Profileimage by Katarzyna Fronczek SAP CRM | Microsoft D365 Consultant | Project Manager from Warsaw

Katarzyna Fronczek

available

Last update: 31.12.2023

SAP CRM | Microsoft D365 Consultant | Project Manager

Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Full Professional) | English (Full Professional) | Polish (Native or Bilingual)

Keywords

Customer Relationship Management Microsoft Azure Project Management SAP CRM Microsoft Dynamics Customer Data Management Enterprise Resource Planning Sales Marketing SAP Applications + 87 more keywords

Attachments

CV-KatarzynaFronczek-30-Dez-2023-DE_311223.pdf
CV-KatarzynaFronczek-30-Dec-2023-EN_311223.pdf

Skills

Strengths:
  • CRM project management and consulting focused on international implementations and integrations in complex technical and business environment
  • Support in CRM implementation with focus on technical (integrations, data, dependencies, cutover) and business aspects (business engagement, tests, trainings, communication, change management and adoption)
  • Business processes analysis for new requirements and existing challenges, requirements collection, solution architecture modelling and specifications
  • Test management set up and execution in complex environments, planning timeline, resources, test scenarios, test data, test results reporting, triage process set up
  • Active involvement in the master data and transactional data migrations and data quality improvement programs
  • Preparation and execution of cutover plans, rollouts and system upgrades parallel for multiple countries
  • Support processes set up and monitoring, experienced with ITIL processes and tolls like Jira/Confluence, Azure DevOps, HPQC, SAP Solution Manager
  • Projectmanagement: SAP CRM, C4C, CX, ERP SD and  Microsoft Dynamics 365 CRM, agile und waterfall approaches depends on project situation, SAFe and PRINCE 2 certificates
Key Roles:
•    CRM Consultant, 18 years, over 10 implementation cycles: business requirement gathering, blueprint, kick off and awareness sessions, trainings, functional/technical specifications, managing implementation, testing, defect fixing, transports, cutover, rollouts, hyper care transfer to support organization
•    CRM Project Manager/Rollout/Test/Support Manager – 8 years on SAP, 2,5 year on Microsoft projects – CRM design and build for new lines of business, functional/technical specifications, test planning organizing and monitoring results, defect management, transports, rollouts, hyper care, transition to support organization; Groupware Integration (Lotus, Microsoft Outlook), 3rd parties tools – managing full project cycles 5-10 rollouts, commonly 3-5 countries in the rollout, currently involved in the rollout of 18 countries per wave, template based  global rollouts, localization
•    CRM Program Manager – 1 year at Coca-Cola HBC with accountability for 2 from top 5 global strategic projects involving multiple departments and multiple vendors (CRM, Order Management) with the budget in mln EUR and parallel involvement in remaining strategic projects

Functional & Technical skills:
SAP CRM, C4C, CDC, CX (On Premise and Cloud) – 18 years
  • Consulting, Project Management, Test Management, Rollout Management, Change Management, Support
  • Customer and contact data management in B2C and B2B scenarios, Vendor and employee data and integration, involvement in multiple customer data migrations, familiarity with GDPR/DSGVO topics
  • Marketing und TPM: Segmentation, Campaign Management, E-Mail integration, Loyalty programs with cards and points, Payback integrations with 3rd party systems via SAP PI and CPI, SAP CRM - Emarsys integration and bug fixing
  • Sales: activities, opportunities, offers, orders, invoices, contracts, pricing technic, print outs, integration
  • E-Commerce: mobile applications, online shops for products and services
  • Customer Service: Call Center integrated with 3rd party infrastructure, E-Mails und service request routing, Omnichannel concepts
  • Field Service: IBase, IObjekt, work planning for technical field personnel, integration with mobile applications
  • WebClient UI: Customizing und basic ABAP functions analysis for corrections and system adjustments
  • SAP GUI: Customizing, Jobs, BDocs, IDocs, Middleware, Groupware, integration, authorization, archiving
Microsoft Dynamics 365 CRM – 2,5 years
  • CRM Project Manager at PUMA Europe – customer data and sales processes, integrations
  • CRM D365 Program/Project Management at Coca-Cola HBC –Customer data, Marketing, Sales, Customer Service, integrations, Order Management integration, stakeholder management, vendor management, budget management
  • Rollouts, communication, change & adoption management
  • Test Management, Cutover
  • 6 Microsoft Certificates: Azure Fundamentals (AZ-900), Azure Data Fundamentals (DP-900), Azure AI Fundamentals (AI-900), Azure Security Fundamentals (SC-900), CRM Microsoft Dynamics Fundamentals (MB-910); Microsoft Dynamics 365 Marketing Functional Consultant
SAP ERP:
  • SD, PS, MM – Sales and Campaigns
  • HCM und FI-CO - selected features
SAP BI/Power BI:
  • Data Warehouse, Reporting, SEM/BPS, ERP and CRM Data extraction into BI (ELT)
SAP PI und CPI – selected integration topics related to:
  • SAP CRM und SAP Module ERP SD PS, SAP BI, HR/HCM
  • Integration with 3rd systems like Emarsys (2 projects SPAR, Globus), Marketo, Dreammail, Cheetahmail, Office 365 Outlook, Dynamics 365 CRM, IBM Lotus Notes, Thunderhead, Streamserve, Genesis
Project Management tools: 
  • SAP Solution Manager; Azure DevOps, Jira/Confluence, Service Now

