Sr. IT Service Delivery Analyst
Cloud Factory Ltd
Keywords
Amazon Web Services
Technical Support
Cloud Computing
Databases
Information Technology Infrastructure Libraries (ITIL)
Web Applications
Mysql Databases
Database Administration
Skills
Cloud, AWS, Database, Databases, ITIL, MySQL databases, Web Apps, Office 365, It Support, AWS Support
Project history
01/2020
-
12/2022
IT Support
* Hardware & Software Support Cloud Factory Ltd 2020-2022
* Network Support
* Incident Management
* Responsible and accountable for tracking Level-2 escalated incidents and
* Problem Management
requests from initial identification to resolution, ensuring that all agreed-upon
* Cloud Ops - AWS
* DBMS Support SLAs are met.
* Providing comprehensive IT support for all technical requests and serving as the
Communication (Written & Verbal)
next escalation point ( Both Remote & On Premise Support).
Problem Analysis & solving
* Leading the administration of processes and procedures related to incident
Team Work identification, prioritization, and resolution, as well as monitoring, tracking, and
coordination of various IT Service Delivery functions.
* Management and procurement of IT assets
EDUCATION
* Collaborate with all global IT functions to design and build up-to-date
Bsc Information Technology documentation and solutions.
* Ensuring that ITII best practices and process are followed.
* Hardware & Software Support Cloud Factory Ltd 2020-2022
* Network Support
* Incident Management
* Responsible and accountable for tracking Level-2 escalated incidents and
* Problem Management
requests from initial identification to resolution, ensuring that all agreed-upon
* Cloud Ops - AWS
* DBMS Support SLAs are met.
* Providing comprehensive IT support for all technical requests and serving as the
Communication (Written & Verbal)
next escalation point ( Both Remote & On Premise Support).
Problem Analysis & solving
* Leading the administration of processes and procedures related to incident
Team Work identification, prioritization, and resolution, as well as monitoring, tracking, and
coordination of various IT Service Delivery functions.
* Management and procurement of IT assets
EDUCATION
* Collaborate with all global IT functions to design and build up-to-date
Bsc Information Technology documentation and solutions.
* Ensuring that ITII best practices and process are followed.
01/2019
-
12/2020
Database Administrator/ IT Support
Makueni Boys High School; The Banda School; Pollbrand Limited
* Modified existing databases to meet unique needs and the Company's goals
* Set up and controlled user profiles and access levels for each database segment to
CERTIFICATIONS protect important data.
* ITIL 4 Foundation certification (2021)* Updated and organized MySQL databases to handle the organization's data
* AWS Cloud Practitioner (2022) * Explained technical information in clear terms to non- technical individuals to
* BetterCloud Certified Administrator promote better understanding
(2021)
Web Developer/ IT Support
Pollbrand Limited
LANGUAGES
* Designing and Building interactive web application
English * Web Hosting and Support
* Hardware and Software support
Swahili * Setup and Maintenance of the office Lan Network
* Set up and controlled user profiles and access levels for each database segment to
CERTIFICATIONS protect important data.
* ITIL 4 Foundation certification (2021)* Updated and organized MySQL databases to handle the organization's data
* AWS Cloud Practitioner (2022) * Explained technical information in clear terms to non- technical individuals to
* BetterCloud Certified Administrator promote better understanding
(2021)
Web Developer/ IT Support
Pollbrand Limited
LANGUAGES
* Designing and Building interactive web application
English * Web Hosting and Support
* Hardware and Software support
Swahili * Setup and Maintenance of the office Lan Network
Local Availability
Only available in these countries:
Kenya
