KB

Keith Brooks

available

Last update: 12.05.2023

Service Delivery Manager, CIO, DIRECTOR OF SERVICES

Company: B2B Whisperer
Graduation: MBA, BSc
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Spanish (Elementary) | Hebrew (Limited professional)

Keywords

IBM Notes IBM Sametime IBM Websphere Application Server Active Directory IBM AIX Applications Architecture IBM System I Symantec Backup Exec Cloud Computing Databases + 20 more keywords

Attachments

2023-kbrooks-ms-eu_290123.pdf

Skills

Active Directory, applications infrastructure, Beta tester, CISCO, Cloud, data center, databases, document management, Enterprise Vault, AIX, IBM SmartCloud, DB2, Lotus Notes, Lotus, Sametime, IBM Sametime, I series, IBM WebSphere, WebSphere, IT infrastructure, instant messaging, J2EE, LDAP, Microsoft Exchange, Microsoft SQL Server, Microsoft Server, Microsoft SharePoint, Windows, Servers, Novell Groupwise, BackupExec, Tivoli, SSL, wireless infrastructure, HCL Domino

Project history

01/2023 - 01/2023
SENIOR LOTUS PROJECT MANAGER
IBM, IBM Global Services

Project manager for corporate messaging and wireless solutions from $500K to $5MM.

01/2023 - 01/2023
STRATEGIC CONSULTANT FOR LOTUS ADD-INS
Intel Corporation

Provided purchase recommendations to the LANDesk product development team related to Lotus
add-in products from Business Partners.

01/2023 - 01/2023
MESSAGING AND APPLICATIONS MANAGER
Citibank

* Managed staff of 30 employees and consultants, 5,000 users, and 25 servers across 22 countries.

* Reliability improved from 25% to 93% across the communications infrastructure.
* Saved $300K by completing infrastructure project two months ahead of schedule.

01/2023 - 01/2023
LOTUS NOTES MANAGER
Ernst & Young

Distributed Notes application for tax planners to 20,000 employees and 100 top clients.

01/2002 - 12/2015
CIO
Vanessa Brooks Inc.


01/2008 - 12/2014
DIRECTOR OF SERVICES
SAS Group

Advisory services specialize in Social Business solutions and infrastructure.
Industries include Logistics, Auto manufacturers, Financial Services, Food Services, Legal, Advertising,
Economic Development Offices, Pest Control, Manufacturing, and SEO/Web.

* Awarded IBM Champion for ICS and WebSphere from 2013 - 2017.
* IBM Redbooks Thought Leader and a guest blogger on Social Business Insights Blog
* The Worldwide project providing full email, Sametime IM, Quickr, and applications utilizing over 12
LDAP directories across three domains and three environments, all running under SSL.
* BackupExec Enterprise Vault built and managed Domino installations.
* Tivoli Storage Manager used for DB2 installations.
* All Lotus Notes and Domino versions from R2-8.5.X on Windows, AIX, Z series, and I series.
* Managed a Quickr upgrade project for 400+ Quickplaces and 3,000 users.
* Business Continuity is planning for applications infrastructure to meet their deadline and retain project
funding.
* Managed transition of the Lotus infrastructure from one data center and outsourcing company to a
new location for 3,000 users, 5,000 vendors, 41 servers, and two mail systems with a team of 6.
* Lotus Connections pilot environments for medical, pest control, and air cargo clients.
* Reduced client losses of $50M after enhancements increased IT infrastructure reliability.




* Completed a collaboration project for a patent lawyer requiring email, instant messaging, and document
management for three locations, including an off-site disaster location.
* Documentation for business continuity across all projects provided for client work.

01/2012 - 01/2014
Service Delivery Manager
VoiceRite

IBM Premier Business Partner focused on extending Unified Communications and mobile telephony.
* Delivery of over $5M in collaboration and communication services projects for more than 500,000
workers of VoiceRite clients.
* Architected IBM Connections (R4-4.5) implementation on the IBM SmartCloud for a 200-person
worldwide organization.
* Working collaboratively with product managers and marketing to plan agile roadmaps for features
and prepare clients for upcoming changes or announcements.
* Community manager of all collaboration and social media activities for VoiceRite and client adoption
strategies.

01/1998 - 12/2001
EMEA REGIONAL MESSAGING & WIRELESS SOLUTIONS PRODUCT MANAGER
IBM Corporation, Lotus Software Group

Reported to the Chief Technology Officer of Lotus Europe and led 130 sales engineers. Responsible for
10% growth during harsh economic times.

* Responsible for a 20-country region that sustained $25MM in sales with a services target of a $12B
division.
* Competitive presentations and sales to clients with a 75% approval rating.
* Global Critical Situation first response team member for EMEA, reducing time to resolution by 10%.
* Increased sales between 3% and 12% over three consecutive years, ahead of company forecasts.
* Organized the 130 sales engineers into specialized groups, reducing travel costs by 35%.
* Managed wireless infrastructure for the Lotusphere Berlin conference, including device vendors, network
carriers, phone and PDA applications, and distribution to invited CEOs and IBM/Lotus executives.

* Maintained strategic partnerships with business alliances, including PDA, cell phone, wireless, telecommunications,
and services vendors valued at $15M per year, helping to achieve approximately
50% of a region's wireless and messaging sales.
* Produced curriculum, demonstrations, and documentation for training the sales and technical staff
across Lotus Notes, Domino, Sametime, Quickplace, and Domino.Doc.
* Presented executive briefings, partner and vendor showcases, and analyst press conferences.
Over 70 customers included Telecommunications, Financial, Alcohol & Tobacco, Automotive & Fuel, Insurance
and Pharmaceutical industries, and Government and Army agencies.

01/1991 - 01/1998
SENIOR MESSAGING AND COLLABORATION CONSULTANT
KB Consulting

Management and IT consultant to start-up and Fortune 500 firms specializing in Lotus Notes and Domino
products and architecture. Lotus and messaging-related client highlights included:

Local Availability

Only available in these countries: Israel
GMT +2 Home Time Zone
Profileimage by Keith Brooks Service Delivery Manager, CIO, DIRECTOR OF SERVICES from Rehovot Service Delivery Manager, CIO, DIRECTOR OF SERVICES
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