Project history

02/2023 - Present
CRM Projectmanager at PUMA EUROPE
PUMA EUROPE (Consumer goods and retail, >10.000 employees)

  • CRM Solution Modelling and Implementation
  • Microsoft D365 CRM, Microsoft Power Platform, Integrations
  • Managing project set up and solution modelling for regional Europe CRM solution within strategic transformation program
  • Project scope related to customer and contact data, sales processes, integrations with other systems and data migration
  • Representing regional PUMA IT team towards regional business team, country teams and implementation partner.
  • Responsible for detailed project schedule planning and progress reporting, analysing and fixing dependencies with parallel strategic projects related to ERP and MDM
  • Responsible for stakeholder management, regular progress reporting, issues and potential risk management
  • Conducting regular progress review meetings and reporting status to top management
  • Involved in the requirement analysis, solution architecture and integration topics
  • Implementation management, Agile approach, backlog managed in Azure DevOps

01/2023 - Present
CRM Team Lead at GLOBUS
Globus (Consumer goods and retail, >10.000 employees)

  • SAP CRM Consulting und Support in the area of SAP CRM Master data, CRM Processes with focus on Sales and Marketing, SAP CRM Integration with Hybris and Emarsys, E-Commerce
  • Focused on integrated scenarios involving SAP CRM related to customer data and activities and loyalty programs
  • Involved in the replacement of legacy system SAP Hybris for managing marketing campaigns to Emarsys, and customer data migration to Emarsys, involved in testing and bug fixing for CRM-Emarsys flow, involved in data migration to Emarsys
  • Supporting integration between external Payback program and internal loyalty programs
  • Analysing integration issues related to SAP CRM integration  

12/2023 - 12/2023
Global CRM Knowledge Management Champion bei SAP Deutschland
SAP Deutschland (Internet and Information Technology, >10.000 employees)

  • CRM Knowledge Management program at EMEA and global level
  • reporting to the Head of FS Practice CRM and Skills-and Knowledge Management team
  • cooperation with regional KM Champions and Practice Leads
  • cooperation with presales and sales teams, Product Management, Ramp-Up Knowledge Transfer team and other CRM focused teams within SAP
  • set up and managing of CRM Expert Community that delivers knowledge transfer sessions, newsletter preparation, collecting materials, editing, distribution and publishing, collecting feedback and incorporating the ideas from the community, cooperation with CRM sales and presales team

11/2022 - 04/2023
SAP CRM Senior Berater at SPAR
SPAR (Consumer goods and retail, >10.000 employees)

  • SAP CRM consulting and support
  • Functional CRM scope Marketing, Customer Data, Sales and CRM E-Commerce, mobile applications
  • Managing SAP CRM Upgrade project
  • Analysing and fixing issue related to customer registration and integration between CRM and CDC
  • Analysing and fixing issues related to loyalty programs, points calculation and couponing
  • Responsible for testing and bug fixing for business processes involving CRM-Emarsys integration, including checks in Emarsys, Emarsys scope mainly related to synchronization of contact related parameters like master data and parameters calculated in integrated systems based on transactional data, which were further used for marketing campaigns, synchronization between CRM and Emarsys initial values and updates for marketing permissions for mail, post, newsletter channels.

