AK

Abdul Kamalideen

available

Last update: 04.12.2023

Team Manager | Cloud Solution Architect | Microsoft CyberSecurity | MCT | Modern Workplace | Teams

Company: Upsolutech Consulting
Graduation: BSC Information Technology Management
Hourly-/Daily rates: show
Languages: English (Full Professional)

Keywords

Microsoft Exchange Server Backup Devices Network Routers Firewalls (Computer Science) Network Server Controles de Acceso Active Directory Active Directory Federation Services Antivirus Softwares Cloud Computing + 16 more keywords

Attachments

Kamalideen-Abdul-Karim-Resume_041223.pdf

Skills

Microsoft Exchange, Microsoft PowerApps, Microsoft, Cloud, Microsoft 365, Sharepoint Online, Office 365 apps, Microsoft Exchange Online, Skype for Business, OneDrive, Azure Active Directory, ADFS, DNS, mobile devices, SMTP, Backup, Exchange Server, routers, switches, DHCP servers, active directory servers, wireless access points, workstation, system configuration, firewall, router, laptops, antivirus, Printers, backups, access controls, firewalls, system administration

Project history

10/2022 - 10/2022
Tema IT Support Officer
Unilever Ghana Limited


10/2022 - 10/2022
Presales Technical Consultant & Engineer
AMS African Mining


10/2022 - 10/2022
IT Support Officer & Engineer
Ericsson Ghana


10/2022 - 10/2022
Presales Technical Consultant
Inchcape Shippings Limited


01/2019 - 03/2020
Microsoft 365 Commercial Support Engineer
Microsoft Corporation

Microsoft Corporation




* Provide technical troubleshooting and issues resolution to customers related issues ranging

from Office 365 apps, Microsoft Exchange Online, SharePoint Online, Skype for Business

Online, Teams, OneDrive, AD Connect, Azure Active Directory, email flow amongst other

related issues.

* Assisting customers to deploy 365 apps on customers environment.

* Setup and configuration of Exchange all in service versions, ADFS, DNS.

* Integration and support of Exchange with our existing mobile devices through MDM.

* Managing Exchange resources through the use of performance monitoring as well as

connector & mailbox policies.

* Good understanding of DNS, E-Mail Routing, Email Tracking, SMTP / application Mail

Relay, Backup and Restore, Disaster Recovery concepts - Single item, single mailbox,

Exchange Server.

* Good understanding of Security and Compliance Policies deployment and

implementations and providing best practices to customers during the technical

support scope.

* Good understanding of Mail Flow, Connectors and mailing system Architecture.

* Build competency in a team to deliver customer requirements.

* Delivering advanced technical troubleshooting and problem-solving solutions for corporate

customers including, issues escalated to the highest level of management.

05/2016 - 12/2018
IT Systems Manager
Ultimate Supplies Limited

Ultimate Supplies Limited

* Installation, configuration and supporting network equipment, including routers, switches, DNS and

DHCP servers, active directory servers, wireless access points, workstation.

* Designing system configuration, firewall configuration, laying new network cables, switches, router,

computers, laptops and other network devices.

* Installation and configuration of software, antivirus and hardware.

* Administration of active directory users and computer account.

* Installation and configuration of Multi-Function Printers (MFP), Ricoh on-premise and for customers.

* Performing backups and restoring of data and files on servers.

* Providing technical pre-sales & post-sales support to the customers.

* Providing 2nd and 3rd level technical support to on-premised users and customers.

* Ensuring security through access controls, backups and firewalls are properly configured.

* Participating in negotiations with vendors, partners, outsourcers, and contractors to secure software

products and services to our clients.

* Developing, documenting, and maintaining policies, procedures and associated training

plans for system administration and appropriate us.

Local Availability

Only available for remote work
Profileimage by Abdul Kamalideen Team Manager | Cloud Solution Architect | Microsoft CyberSecurity | MCT | Modern Workplace | Teams from ACCRA Team Manager | Cloud Solution Architect | Microsoft CyberSecurity | MCT | Modern Workplace | Teams
Register