Keywords
Innovation
Mergers and Acquisitions
Data Analysis
Big Data
Business Development
Management and Business Consulting
Make decisions
Learning Management Systems
Digital Data
Forecasting
Skills
My passion is for people and learning, my strength is on solutions. My global exposure and the different companies that helped me to gain more knowledge and experience help my team every day to improve.
? Problem solver and solution provider with big picture thinking. Proven capabilities in evaluating operational gaps/ weaknesses and solving them. General Manager, L&D professional and COO.
?Loves People, Solutions & Technologies (especially IT). Specialist in building new departments or making them more efficient, innovative, and future ready.
?Huge experience in India, Philippines, South Korea with setting up new business, closing or merging it.
?Loves Operational Excellence and deep dive but can quickly zoom out and see the big picture at a moment's notice.
?20+ years of professional experience & 12 years operational management experience in tech environment.
?Track record of success in high complexity operations, having led operational strategy as part of an executive team, global, in difficult countries and under high pressure.
?Experience building and managing high-performing teams, with an ability to forecast hiring needs and attract top talent while reducing attrition rates and improving efficiencies. Knows how to inspire people and manage talent.
?Proven capabilities in evaluating operational gaps/ weaknesses, flexibility to dive in on different functions to address granular issues and relieve stress points.
?Experience creating data/reporting infrastructure & teams to enable process analysis and making decisions with data evidence to drive decision-making across the organization.
?High intellectual curiosity and research abilities.
?Hiring talent: conducted more than 3000 interviews, setup hiring / target campaigns on social media
?Supports buy over, take over and acquisitions as strategic advisor. Expert in merging businesses, departments and streamlining services.AI, Big Data, Data Analysis, digital data, global positioning, IT Management, Learning Management System
? Problem solver and solution provider with big picture thinking. Proven capabilities in evaluating operational gaps/ weaknesses and solving them. General Manager, L&D professional and COO.
?Loves People, Solutions & Technologies (especially IT). Specialist in building new departments or making them more efficient, innovative, and future ready.
?Huge experience in India, Philippines, South Korea with setting up new business, closing or merging it.
?Loves Operational Excellence and deep dive but can quickly zoom out and see the big picture at a moment's notice.
?20+ years of professional experience & 12 years operational management experience in tech environment.
?Track record of success in high complexity operations, having led operational strategy as part of an executive team, global, in difficult countries and under high pressure.
?Experience building and managing high-performing teams, with an ability to forecast hiring needs and attract top talent while reducing attrition rates and improving efficiencies. Knows how to inspire people and manage talent.
?Proven capabilities in evaluating operational gaps/ weaknesses, flexibility to dive in on different functions to address granular issues and relieve stress points.
?Experience creating data/reporting infrastructure & teams to enable process analysis and making decisions with data evidence to drive decision-making across the organization.
?High intellectual curiosity and research abilities.
?Hiring talent: conducted more than 3000 interviews, setup hiring / target campaigns on social media
?Supports buy over, take over and acquisitions as strategic advisor. Expert in merging businesses, departments and streamlining services.AI, Big Data, Data Analysis, digital data, global positioning, IT Management, Learning Management System
Project history
05/2015
-
08/2019
COUNTRY AND OPERATIONS MANAGER
Raytheon Professional Services
Raytheon Professional Services, Seoul, South Korea
* Performed as Country and Operations Manager reporting into Raytheon Professional Services
EMEA.
* Led a team of 15 employees (+10 externals) administering, designing, developing, and
delivering Technical and Non-Technical Training for global brands such as General Motors:
Cadillac/Chevrolet Korea & others.
* Established Raytheon Korea as global innovative hub for AR, VR, Mobile & Video Learning.
* Developed effective and productive teams and guided them to become assets and experts.
* Managed to extend the BPO contract with General Motors for 5 consecutive years.
* Analyzed big data & training needs and translated them into effective training programs and
continuous improvement programs for Sales & Management and Leadership Development. Created
effective Training Programs for Top Sales & Management performers to utilize their full
potential. Enabled 70/20/10 principles and Kirkpatrick evaluation.
* Performed as Country and Operations Manager reporting into Raytheon Professional Services
EMEA.
* Led a team of 15 employees (+10 externals) administering, designing, developing, and
delivering Technical and Non-Technical Training for global brands such as General Motors:
Cadillac/Chevrolet Korea & others.
* Established Raytheon Korea as global innovative hub for AR, VR, Mobile & Video Learning.