08/2022 - 10/2022
SAP CRM Team Lead at SPORTSCHECK
Sportscheck (Consumer goods and retail, 1000-5000 employees)

  • SAP CRM consulting and support
  • Functional CRM scope Marketing, Sales and CRM E-Commerce
  • Analysing and fixing issues related to online shop for products and services, customer, vendors and contact data, email notifications, analysis involving SAP CRM and integrations with mobile applications, and 3rd party systems like Streamserve
  • Supporting integration between SAP CRM on Premise und SAP ERP System related to master data: customers, vendors, products, services and transactional data like sales receipts, campaign data
  • Issue analysing and support for mail system integration topics

10/2021 - 09/2022
Digital Platform Manager (CRM and Order Management) at COCA-COLA HBC
Coca-Cola HBC (Consumer goods and retail, >10.000 employees)

  • EMEA-Region: 28 countries + acquisitions
  • Program management of CRM and Order Management, as two strategic organization projects
  • Stakeholders management involving global Chief Information Officer, heads of business units, technical teams and countries
  • preparing and leading steercos, risk management, change management, budget and Collaborating with Enterprise Architects, Customer and Consumer Head, Digital Transformation Head to ensure implementation of strategic objectives, deliverables and focus teams on strategic topics
  • resource management, managing permanent team of 10 knowledgeable experts: Product Managers, SCRUM Delivery Managers; Solution Architects
  • managing contracted vendor project teams of 50 experts: project managers, architects, consultants, developers,
  • budget management, complex contracts/SOW/licenses negotiations, approving forecasts, timesheets,
  • involvement in strategic decisions related to products/project and collaboration with partners, risk management, escalation management
  • Release Train Engineer for the CRM and Order Management ART following SAFe methodology, organizing, conducting and participating in PI planning event and reporting ART progress from past
  • support teams in removing limitations, improving processes and collaboration around the agreed backlog to be delivered following Agile principles
  • consulting and technology support for teams based on the former consulting and technical experience
  • establishing DevOps based models for ensuring after rollout support and continuous product improvement and release management
  • change management and adoption plans, collaboration and engagement of local country organizations

09/2020 - 10/2021
SAP CRM Manager at EY (former Ernst & Jung)
EY (former Ernst & Jung) (Banks and financial services, >10.000 employees)

  • Contact to Opportunity (C2O) Process Lead
  • Global transformation project for EMEA and APAC regions
  • Involved in 3 waves, 20-30 countries in each wave
  • C2O Lead in a global transformation project (APAC, EMEIA), template approach, member of central project team
  • Managing the team of 5-10 employees (ongoing changes), business and technical profiles, offshore and local team, cross-time zones (Asia, Europe, America involved)
  • focus on C4C and SAP CRM: Account Management, Contact Activities Relationships (CAR), Opportunity Management, focus on conversion (migration) processes
  • responsible for planning and execution of integration tests for 12 streams incorporating ERP and CRM, logistics and finance topics, master data
  • support for teams communicating with countries, specific roles split, addressing outstanding questions related to system functionality and project processes and guidelines
  • requirements disposition, solution specification, decisions related to global solution scope, configuration and customizing
  • reporting to PMO, effort estimation, risks
  • recommendation recruitment of new project members
  • Knowledge Transfer sessions, introduction for new employees
  • Recruitment and project resourcing for local organization
  • Involvement in global strategic initiatives: KPI definition, collaboration, diversity and inclusion, TQM

01/2016 - 09/2020
SAP CRM Consultant | Rollout Manager at SCHINDLER ELEVATORS
Schindler Elevator (Industry and mechanical engineering, >10.000 employees)

  • SAP CRM 7.1 Ehp 3, CRM/ERP Sales, CRM/ERP Service
  • SAP CRM Groupware integration – Lotus Notes switch to Microsoft Outlook Add In for SAP CRM, solution management and leading global rollout (all sales organizations), over 5 000 PCs,
  • Drag and Drop Outlook Add-In, global rollout
  • SAP CRM Sales/Service custom tools for Existing Installations (service contracts for elevators, escalators), involvement in the solution management, development and leading multiple rollouts to countries: UK and Ireland, Nordic countries (Finland, Sweden, Norway, Denmark), ASE (Poland, Czech, Slovakia, Hungary, Romania), Germany
  • SAP CRM Sales/Service, custom tools for Modernization processes, SAP CRM, involvement in the solution management, development, currently leading rollout to UK and Ireland
  • Solution management - new requirements in SAP CRM and ERP area, development specification, testing and solution validation, transfer to business and support team, 3rd level support

