* Day to day ICT support work.
* installation, configuration and maintenance of computer
systems for ICT user employees.
* installation, configuration, maintenance and Administration of
shared ICT resources, network, ICT infrastructure of the
company.
* Consulted via telephone to understand user problems, run
through testing scripts and ask probing questions to locate
root causes.
* Performed troubleshooting on networking and connectivity
issues to restore connections and network access.
* Responded to assistance requests from users and directed
individuals through basic troubleshooting tasks.
* Acted as single point of contact for customers during technical
faults and security-related events.
* Explained technology-related details in easy-to-understand
terms to individuals from different backgrounds and in
various job positions.
* designing ICT departments annal, semi annal and quarterly plans.
* reporting
* developing website of the company and administration.
* Designing data network and phone network of the company.
* Administering and supervising the installation of data
network and phone network in the Head office of the
company.
* designing and implementing data center of the company.
* installation and administration of OS, Exchange server,
Application servers using windows server 2016.
* Assessed employees through on-site observation and
interviews to determine strengths and weaknesses in work
performance, methods and team functions related to ICT
usage.
* Reviewed established procedures to assess areas in
need of improvement.
* Collected, tracked and evaluated current business and
market trend
* Implemented unique methods and methodologies, which
helped reduce and resolve issues.
* Planned and completed group projects, working smoothly
with others
* Recognized by management for providing exceptional
customer service
* Identified needs of customers promptly and efficiently
* Maintained schedule of class assignments to meet
deadlines