* Developed effective and productive teams and guided them to become assets and experts.
* Managed to extend the BPO contract with General Motors for 5 consecutive years.
* Analyzed big data & training needs and translated them into effective training programs and
continuous improvement programs for Sales & Management and Leadership Development. Created
effective Training Programs for Top Sales & Management performers to utilize their full
potential. Enabled 70/20/10 principles and Kirkpatrick evaluation.
01/2013
-
05/2015
SENIOR TRAINING MANAGER
Raytheon Professional Services
Raytheon Professional Services, Ruesselsheim, Germany
* Oversaw the day-to-day operation of training business including sales operation, HR management
and managed projects from Germany.
* Supervised & Provided Leadership direction to the local South Korean team 1 Program Manager
with 12 team members based in South Korea.
* Increased the amount of training delivered and developed by 60% in 2013 and 20% in 2014.
* Implemented an academic didactic KPI driven approach to develop adult learning content which
was new to the South Korean market, following the ADDIE and other Instructional Design models.
* Established Curricula for Sales, Non-Tech and Tech Automotive Training and provided visibility
for GMI (General Motors International) utilizing the LMS (Learning Management System).
* Oversaw the day-to-day operation of training business including sales operation, HR management
and managed projects from Germany.
* Supervised & Provided Leadership direction to the local South Korean team 1 Program Manager
with 12 team members based in South Korea.
* Increased the amount of training delivered and developed by 60% in 2013 and 20% in 2014.
* Implemented an academic didactic KPI driven approach to develop adult learning content which
was new to the South Korean market, following the ADDIE and other Instructional Design models.
* Established Curricula for Sales, Non-Tech and Tech Automotive Training and provided visibility
for GMI (General Motors International) utilizing the LMS (Learning Management System).
10/2012
-
12/2012
TRANSITION MANAGER
Raytheon Professional Services
Raytheon Professional Services, Ruesselsheim, Germany
* Achieved that Raytheon wins a multi-million-dollar contract with General Motors in South
Korea.
* Supported in getting the contract signed and provided leadership expertise to set up the
business.
* Transitioned all outsourced Training Services (Development, Delivery, Administration of Sales)
Technical
and Non-Technical training) within 3 months.
* Hired and on-boarded 10 training experts within 30 days and certified them for the job.
* Managed to deliver an event training road show for a car sales launch for 900 Salespeople
within 20 days.
* Completed the setup of Raytheon's first business unit in Korea within 1 month and enabled
Training Administration within 20 days.
* Achieved that Raytheon wins a multi-million-dollar contract with General Motors in South
Korea.
* Supported in getting the contract signed and provided leadership expertise to set up the
business.
* Transitioned all outsourced Training Services (Development, Delivery, Administration of Sales)
Technical
and Non-Technical training) within 3 months.
* Hired and on-boarded 10 training experts within 30 days and certified them for the job.
* Managed to deliver an event training road show for a car sales launch for 900 Salespeople
within 20 days.
* Completed the setup of Raytheon's first business unit in Korea within 1 month and enabled
Training Administration within 20 days.
05/2008
-
09/2012
GLOBAL TRAINING MANAGER
Raytheon Professional Services
Raytheon Professional Services, Ruesselsheim, Germany
* Managed and delivered highly effective training for Nokia Care with 3 direct reports.
* Increased the number of training hours delivered within Nokia Care Academy by 20% (2008-2009)
and 30% (2009-2012).
* Delivered Customer Care Training around the globe with managing with high satisfaction rate to
Master
Trainers, Operator personnel and Training Leads.
* Reduced costs of training services by 30% through implementation of VCT (Virtual Classroom
Training).
* Designed & implemented training and support readiness for more than 100 products and services.
* Managed and delivered highly effective training for Nokia Care with 3 direct reports.
* Increased the number of training hours delivered within Nokia Care Academy by 20% (2008-2009)
and 30% (2009-2012).
* Delivered Customer Care Training around the globe with managing with high satisfaction rate to
Master
Trainers, Operator personnel and Training Leads.
* Reduced costs of training services by 30% through implementation of VCT (Virtual Classroom
Training).
* Designed & implemented training and support readiness for more than 100 products and services.
01/2007
-
04/2008
Business Consultant
T-Mobile International AG
10/2005
-
01/2007
Training Consultant
Deutsche Telekom AG
08/1998
-
03/2003
Sales Division Manager-Telecommunications
Balmes und Gondorf GmbH
Local Availability
Available worldwide