08/2015 - 12/2015
SAP CRM Consultant at SILGAN WHITE CAP
Silgan White Cap (Industry and mechanical engineering, 5000-10.000 employees)

  • Support and consulting SAP CRM Web UI
  • configuration of activities and opportunities
  • analysis of communication between CRM and ERM system via CRM Middleware, BDocs analysis
  • error analysis and solving
  • new requirements and solution specification
  • customer workshops 

08/2014 - 08/2015
SAP CRM Berater at RICHMONT GROUP (luxury brands)
Richmont Group (Consumer goods and retail, >10.000 employees)

  • SAP CRM 7.0 Ehp 3, CRM Marketing
  • SAP CRM Rollout for Japan, developments specification , configuration, testing, L3 support via Solution Manager, onsite support during Key User Tests and post roll-out support in Japan
  • Functional areas: High Volume Segmentation based on BI HANA, mail Campaigns integration with Epsilon/DreamMail and Experian/Cheetahmail, file export, migration, CRM Archiving, CRM Authorizations
  • SAP CRM Rollout for Hong Kong and RNA – configuration, testing, master data migration, delegated for onsite KUT in Hong Kong (March 2015)

02/2014 - 08/2014
SAP CRM TPM Consultant at RED BULL
Red Bull (Consumer goods and retail, >10.000 employees)

  • SAP Trade Promotion Management & Mobility, CRM 7.0 Ehp 3
  • Trade Promotion roll-outs to Austria
  • SAP CRM customizing and specifications for developments, testing
  • Incidents and Support Tickets, issue analysis and solving in the CRM, BI-BPS, ERP, also integrations
  • SAP CRM Middleware: Material, Customer
  • Pricing Conditions and Campaign determination, including Middleware replication, Rebate Agreements
  • Mobile Solution rollouts for Mexico, Panama, Brazil, Canada

10/2013 - 02/2014
SAP CRM Product Architect at SAP DEUTSCHLAND
SAP Deutschland (Internet and Information Technology, 1000-5000 employees)

  • SAP CRM Campaign Management
  • focused on Interaction Center for Campaign Management, Lead to Revenue
  • responsible for all Campaign Management functionalities used in the internal SAP CRM 7.0 Ehp1 system based on HANA, functional scope (campaign management, segmentation, activities, BPS planning layouts, BI queries, CRM-ERP PS integration)
  • Incident coordinating offshore external teams, 5 people (functional and technical resources)
  • Incident Management, Service Requests, Problem Management in Campaign Management area
  • Verification of solutions: system configuration, ABAP, ABAP OO, ABAP Web Dynpro, CRM Web UI and BSP Applications

06/2011 - 09/2013
SAP CRM Berater at LINDE GAS
Linde Gas (Pharmaceuticals and medical technology, >10.000 employees)

  • Global Linde Template, SAP CRM 7.0 Ehp1 and Ehp2
  • Campaign Management (email and mail server integration, telephone, fax+ESKER integration, SMS, direct mail), External List Management, Personalized Mail Forms with Variable Attributes for mails and IC scripts, Mail Tracking
  • Marketing Permissions (Opt-In/-Out), Campaign To-Dos, campaign automation, marketing workflows, status management, date management, Marketing Calendar
  • Classical Segmentation and High Volume Segmentation, InfoSets, BI queries, marketing attributes, segmentation bases, account deduplication
  • CRM - BI integration, specification of data sources in CRM and ERP, BI based segmentation, analytics, BI Reports, verification of the configuration at BI side
  • campaign integration to ERP-PS system and topics related to CO-PA, budget assignment and execution, campaign determination and validation, campaign pricing, free goods, conditions exchange with ERP, including middleware elements
  • IC Web Client, Rule Modeler and alerts, Call Lists ERMS and Bounce Management (with mail server elements), Interactive Scripts, Questionnaires
  • Product Proposals in sales orders and quotations (Up-/Down-/Cross-Selling, Top-N Lists, Campaigns, Past Orders, Top-N List, Product Accessories
  • Product master and account management
  • Activity Management, Questionnaires, Interactive Scripts
  • authorizations in marketing

