, equipments and Infrastructure installed
at different offices.

Local Availability

Open to travel worldwide
Actually, traveling is my hobby and I love to meet new people and work with them. I am available for short to long-term projects to apply my skills, qualities, and expertise to make this world a good place of living for all.
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