End User Computing Specialist | IT Technical Support | IT Help Desk Analyst

Provide L2 support and resolve problems for more than 1500 users in Dal Group HQ
offices (Chairman office, Top management offices), COCA-COLA Fatory and Dal Dairy
Factory.
Troubleshooting system and network problems, diagnosing, and solving hardware or
software faults replacing parts as required.
Installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks.
Monitor and respond quickly and effectively to requests received through the IT Service
Desk.
Project implementation (upgrade Windows, upgrade softwares etc..) and Assisting all
project (Applications, Network, Security, System).
Account management ( windows, linux ).
Follow ITIL process (request & incident management process and procedure - problem
management - assets management ).
Monitor Service Desk System for tickets assigned to the queue and process first-in firstout
based on priority.
Install, test and configure new workstations, peripheral equipment and software.
Manage PC setup and deployment for new employees using standard hardware, images
and software.
Assists in solving problems within general guidelines, and applies a wide range of
techniques and resources to detect, identify, and compensate for or eliminate problems.
Provide support for Husky machines control Panel & configure Edga device (end
computing mini PC) with machines to help Husky team to access it.
Handle request through sharepoint.
Provide support for Fingerprint system & machines.
Maintaining the knowledge management tools.
Mac devices Support.
·Manage inventory for Laptops/ Desktops & Printers.
Assign users and computers to proper groups in Active Directory.
Handle & manage IT Support office (administrative tasks , technical tasks).
Request for all new & needed IT equipments and dealing with external suppliers in any
other needed services and Passing invoices after the task is completed to the
procurement department.
Produces reports for a wide variety of purposes (daily, weekly, monthly & other ad-hoc
reports).
Effectively manage response for all incidents records to achieve defined targets.
Handle Incident and problem analysis and identify areas of poor performance and
propose effective solutions to resolve issues both in the immediate future and for the
longer term).

Install and configure enterprise hardware and software solutions.
Maintain network and PC operating systems, and to support server and client PC software.
·Assists in solving problems within general guidelines, and applies a wide range of
techniques and resources to detect, identify, and compensate for or eliminate problems.
·Performing preventative maintenance, including checking and housekeeping of
workstations, Printers and peripherals.