07/2010 - 07/2013
SAP CRM Consultant at DONG ENERGY
Dong Energy (Energy, water and environment, 5000-10.000 employees)

  • System support and monitoring SAP CRM 7.0, CRM Middleware
  • CRM Middleware monitoring
  • issue analysing and solution proposing
  • BDocs analysis and corrections
  • weekly and monthly progress reporting
  • presentations during onsite customer workshops

01/2011 - 07/2011
SAP CRM Berater at SAP Polska
SAP Polska (Internet and Information Technology, >10.000 employees)

  • Consulting, Trainings, Presales
  • SAP CRM trainings on behalf of SAP Polska
  • Focus on SAP CRM Marketing, Sales, Service, Interaction Center, Web Channel, Partner Channel Management, Mobile Field, SAP CRM Technology and SAP CRM Customizing
  • presales support, presentations

10/2009 - 06/2011
SAP CRM Consultant at CARAVAN CLUB
Caravan Club (Transport and Logistics, 500-1000 employees)

  • System support and monitoring SAP CRM 2007, CRM Middleware
  • CRM Middleware monitoring
  • issue analysing and solution proposing
  • BDocs analysis and corrections
  • weekly and monthly progress reporting
  • presentations during onsite customer workshops

01/2010 - 06/2010
ERP Project Manager at SUPERDROB
Superdrob (Other, 250-500 employees)

  • Project manager for ERP system implementation
  • Scope of the project covers sales and distribution, purchasing, transport, accounting, production, technical warehouse, integration with the extensive balance systems
  • COMARCH ERP system implementation
  • Progress monitoring, project planning, risk management
  • Verification and optimization of the business processes, analysing the additional requirements, change requests, problems connected with system implementation, migration and interfaces

06/2006 - 09/2009
SAP CRM TPM Consultant at SAP Deutschland
SAP Deutschland (Internet and Information Technology, >10.000 employees)

  • SAP Consultant, internal and external EMEA projects
  • Worked on SAP internal and SAP customer projects with responsibilities related to SAP CRM, TPM, ERP and BW
  • Collaborated with SAP Product Management team in the area of new products testing and product documentation
  • Knowledge management activities within EMEA and global corporate programs, collaboration with multiple SAP consulting teams, presales management and skills and knowledge management department
  • involved in the solution design for Transport for London in UK
  • CRM implementation on Schneider Electric project in France 
  • SAP Solution and Presales Consultant
  • Collaboration with SAP EMEA Consulting, Sales, and Solution departments on internal projects,
  • Support in SAP CRM customer offers preparation
  • CRM system presentation at external SAP events, training for customers
  • Real Time Offer Management, Interaction Center, Collaborative Campaign Management, system configuration and tests, release SAP CRM 7.0 und SAP CRM 7.0 Ehp1
  • Solution documentation delivery using Adobe Captivate, E-Books (slides and audio scripts), interactive demos
  • Configuration, documentation and business cases, Learning Maps for sales and consulting teams, documentation
  • reporting directly to Product Managers responsible for the SAP CRM solution, cooperation in the area of knowledge transfer between consulting, sales and product management teams
  • solving problems reported by customers, focus on issues related to CRM Sales and Marketing
  • knowledge management
  • Support for Active Global Support team, focus on SAP CRM Sales and Marketing
  • SAP CRM Solution Validation support for Trade Promotion Management in CRM 5.2 SP01 und higher versions, for example CRM 2007,
  • System configuration, scenario validation for new TPM Scenarios like Claims Management and Funds Management
  • Configuration and testing of Account Planning TPM scenario, error analysis and solution documentation
  • Solution consultant supporting SAP Consumer Products team
  • TPM – system configuration and testing for TPM scenario build on CRM 5.1, ECC 6.0, BW-BPS, BW 7.0
  • Configuration of business processes and functionalities in the area of Interaction Center, offer development, products, new products introduction, outbound telemarketing, complaints, knowledge tickets in contact center, ERMS, rule modeler, category modeler, cross-selling, down- und up-selling
  • Demo with planning layouts in BPS for top-down- und bottom-up-planning, coupons, test data preparation, marketing calendar, marketing campaigns, workflows
  • Master data management in SAP ECC und SAP CRM and extraction to SAP BW, data replication between SAP CRM and SAP ECC, monitoring via CRM-Middleware
  • BW und BPS business content installation, extraction, transformation and load to BW (ETL)
  • Price conditions technics, customization, replication, validation
  • TPM configuration guides, process scenarios, test cases
  • Project management and coordination for internal project streams

04/2007 - 10/2007
SAP CRM Consultant at SCHNEIDER ELECTRIC | SAP Deutschland
Schneider Electric | SAP Deutschland (Industry and mechanical engineering, >10.000 employees)

  • Global Implementation SAP CRM 4.0, ECC, BI
  • responsible for the CRM Marketing and integration with BW-BPS and ECC (modules PS and CO)
  • standard and custom processes related to segmentation, marketing planning, marketing analytics, campaign management, external list management, lead management,
  • business processes analysis, requirements description and analysis, development and customizing specifications, user test cases preparation
  • SAP Solution Manager usage in implementation and operation processes, knowledge management

09/2006 - 11/2006
SAP CRM Consultant at TRANSPORT FOR LONDON | SAP Deutschland
Transport for London SAP Deutschland (Public service, >10.000 employees)

  • Requirements analysis and solution concept creation
  • new charging scheme for car traffic and transport in the city
  • customer requirements analysis and solution concept creation, related to pricing, payments, returns and marketing
  • systems in scope SAP ERP, SAP CRM, integration

07/1998 - 06/2006
Junior Projektmanager | Projektmanager |CRM Expert at ORANGE POLSKA|PTK Centertel
ORANGE POLSKA|PTK Centertel (Telecommunications, >10.000 employees)

  • Rebranding project from PTK Centertel to Orange, CRM Peoplesoft implementation
  • Participated in the strategic project with international impact aimed at rebranding leading polish telecommunication organization to Orange Poland as member of Project Management Office, involved in project timeline and budget planning, progress monitoring and risk management.
  • Participated in the CRM program strategy, timeline and budget planning, vendor contracts negotiations and project management as member of CRM Program Management Office.
  • Responsible for products and services data catalogue quality, data to be migrated into the PeopleSoft CRM 8.4 system
  • Involved in data analysis, migration and quality improvement
  • Responsible for project administration like project library, electronic project space, paper and electronic documents flow, communication, and reporting system implementation
  • Customer service for individual and corporate key account customers as member of customer service team.

Certifications

CRM Microsoft Dynamics Fundamentals (MB-910)
Microsoft
2023
Microsoft Dynamics 365 Marketing Functional Consultant (MB-220)
Microsoft
2023
Azure Fundamentals (AZ-900)
Microsoft
2023
Azure Data Fundamentals (DP-900)
Microsoft
2023
Azure AI Fundamentals (AI-900)
Microsoft
2023
Azure Security Fundamentals (SC-900)
Microsoft
2023
Certified SAFe5 Agilist
Scaled Agile Inc.
2022
SAP Sales Cloud 1911
SAP
2021
SAP Service Cloud 1911
SAP
2021

Local Availability

Open to travel worldwide

Other

Professional consultant and project manager with 18 years of experience in international transformation projects based on SAP and Microsoft technologies. • CRM project management and consulting focused on international implementations and integrations in complex technical and business environment: Strengths: • Support in CRM implementation with focus on technical (integrations, data, dependencies, cutover) and business aspects (business engagement, tests, trainings, communication, change management and adoption) • Business processes analysis for new requirements and existing challenges, requirements collection, solution architecture modelling and specifications • Test management set up and execution in complex environments, planning timeline, resources, test scenarios, test data, test results reporting, triage process set up • Active involvement in the master data and transactional data migrations and data quality improvement programs • Preparation and execution of cutover plans, rollouts and system upgrades parallel for multiple countries • Support processes set up and monitoring, experienced with ITIL processes and tolls like Jira/Confluence, Azure DevOps, HPQC, SAP Solution Manager • Projectmanagement: SAP CRM, C4C, CX, ERP SD and Microsoft Dynamics 365 CRM, agile und waterfall approaches depends on project situation, SAFe and PRINCE 2 certificates • Project team motivation and professional development
Profileimage by Katarzyna Fronczek SAP CRM | Microsoft D365 Consultant | Project Manager from Warsaw SAP CRM | Microsoft D365 Consultant | Project Manager
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